Mercier Consultancy MD is delighted to offer a position for Italian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and committed to providing excellent service to customers navigating pharmaceutical products and services. As a representative, you will be instrumental in assisting patients, healthcare providers, and pharmacists with their inquiries in a compassionate and professional manner.

Key Responsibilities

• Respond to customer inquiries regarding pharmaceutical products, services, and prescriptions via phone, email, and chat in Italian.
• Provide clear information on product usage, safety, and compliance with healthcare regulations.
• Assist healthcare professionals and patients in resolving issues related to prescriptions and medication management.
• Document customer interactions accurately for quality control and regulatory compliance.
• Collaborate with internal teams to address product-related questions and enhance service delivery.
• Stay informed about the latest developments in pharmaceuticals and company offerings to provide accurate support.

Requirements

Mercier Consultancy MD is delighted to offer an excellent opportunity for French Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is designed for individuals who are passionate about healthcare and committed to providing outstanding customer service. You will be responsible for assisting customers with their pharmaceutical inquiries, ensuring they receive accurate information while communicating effectively in French.

Key Responsibilities

• Manage customer inquiries related to pharmaceutical products, services, and prescriptions via phone, email, and chat in French.
• Provide detailed information about product usage, benefits, and potential side effects while ensuring compliance with industry regulations.
• Assist healthcare professionals and patients with order processing, refills, and product availability.
• Resolve any issues or complaints promptly and professionally to ensure high levels of customer satisfaction.
• Document all interactions accurately in the CRM system, adhering to privacy and regulatory standards.
• Collaborate with clinical teams to provide customers with timely and relevant information.
• Stay informed about industry trends, new products, and company offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for Spanish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about customer care and have a strong desire to assist clients within the healthcare and pharmaceutical sectors. As a representative, you will provide crucial information and support to customers while ensuring their queries are addressed promptly and professionally.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, services, and prescriptions via phone, email, and live chat in Spanish.
• Provide detailed information on medication usage, side effects, and health guidelines.
• Assist customers with product orders, refills, and handling complaints or concerns.
• Document customer interactions and maintain accurate records in our CRM system.
• Work closely with pharmacy staff and healthcare professionals to ensure accurate information is delivered.
• Stay updated on industry regulations and product developments to provide the best support.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Portuguese Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are dedicated to helping others and are passionate about providing support in the healthcare sector. As a customer service representative, you will assist patients and healthcare providers with their inquiries, ensuring they receive timely and accurate information in Portuguese.

Key Responsibilities

• Respond to customer inquiries regarding pharmaceutical products, health concerns, and medication information via phone, email, and chat in Portuguese.
• Educate customers on drug usage, side effects, and compliance regulations.
• Assist healthcare providers and patients in navigating prescription processes and product availability.
• Document all customer interactions thoroughly and maintain accurate records.
• Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• Stay informed about new pharmaceutical products and industry regulations to provide the best assistance possible.

Requirements

Mercier Consultancy MD is excited to offer a rewarding position for Polish Speaking Customer Service Representatives within the pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and committed to providing exceptional support to clients and healthcare providers. You will be responsible for addressing inquiries related to pharmaceutical products and services, ensuring accurate and timely information is communicated effectively in Polish.

Key Responsibilities

• Handle incoming customer inquiries regarding pharmaceutical products, prescription processes, and healthcare services via phone, email, and chat in Polish.
• Provide clear and accurate information to clients, ensuring they understand product usage, dosage, and safety guidelines.
• Assist customers in navigating insurance claims and reimbursement questions related to pharmaceuticals.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with healthcare professionals and internal teams to resolve issues and improve service delivery.
• Stay informed about industry regulations, product updates, and best practices to convey relevant information to clients.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for Nordic Speaking Customer Service Representatives in the Pharmaceuticals industry. In this vital role, you will assist patients and healthcare professionals in navigating pharmaceutical services and product inquiries, ensuring they receive accurate and timely support in their native language. This position is perfect for those who are enthusiastic about healthcare and committed to making a positive impact in the industry.

