Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe

Job responsibilities

Join Mercier Consultancy MD as an Italian Speaking Customer Service Payment Solutions Provider and take your career to new heights in the beautiful setting of Greece! In this role, you will be the first point of contact for our Italian-speaking clients, providing them with outstanding customer service and support related to their payment solutions.

Key Responsibilities

• Offer exceptional customer support to Italian-speaking clients through phone, email, and chat communications.
• Resolve client inquiries regarding payment solutions with efficiency and professionalism.
• Educate clients about our various payment processing services and assist them in navigating our platform.
• Accurately document all customer interactions and follow-up actions within our customer relationship management system.
• Collaborate with team members and internal departments to enhance customer experiences and address common issues.
• Stay current with the latest trends in payment solutions to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for a renowned Food Delivery Platform, with the chance to work in the vibrant environment of Greece. This role is ideal for individuals who have a passion for food and excellent customer service skills. As a representative, you will assist customers in Italian, helping them navigate the platform and addressing their inquiries effectively.

Key Responsibilities

• Manage customer inquiries related to food delivery orders, account management, and payment issues via phone, email, and chat in Italian.
• Provide clear and detailed information about menu selections, pricing, and promotions.
• Assist customers with troubleshooting delivery issues and ensuring timely resolutions.
• Address customer complaints and queries promptly, ensuring high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.
• Collaborate with internal teams to improve service delivery and enhance customer experience.
• Stay informed about food trends and promotions to provide relevant assistance and recommendations.

Requirements

Join the team at Mercier Consultancy MD with our exciting opportunity for Spanish Speaking jobs in Greece! We offer fully paid relocation packages for talented individuals who are ready to embrace a new adventure while working in a vibrant environment. This position provides you the chance to use your Spanish language skills in a professional setting, contributing to our commitment to providing exceptional service to our Spanish-speaking clients.

Key Responsibilities

• Communicate effectively with Spanish-speaking clients through various channels, including phone, email, and chat, providing assistance with inquiries and service requests.
• Document all customer interactions in our CRM system to maintain accurate records and facilitate smooth follow-up.
• Resolve customer issues and inquiries with professionalism, ensuring high levels of client satisfaction.
• Collaborate with various departments to improve processes and service delivery based on client feedback.
• Stay current with company products, services, and promotions to deliver informed and helpful support.

Requirements

Mercier Consultancy MD is thrilled to announce exciting Italian Speaking job opportunities in Greece! We offer a fully paid relocation package, making it easy for you to start your adventure in this beautiful country. Whether you’re looking to advance your career or experience a new culture, this role provides the perfect platform for growth. Join our team and contribute to delivering outstanding services to our Italian-speaking clients.

Key Responsibilities

• Communicate effectively with Italian-speaking clients through various channels, including phone, email, and chat.
• Assist clients with inquiries, requests, and issues to ensure a high level of customer satisfaction.
• Work collaboratively with team members to resolve client issues and continuously improve service quality.
• Maintain accurate records of client interactions and transactions in our CRM system.
• Provide feedback and insights to help enhance our services and customer experience.
• Stay updated on company offerings and local insights to assist clients effectively.

Requirements

Join Mercier Consultancy MD as a German Speaking Payment Support Specialist in the vibrant FinTech industry. This exciting role comes with a paid relocation package to Greece, allowing you to work in a dynamic environment while experiencing the rich culture of this beautiful country.

In this position, you will provide essential support to our German-speaking clientele, ensuring they have a seamless experience with our payment solutions. Your role will be pivotal in maintaining high customer satisfaction and addressing any payment-related inquiries effectively.

Key Responsibilities

• Deliver outstanding support to German-speaking customers via various communication channels, including email, phone, and chat.
• Assist clients with payment processing queries and troubleshoot any issues they may encounter.
• Guide customers through our payment solutions, providing clear instructions and best practices.
• Document customer feedback and interactions to help improve services.
• Work closely with other departments to enhance our payment offerings and customer experience.
• Keep abreast of industry trends and advancements in payment technology to offer informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a German Speaking Customer Support Agent for Booking.com, with the exciting chance to work in Greece! In this role, you will provide exceptional support to our German-speaking customers, helping them navigate their travel bookings and ensuring a smooth experience.

Key Responsibilities

• Deliver outstanding customer service to German-speaking clients via phone, email, and live chat regarding their bookings and inquiries.
• Assist customers with reservations, cancellations, modifications, and general inquiries related to their travel plans.
• Resolve customer complaints and issues promptly while maintaining high customer satisfaction levels.
• Document interactions and updates in the CRM system accurately for future reference.
• Collaborate with various departments to address complex issues and improve customer experiences.
• Stay informed about Booking.com services, promotions, and travel trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements

Mercier Consultancy MD is thrilled to announce exciting French Speaking job opportunities in Greece! We are looking for motivated individuals to join our team, and we offer a fully paid relocation package to help you embark on this rewarding journey. As part of our organization, you will be involved in providing stellar customer support while experiencing the vibrant culture and beauty of Greece.

Key Responsibilities

• Provide exceptional support to French-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to products, services, and their overall customer experience.
• Accurately document customer interactions and maintain records in our CRM system.
• Troubleshoot and resolve any issues faced by clients, ensuring prompt and effective solutions.
• Collaborate with various teams to enhance customer service processes and address persistent concerns.
• Stay updated on company products, services, and promotions to provide informed assistance.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists;

What you need to succeed in this role: