Mercier Consultancy MD is thrilled to present an exciting opportunity for Spanish Speaking Customer Service Representatives in the Travel Agencies industry, based in the beautiful city of Athens. If you're passionate about travel and customer service and enjoy helping people plan their dream vacations, this role is perfect for you! You will support customers in Spanish, assisting them with inquiries related to travel bookings, itineraries, and general travel advice.

Key Responsibilities

• Respond to customer inquiries regarding travel packages, bookings, and travel regulations via phone, email, and live chat in Spanish.
• Provide detailed information on destinations, accommodations, and transportation options.
• Assist customers with booking processes, changes, and cancellations, ensuring a smooth experience.
• Resolve customer issues and complaints with professionalism and a positive approach.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with travel agents and partners to ensure quality service delivery and customer satisfaction.
• Stay informed about travel trends, promotions, and regulations to provide relevant guidance to customers.

Requirements

Mercier Consultancy MD is delighted to offer a luxurious opportunity for Spanish Speaking Customer Service Representatives in the Luxury Goods industry, specifically tailored for our clientele in Greece. If you have a flair for high-end products and possess a passion for delivering exceptional customer experiences, we invite you to be part of our distinguished team. In this role, you will assist customers with inquiries related to luxury products, ensuring they receive world-class service in Spanish.

Key Responsibilities

• Provide personalized customer service and assistance regarding luxury goods via phone, email, and live chat in Spanish.
• Guide customers in selecting products, understanding features, and navigating the purchasing process.
• Handle inquiries related to order status, delivery, and returns with meticulous attention to detail.
• Address customer complaints and resolve issues in a timely and professional manner.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate with sales and logistics teams to ensure a seamless customer experience.
• Stay informed about luxury fashion trends, product offerings, and promotional events.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Spanish Speaking Customer Service Representatives in the Legal Services industry, located in Greece. This role is ideal for individuals who are passionate about assisting clients with legal inquiries while providing outstanding customer support in Spanish. You will be a key point of contact for clients seeking legal assistance and support.

Key Responsibilities

• Manage customer inquiries regarding legal services, including case status, appointment scheduling, and document requests via phone, email, and live chat in Spanish.
• Provide clear and accurate information about legal products and services to clients.
• Assist clients with the completion of forms and documentation as needed.
• Handle and resolve any complaints or issues to ensure the highest level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with legal professionals to address clients’ concerns and inquiries effectively.
• Stay informed about legal services, industry trends, and regulatory changes to better support clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Gaming industry, based in Greece. This role is ideal for individuals who are passionate about gaming and customer interaction. As a member of our team, you will provide support to customers while ensuring they have an exceptional experience in Spanish.

Key Responsibilities

• Manage customer inquiries related to gaming products, services, and account issues via phone, email, and chat in Spanish.
• Provide information on game features, updates, promotions, and troubleshooting assistance.
• Assist customers with account management tasks, including registration, billing inquiries, and technical support.
• Resolve any issues or complaints in a timely manner to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system for reference and follow-up.
• Collaborate with other departments to enhance the overall customer experience.
• Stay updated on gaming trends and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for Spanish Speaking Customer Service Representatives in the Fashion industry, tailored for our operations in Greece. This role is ideal for individuals passionate about fashion and committed to providing exceptional customer service. As a representative, you will engage with customers in Spanish, assisting them with their inquiries regarding our fashion products and ensuring a stylish shopping experience.

Key Responsibilities

• Handle customer inquiries related to fashion products, orders, and returns via phone, email, and live chat in Spanish.
• Provide guidance on sizing, style recommendations, and product availability.
• Assist customers with order processing, payment issues, and shipping information.
• Resolve customer complaints and issues promptly and effectively, ensuring a positive experience.
• Document all customer interactions accurately to maintain comprehensive records.
• Collaborate with the merchandising and logistics teams to enhance the customer experience.
• Stay updated on current fashion trends and product knowledge to provide informed assistance.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Spanish Speaking Customer Service Representatives in the Aviation industry, based in Sofia. This position offers an exciting opportunity for individuals passionate about aviation and customer service. You will be responsible for providing support to customers in Spanish, helping them navigate their travel inquiries and ensuring a seamless experience.

Key Responsibilities

• Manage customer inquiries regarding flight bookings, cancellations, and changes via phone, email, and chat in Spanish.
• Provide accurate information about airline services, travel regulations, and airport facilities.
• Assist customers with baggage claims, travel complaints, and special requests.
• Document all customer interactions accurately and follow up on pending issues.
• Collaborate with airline and airport teams to resolve customer issues reliably.
• Stay knowledgeable about aviation industry trends and company offerings to provide optimal assistance.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Spanish Speaking Customer Service Representative in the Airlines industry, based in Athens. This role is ideal for individuals who thrive in a fast-paced environment and are dedicated to providing exceptional service to travelers. You will be responsible for assisting passengers with their inquiries, ensuring that their travel experience is smooth and enjoyable, all while communicating effectively in Spanish.

Key Responsibilities

• Assist customers with inquiries regarding flight booking, changes, cancellations, and travel policies via phone, email, and chat in Spanish.
• Provide information on flight schedules, baggage policies, and airline services.
• Resolve customer complaints and issues promptly, ensuring a positive experience.
• Document customer interactions accurately and maintain records in the CRM system.
• Collaborate with team members and operational staff to ensure seamless service delivery.
• Stay informed about airline regulations, promotions, and services to provide up-to-date information.

Requirements

Job Purpose

The Digital Marketing Specialist will be responsible for planning, executing, and optimizing digital marketing campaigns across multiple channels. The role demands strong expertise in marketing tools, data-driven strategies, and the ability to deliver integrated campaigns that drive brand awareness, lead generation, and revenue growth.

ALUMIL, one of the most evolved and technologically advanced groups in research, development and production of architectural aluminium systems in Europe, is looking to fill the following position:

Store Manager Rhodes

Who are we looking for?

We are seeking a proactive and dynamic Store Manager for our location in Rhodes. This position requires strong leadership skills, exceptional customer service orientation, and a solid understanding of sales strategies in the retail environment. The ideal candidate supports sales in the wider Dodecanese region and will be responsible for overseeing the daily operations of the store, ensuring that it runs smoothly and efficiently, while meeting all sales goals.

Areas of responsibilities:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, chats, and social media
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role: