Technology Strategy and Reporting Specialist

Let's Write Africa's Story Together!

Job Description

The Technology Strategy and Reporting Specialist is responsible for developing comprehensive strategic reports and data-driven insights that inform executive decision-making and board governance. This role focuses on creating professional dashboards, quarterly board reports, and strategic communications that translate complex technology initiatives into clear, actionable business intelligence for senior leadership.

Key Responsibilities

·         Lead and manage the end-to-end functioning of the SOC team, ensuring 24x7 coverage.

·         Oversee daily operations, incident response quality, and compliance with SLAs.Work closely with the SOC Manager to prepare periodic threat reports, executive dashboards, and compliance status updates.

·         Develop and maintain SOC playbooks, SOPs, and reporting dashboards.

·         Conduct regular review meetings, threat landscape briefings, and knowledge sharing sessions.

·         Act as point of contact for critical escalations, audits, and client reporting.

·         Coordinate with OEMs, security architects, and client IT teams for policy updates and improvements.

·         Train and mentor L1 and L2 SOC Analysts to build internal capabilities.

·         Ensure policies for endpoints, DLP, firewall rules, and SOAR playbooks are appropriately enabled and updated as per approved change management.

·        Assist in root cause analysis (RCA) for incidents and recommend corrective actions.

·         Document incidents, resolutions, and playbook adjustments for knowledge base updates.

Qualification & Skills:

·         Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).

·         7–10 years of experience in SOC operations, including at least 2–3 years in a lead/managerial role.

·         Handle advanced incident investigation, correlation, and in-depth threat analysis.

·         Validate and respond to escalations from L1 Analysts.

·         Perform threat hunting, malware analysis, and root cause analysis as needed.

·         Implement and tune detection use cases and SIEM rules/playbooks.

·         Coordinate with OEM L3 Support for complex incident resolution.

·         Support dashboard reporting, policy compliance, and continuous improvement.

Qualification & Skills:

·         Bachelor’s degree in IT, Computer Science, or Cyber Security.

·         2–4 years of experience in SOC operations, threat detection, and incident response.

·         Good working knowledge of EDR, SIEM, SOAR, DLP, and network security tools.

·         Relevant certifications preferred:EC-Council CEH, CompTIA CySA+, EC-Council CHFI, Cisco CyberOps Professional, or equivalent.

·         Strong analytical, problem-solving, and communication skills.

·        Perform continuous monitoring of security events and alerts from EDR, SIEM, SOAR, DLP, NDR, and other security solutions.

·        Conduct initial triage and categorization of incidents as per defined playbooks.

·        Escalate confirmed incidents to L2 SOC Analysts with proper documentation.

·        Generate daily incident and alert reports for review.

·        Ensure timely closure of false positives and routine alerts.

·        Follow standard operating procedures (SOPs) for all security monitoring tasks.

Qualification & Skills:

·        Graduate in IT, Computer Science, or related field.

·        Basic understanding of security concepts, log analysis, and network fundamentals.

·        Familiarity with EDR, SIEM, or SOC workflows is preferred.

·        Carry out on-site installation, configuration, and testing of XDR, SIEM, DLP, SOAR components as per deployment plans.

·        Perform initial troubleshooting of deployment and integration issues; resolve wherever possible or escalate to L2/L3 teams.

·        Coordinate with the client’s IT, network, and security teams for necessary access, log configurations, and policy enablement.

·        Ensure proper ingestion of logs, agent installations, network traffic configurations, and data flow for solution effectiveness.

·        Maintain detailed deployment and issue logs, prepare installation reports, and update project status to the project manager.

·        Conduct basic training for client IT/security staff on solution operation and basic troubleshooting.

·        Support acceptance testing and handover documentation.

·        Follow change management and security best practices during deployment.

Required Qualifications and Experience: 

·        Diploma/Bachelor’s Degree in Computer Science, IT, Electronics, or related field.

·        1–5 years of hands-on experience in deploying or supporting cybersecurity solutions (XDR/EDR, SIEM, DLP, SOAR) or enterprise network security solutions.

·        Sound knowledge of networking concepts (routing, switching, firewalls, proxy, VPN).

·        Working knowledge of operating systems (Windows/Linux) and endpoint security tools.

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Senior AI & Copilot Specialist to support staff with AI and Copilot.

Responsibilities:

With more than 20 years of proven experience, QUALCO Group stands as a leading provider of Fintech solutions and ICT services, delivering analytics-driven, highly scalable enterprise software solutions in over 35 countries. The Group’s end-to-end technology and ICT services address diverse needs across Banking, Financial Services, Government, Utilities, Insurance, Retail, and more.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies, the ICT services arm of QUALCO Group, seeks a highly motivated and experienced Apple Device Support Manager to support users with Apple Devices.

Responsibilities:

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

Quento Technologies seeks a highly motivated and experienced IT Service Manager for the service, operations design and development. At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Our high-performing, dynamic, and collaborative environment fosters professional growth at every stage.

Your responsibilities will entail:

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste‑management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars—including Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology—we are committed to sustainability, innovation, and operational excellence.

As part of our digital-transformation agenda, we are looking for a hands-on Senior Cloud & Systems Engineer (Azure) to join the Technology & Innovation Department. You will design, implement and continually optimize our Azure-centric and hybrid infrastructure—spanning virtual machines, Azure Virtual Desktop (AVD), containers, networking and security services—ensuring high reliability, security, scalability and cost-efficiency.

Role Overview:

You will act as the technical owner for our Azure and hybrid infrastructure, covering everything from compute and virtual desktops to networking, storage, identity and security. The role is 100 % hands‑on: you will plan, build, automate, troubleshoot and continuously improve systems yourself—while collaborating closely with peers in software, data and operations.

Key Responsibilities:

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars, including Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology, we are committed to sustainability, innovation, and operational excellence.

As part of our digital-transformation agenda, we are looking for a hands-on Senior Cloud & Infra Engineer (Azure / IoT) to join the Technology & Innovation Department. You will design, build and operate Azure-centric cloud infrastructure and an Industrial/IoT ecosystem—covering cloud services, edge devices, wired/Wi-Fi/cellular networking and electronic integrations—while enabling secure, scalable and cost-efficient operations in line with industry best practices and compliance standards.

Role Overview:

You will act as the technical owner for our Azure and IoT environments, covering everything from device connectivity and data ingestion to cloud resources, networking, and storage. The role is 100 % hands‑on: you will plan, build, automate, troubleshoot, and improve systems yourself—while collaborating with peers in software, data, and operations.

Key Responsibilities: