French Speaking Customer Service for Streaming Services - Work Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives for Streaming Services, with the convenience of remote work from Greece. This role is perfect for individuals who are passionate about entertainment and technology, and who thrive on providing exceptional service. As a customer service representative, you will assist customers in French, helping them navigate their streaming inquiries and enhancing their viewing experience.
Key Responsibilities
- Manage customer inquiries regarding streaming services, subscription plans, and technical issues via phone, email, and live chat in French.
- Provide troubleshooting assistance and guide customers through setup and usage of streaming platforms.
- Inform customers about content offerings, promotions, and new features available on the platform.
- Resolve complaints and issues swiftly, ensuring a positive customer experience.
- Document customer interactions accurately in the CRM system to ensure effective follow-up and record-keeping.
- Collaborate with technical teams to resolve complex issues and improve service delivery.
- Stay updated on industry trends and changes in streaming services to provide informed assistance.
Requirements