Key Responsibilities

• Provide exceptional customer service by managing inquiries related to pharmaceutical products, prescriptions, and services via phone, email, and chat in Nordic languages.
• Assist healthcare professionals and patients with product information and usage guidance.
• Resolve customer concerns and complaints promptly while ensuring compliance with industry regulations.
• Document all interactions accurately and maintain customer records in our CRM system.
• Collaborate with sales and technical teams to deliver comprehensive support.
• Stay updated on pharmaceutical developments, product launches, and industry standards to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for German Speaking Customer Service Representatives in the pharmaceuticals industry. This is an excellent chance for individuals who are passionate about healthcare and dedicated to providing outstanding service to clients and healthcare professionals. As a representative, you'll play a crucial role in ensuring that inquiries related to pharmaceutical products and services are handled efficiently and effectively in German.

Key Responsibilities

• Respond to inquiries from clients and healthcare professionals regarding pharmaceutical products and services via phone, email, and live chat in German.
• Provide detailed information about medications, usage instructions, side effects, and availability.
• Assist in resolving customer complaints and issues with compassion and professionalism.
• Maintain accurate records of customer interactions and follow up to ensure resolution.
• Stay informed about pharmaceutical regulations and product knowledge to provide compliant responses.
• Collaborate with internal teams, such as sales and compliance, to enhance overall customer service.

Requirements

Mercier Consultancy MD is proud to announce an opportunity for enthusiastic individuals to join our team as Dutch Speaking Customer Service Representatives in the pharmaceutical industry. This role is essential in providing compassionate and informed support to our clients and healthcare professionals. Your expertise in Dutch will help facilitate communication and ensure that all inquiries related to pharmaceutical products and services are addressed promptly and accurately.

Key Responsibilities

• Handle inquiries from healthcare professionals and clients regarding pharmaceutical products and services via phone, email, and live chat in Dutch.
• Provide detailed information about medication, dosage, side effects, and product availability.
• Assist in resolving issues related to orders, shipments, and complaints with professionalism and empathy.
• Maintain accurate records of customer interactions and ensure follow-up actions are taken.
• Stay updated on pharmaceutical regulations and company policies to provide compliant responses.
• Collaborate with internal teams such as sales and compliance to enhance customer service delivery.

Requirements

The Pharmacist will play a critical role in ensuring the safe, compliant, and effective management of pharmaceutical products across our operations in Singapore. This role ensures compliance with regulatory requirements and Unimed’s Quality Management System (QMS), maintains employee training and compliance records, oversees controlled substance management, and provides product substitutions to meet customer and operational needs while maintaining safety and compliance standards.

• Minimum 5 years of experience in a pharmaceutical, healthcare, or medical supply environment (international experience a plus).
• Bachelor’s or Doctor of Pharmacy (PharmD) degree; active license to practice as a pharmacist in [relevant jurisdiction].
• Strong knowledge of controlled drug regulations and pharmaceutical compliance frameworks.
• Experience with Quality Management Systems (QMS) in a regulated environment.
• Excellent organizational skills with attention to detail in documentation and record-keeping.
• Ability to train, mentor, and oversee staff in compliance-related matters.

Requirements

Quality & Compliance

Why Join Us?

At Excelya, we are committed to excellence in healthcare, and we invite you to be part of our dedicated team where your expertise can make a significant impact.

As a young, ambitious health company with over 900 talented professionals, we strive to be Europe's leading mid-size CRO, delivering the best employee experience. Our integrated service model enables you to engage in diverse projects, working alongside industry experts to enhance scientific knowledge and improve the patient journey.

About the Job

We are seeking a Data Manager – CMC (Chemistry, Manufacturing, and Controls) to support our commitment to high-quality products. In this vital role, you will oversee and ensure the integrity of data generated. You will work closely with research and project teams to deliver actionable insights through rigorous data management practices.

Main Activities:

Organize and improve data quality per rules set by Data Owner.