d2m Services is looking for an experienced Handover & Completion Manager to support one of its major energy EPC projects. The position involves both Home Office preparation and Site execution phases, ensuring the smooth delivery and handover of industrial facilities to the end client.

You will be responsible for planning, coordinating, and executing all activities related to system completion, commissioning support, documentation, and final handover to the Owner, in close collaboration with the Construction and Commissioning teams.

Seeking a proactive and detail-oriented Assistant Manager of Regulatory Compliance to join our compliance team. This role is crucial for ensuring that our operations adhere to the regulations set forth by the State Bank of Pakistan (SBP) and the Securities and Exchange Commission of Pakistan (SECP). You will work closely with various departments to implement compliance programs, monitor adherence, and keep abreast of regulatory changes affecting our business.

Key Responsibilities:

• Develop and maintain comprehensive compliance policies and procedures in line with SBP and SECP regulations.
• Conduct regular compliance audits to ensure adherence to applicable laws and regulations.
• Coordinate with internal teams to facilitate regulatory reporting and timely submissions to SBP and SECP.
• Monitor changes in the regulatory landscape and assess their impact on company policies and operations.
• Provide training and support to staff on compliance-related matters and promote a culture of compliance within the organization.
• Prepare compliance reports and present findings to the senior management team.
• Assist in managing regulatory examinations and audits conducted by SBP and SECP.

Requirements

Who Should Apply?

The ideal candidate will have:

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and enjoy providing exceptional customer service. As a customer service representative, you will assist clients by addressing their inquiries and ensuring a smooth customer experience in Czech.

Key Responsibilities

• Handle customer inquiries related to logistics and supply chain services through phone, email, and live chat in Czech.
• Provide accurate information regarding shipping options, delivery timelines, and service policies.
• Assist customers with order management, tracking shipments, and resolving issues.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with internal teams to improve service delivery and respond effectively to customer needs.
• Stay informed about industry trends and updates to provide relevant guidance to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Insurance industry. This role is perfect for individuals who are passionate about helping clients understand their insurance options and providing exceptional service. As a representative, you will assist customers in navigating their insurance inquiries while ensuring clear communication in Czech.

Key Responsibilities

• Handle customer inquiries related to insurance policies, claims, and services via phone, email, and chat in Czech.
• Provide information on policy details, coverage options, and premium rates.
• Assist customers with the claims process and ensure timely resolutions.
• Resolve customer complaints and inquiries with a focus on maintaining customer satisfaction.
• Document all customer interactions accurately in the CRM system for record-keeping.
• Collaborate with other departments to enhance service delivery and customer experience.
• Stay informed about industry trends and updates to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the finance industry. This role is ideal for individuals who are passionate about finance and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their inquiries related to financial products and services, ensuring a seamless experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding financial services, account management, and transaction details via phone, email, and chat in Czech.
• Guide customers through financial products, account features, and regulatory information.
• Assist customers with account setup, changes, and support with financial transactions.
• Resolve customer complaints and issues in a timely and effective manner to maintain high satisfaction levels.
• Document all customer interactions accurately within the CRM system for compliance and follow-up.
• Collaborate with other departments to enhance service delivery and address customer needs efficiently.
• Stay informed about financial regulations, market trends, and company offerings to provide accurate assistance.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about providing outstanding customer support and have an interest in construction solutions. As a customer service representative, you will assist clients with their inquiries and ensure a smooth experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding construction services, project timelines, and product information via phone, email, and chat in Czech.
• Provide clients with accurate information on construction processes, materials, and service offerings.
• Assist customers with order processing, updates, and any changes required during the construction phase.
• Resolve customer complaints and issues promptly and effectively to maintain satisfaction.
• Document all customer interactions accurately in our CRM system to ensure seamless communication.
• Collaborate with project teams to provide real-time updates and information to customers.
• Stay updated on construction trends and regulatory requirements to assist customers more effectively.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for Czech Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are detail-oriented and possess a passion for providing excellent customer service. As part of our team, you will assist clients in navigating various banking services while ensuring they receive top-quality support in Czech.

Key Responsibilities

• Respond to customer inquiries regarding banking products, services, and transactions via phone, email, and live chat in Czech.
• Assist clients with account management, including deposits, withdrawals, and electronic banking services.
• Provide detailed information on banking fees, interest rates, and loan products.
• Resolve customer complaints and issues promptly and professionally to ensure satisfaction.
• Accurately document all customer interactions and maintain records in our CRM system.
• Collaborate with internal banking departments to enhance customer service experiences.
• Stay informed about banking regulations, products, and services to provide accurate information.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for Czech Speaking Customer Service Representatives in the Aviation industry. This role is designed for individuals who are passionate about travel and customer service excellence. You will be responsible for assisting customers with their inquiries related to aviation services while communicating effectively in Czech.

Key Responsibilities

• Manage customer inquiries regarding flight bookings, cancellations, and travel information via phone, email, and chat in Czech.
• Provide accurate information about flight schedules, baggage policies, and additional services.
• Assist customers with the booking process, changes, and special requests.
• Resolve customer issues and complaints promptly and courteously, ensuring high levels of satisfaction.
• Document all interactions accurately in the CRM system for effective tracking and reporting.
• Collaborate with operational teams to ensure seamless customer experiences and timely updates.
• Stay informed about industry trends and company services to provide valuable assistance to customers.

Requirements

We are looking for an experienced Sales Director to lead our commercial strategy, accelerate growth, and strengthen partnerships. This role is central to driving revenue, building market presence, and ensuring exceptional performance across all sales functions.

You will lead a high-performing team, shape strategic direction, and collaborate across departments to deliver outstanding business results.

The Sales Director role exists to drive organizational growth and profitability by leading strategic account management, expanding partnerships, and ensuring exceptional commercial performance. Without this role, the business would face missed revenue opportunities, weaker market presence, underdeveloped partner relations, and reduced competitiveness in a rapidly evolving commercial landscape.

Mercier Consultancy MD is thrilled to announce a unique opportunity for a Spanish Speaking Customer Service Agent based in Greece, with fully paid relocation. This position is perfect for individuals who are passionate about customer service and looking to explore a vibrant new culture while supporting a leading company in the region. As a customer service representative, you will assist Spanish-speaking clients, ensuring they receive top-notch service and support.

Responsibilities

• Engage with Spanish-speaking customers through phone, email, and chat to address inquiries related to products and services.
• Provide detailed information about services, assist with order issues, and ensure overall customer satisfaction.
• Resolve customer complaints effectively and professionally, escalating issues as necessary.
• Document customer interactions accurately in the CRM system for quality assurance and follow-up.
• Collaborate with other team members to ensure an integrated approach to customer service and continuous improvement.
• Stay informed about product updates, promotions, and market trends that may impact customer experience.

Requirements