About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

Currently, we are hiring a Data Scientist for one of our partner organizations in KSA on a 1-year contract, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Various market research firms, including Forrester and Gartner, have recognized our business value and leadership. We are seeking someone with a good blend of business consulting skills and a data analytics background. If you are passionate about working on unstructured business problems that can be solved using data, we would like to talk to you.

Responsibilities

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Various market research firms, including Forrester and Gartner, have recognized our business value and leadership. We are seeking someone with a good blend of business consulting skills and a data analytics background. If you are passionate about working on unstructured business problems that can be solved using data, we would like to talk to you.

Responsibilities

Mercier Consultancy MD is proud to announce an opportunity for a Portuguese Speaking Customer Service Agent for the leading Swiss bank located in Athens. In this pivotal role, you will be the first point of contact for Portuguese-speaking clients, providing them with top-notch customer service and support related to their banking needs.

Responsibilities

• Engage with Portuguese-speaking customers via phone, email, and chat, answering inquiries related to banking products and services.
• Provide detailed information on account management, financial products, and assist with transaction-related queries.
• Resolve customer complaints and issues efficiently while ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Collaborate with various departments to ensure a seamless banking experience for customers.
• Stay updated on banking regulations, new products, and offers to provide informed responses to clients.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Estonian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are eager to support customers in navigating their financial needs and providing comprehensive banking solutions. As a representative, you will play a pivotal role in ensuring customer satisfaction while communicating in Estonian.

Key Responsibilities

• Handle customer inquiries regarding banking products and services via phone, email, and chat in Estonian.
• Assist customers with account management, transactions, and general banking operations.
• Provide information on loans, credit cards, and investment options.
• Resolve customer complaints in a professional and timely manner.
• Document interactions accurately in the customer relationship management (CRM) system.
• Collaborate with other departments to enhance customer service and address complex issues.
• Stay up-to-date on banking regulations and product offerings to provide accurate information.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Serbian Speaking Customer Service Representatives in the finance industry! This position is perfect for individuals who are passionate about helping others and have a keen interest in finance. As part of our team, you will engage with clients to provide them with the support and information they need regarding financial services, products, and inquiries, all while communicating effectively in Serbian.

Key Responsibilities

• Manage customer inquiries related to financial products, services, and account management via phone, email, and chat in Serbian.
• Provide accurate information regarding loans, investment options, and regulatory requirements.
• Assist customers in resolving issues related to their accounts or transactions.
• Document customer interactions and ensure that records are maintained accurately in our CRM system.
• Collaborate with financial advisors and operational teams to enhance service delivery and customer satisfaction.
• Stay updated on financial trends and company offerings to provide relevant information to clients.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Serbian Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are detail-oriented and have a passion for providing outstanding customer service in a financial setting. As a customer service representative, you will assist clients in navigating banking products and services, ensuring a smooth and positive experience in Serbian.

Key Responsibilities

• Handle customer inquiries related to banking services, account management, and financial products via phone, email, and live chat in Serbian.
• Provide information about account balances, transaction details, and services, ensuring clarity and understanding.
• Assist customers with account openings, loan applications, and troubleshooting issues.
• Resolve customer complaints and concerns promptly and professionally.
• Document customer interactions accurately in the CRM system, adhering to compliance and regulatory standards.
• Collaborate with internal departments to ensure customers receive comprehensive support.
• Stay informed about new banking products, services, and industry regulations to provide accurate guidance.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for Norwegian Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are passionate about finance and customer service. As a representative, you will assist clients in managing their banking needs, providing them with vital information and support in Norwegian.

Key Responsibilities

• Respond to customer inquiries regarding banking products, services, and account management via phone, email, and chat in Norwegian.
• Assist customers with account opening, loans, and various banking transactions.
• Provide information on account status, transactions, and interest rates, ensuring transparency to clients.
• Resolve customer complaints and issues promptly, maintaining high satisfaction levels.
• Accurately document all interactions and account information in our CRM system.
• Collaborate with banking departments to address customer needs and improve service delivery.
• Stay informed about banking regulations and product offerings to provide accurate guidance to customers.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives to join a global leader in the Banking and Financial Services sector. This role is perfect for individuals eager to be a part of a dynamic team and ensure customers receive outstanding support in their financial endeavors.

Key Responsibilities

• Provide comprehensive customer service in Dutch via phone, email, and live chat, addressing inquiries related to banking and financial services.
• Assist customers with account management, transactions, and financial product information.
• Resolve customer issues and concerns with a focus on maintaining customer satisfaction and loyalty.
• Document all customer interactions and transactions in the CRM system for accurate record-keeping.
• Collaborate with other departments to ensure a seamless customer experience and timely responses to inquiries.
• Stay updated on industry trends, banking products, and company policies to provide informed support.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives for a prominent German Fintech Banking Company. This role is ideal for enthusiastic individuals who wish to thrive in the dynamic fintech sector and are passionate about providing exceptional service to clients. As a customer service representative, you will assist users with their banking inquiries, account management, and financial products, ensuring a smooth and supportive experience.

Key Responsibilities

• Manage customer inquiries related to banking products, transactions, and account issues via phone, email, and chat in Dutch.
• Provide detailed information about financial services, investment options, and account features.
• Assist customers with online banking functionalities and troubleshoot technical issues.
• Document customer interactions accurately and follow up on inquiries as needed.
• Collaborate with internal teams to resolve customer issues efficiently and effectively.
• Stay informed about bank policies, changes, and new fintech solutions to assist customers better.

Requirements