AI Solution Engineer (Product-Led Onboarding)

Location: San Francisco, CA (Jackson Square)

Employment Type: Full-time

Work Arrangement: On-site

About the Role

Our client, is a rapidly growing AI company focused on empowering enterprises to deploy and scale AI-powered phone agents. They have raised $65 million from top investors, including Emergence Capital, Scale Venture Partners, and the founders of Twilio and ElevenLabs.

They are seeking an AI Solution Engineer who acts as a "product owner" for each customer's onboarding journey. This role is a blend of technical savvy, solutions engineering, and product management, where your core mission is to manage and accelerate the deployment of a fully functional, AI-driven call flow in under two weeks per customer.

What You’ll Do

We are looking for a proactive and ambitious Partnership Specialist to grow our Spanish brand catalogue and develop lasting relationships with local and global partners. You will be responsible for driving market expansion, onboarding new brands, and creating sustainable partnerships that contribute to the company’s overall growth and success.

What you’ll do:

• Negotiate with leads to secure the best financial and operational terms for cooperation;
• Manage partnership agreements, including terms, conditions, rates, timelines, and operational processes;
• Build long-term relationships with partners, ensuring smooth onboarding and continuous collaboration;
• Identify new opportunities and expand our catalogue with relevant and high-demand brands;
• Collaborate with our European team to align local strategy with global growth goals.

What we’re looking for:

• Fluent Spanish (native or C1) and strong English skills;
• Proven experience in negotiations, account management, or business development in retail, FMCG, e-commerce, or fintech;
• Strong analytical and communication skills — ability to balance business interests and build win-win deals;
• Proactive, self-driven, and comfortable working in an international, fast-paced environment.

Will be a plus:

Mercier Consultancy MD is looking for an Italian Speaking Customer Service Agent to join a dynamic team at a renowned American multinational company. In this role, you will provide critical support to Italian-speaking customers, ensuring their needs are met with utmost professionalism and care, while representing a brand known for its excellence and innovation.

Responsibilities

• Provide assistance to Italian-speaking customers through phone, email, and chat regarding inquiries about products and services.
• Deliver detailed product information, support order placements, and assist with account-related issues.
• Handle customer complaints with grace and empathy, striving to resolve issues effectively and ensure customer satisfaction.
• Document customer interactions in the CRM system accurately for follow-up and quality assurance.
• Collaborate with team members and other departments to improve service delivery and streamline processes.
• Keep up-to-date with product knowledge, company updates, and industry trends to provide informed assistance.

Requirements

Who we are:

Octopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

Requirements

What you will be doing:

Work with cross-functional teams to ensure quality throughout the software development lifecycle

Design and execute test cases

Design and maintain E2E automated tests

Verify that the implemented software meets the business requirements

Suggest functionality improvements based on usability standards

Review requirements documents in terms of consistency, completeness, and correctness.

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. 

ABOUT US:

Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 8 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

ABOUT US:

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort. 

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives for an esteemed American multinational corporation. This role presents an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences while working within a global brand. As a representative, you will assist customers with inquiries in Portuguese, providing support and information in a professional and friendly manner.

Key Responsibilities

• Address customer inquiries and concerns via phone, email, and chat in Portuguese, ensuring a high level of service.
• Provide detailed information about products, services, and company policies.
• Assist customers with order processing, billing inquiries, and account management.
• Resolve issues promptly and effectively, striving for customer satisfaction in every interaction.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with various departments to ensure a seamless customer experience.
• Stay updated on product offerings and company updates to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Customer Service Agent for the world's largest jewelry company. In this position, you will deliver exceptional customer service to our esteemed Dutch-speaking clientele, providing them with a luxurious experience that embodies the brand's values and quality.

Responsibilities

• Assist Dutch-speaking customers through various channels, including phone, email, and chat, with inquiries related to jewelry products and services.
• Offer detailed product information, help with order placements, and ensure a seamless shopping experience.
• Handle customer complaints and resolve issues with professionalism and a commitment to client satisfaction.
• Document all customer interactions accurately in the CRM system to ensure quality service delivery.
• Work closely with other team members to foster a collaborative culture of excellence and innovation.
• Stay informed about new collections, promotions, and brand initiatives to provide informative service.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Dutch Speaking Customer Service Agent for a prestigious premium coffee brand. As a customer service representative, you will play a crucial role in promoting the brand's exceptional offerings while ensuring that Dutch-speaking clients receive unparalleled support and service.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries about coffee products and services.
• Provide detailed product information, guidance on brewing techniques, and suggestions tailored to customer preferences.
• Resolve customer complaints and issues with professionalism, striving for a high level of satisfaction.
• Document customer interactions accurately in the CRM system to maintain service quality and track feedback.
• Collaborate with team members and other departments to enhance overall customer experience.
• Stay updated on product knowledge, promotions, and seasonal offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is looking for enthusiastic Spanish Speaking Social Media Content Moderators to join our vibrant team in Athens. In this role, you will be responsible for monitoring and managing user-generated content across various social media platforms, ensuring that all interactions align with community guidelines and brand standards. You will play a critical role in fostering a positive online environment for our Spanish-speaking audience.

Key Responsibilities

• Review and moderate social media content in Spanish, ensuring compliance with community guidelines and policies.
• Engage with users by responding to comments and messages in a timely and professional manner.
• Identify inappropriate content or behavior and escalate issues to the appropriate teams as needed.
• Analyze content trends and user engagement to provide insights into community interactions.
• Collaborate with marketing and social media teams to enhance content strategies and promote community growth.
• Stay updated on the latest social media trends, tools, and best practices.

Requirements