French Speaking Customer Service for Telecommunications Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives to join a leading Telecommunications Company in Greece. This position is perfect for individuals who not only possess strong communication skills in French but also have a passion for technology and excellent customer service. As a representative, you will assist customers in understanding their telecommunications needs and ensure a positive experience.
Key Responsibilities
- Manage customer inquiries related to telecommunications services, products, and packages via phone, email, and live chat in French.
- Provide detailed information regarding service plans, pricing, billing issues, and technical support.
- Assist customers with account management, including changes to services and troubleshooting issues.
- Resolve customer complaints and inquiries promptly, ensuring satisfaction and retention.
- Document all customer interactions accurately in the CRM system to maintain comprehensive records.
- Collaborate with technical and sales teams to provide customers with complete and effective solutions.
- Stay updated on the latest telecommunications trends and product offerings to enhance customer interactions.
Requirements