Mercier Consultancy MD is excited to present an opportunity for a Polish Speaking Customer Service Agent to work in the vibrant city of Sofia. With a paid relocation pack included, this role allows you to immerse yourself in a new culture while assisting Polish-speaking customers with their inquiries and ensuring they receive top-tier support.

Responsibilities

• Provide assistance to Polish-speaking customers via phone, email, and chat regarding services and product inquiries.
• Deliver accurate information, resolve issues, and support customers in a friendly and efficient manner.
• Document all customer interactions and feedback in the CRM system to ensure smooth communication.
• Collaborate with team members to enhance customer experience and address recurring issues effectively.
• Stay current with product knowledge and brand updates to provide informed assistance to customers.
• Handle customer complaints with professionalism, ensuring customer satisfaction is prioritized.

Requirements

Mercier Consultancy MD is seeking a dedicated Norwegian Speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. If you are passionate about health and fitness technology, this is your chance to contribute to an exciting brand while providing top-notch support to customers. In this role, you will assist Norwegian-speaking Fitbit users, helping them make the most of their devices and ensuring a great user experience.

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking customers via phone, email, and chat.
• Assist users with inquiries related to their Fitbit devices, application, and health management features.
• Troubleshoot technical issues and guide customers through product functionalities.
• Document customer interactions and follow-ups accurately to ensure efficient service delivery.
• Collaborate with other teams to escalate and resolve complex customer issues as needed.
• Stay current on product updates and industry trends to offer informed support to customers.

Requirements

We are seeking on behalf of our client, a visionary and results-driven Head of Marketing to lead the marketing strategy for their Events division and drive its growth. In this role, you will be responsible for developing and executing strategic marketing plans, overseeing brand positioning and launching innovative campaigns that elevate the Company's events on a global scale. Your expertise in both traditional and digital marketing, along with your ability to leverage data-driven insights, will be key to expanding our audience reach, increasing engagement and achieving our business goals.

Responsibilities:

Marketing Strategy:

• Develop comprehensive marketing strategies aligned with the company's goals and growth objectives.
  
• Create communication strategies for events.
  
• Establish a clear brand messaging framework that resonates with our target audience and sets us apart from competitors. 
  

Digital and Social Media Marketing:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Norwegian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

We're looking for French speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in French
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

We're looking for Swedish speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

What you will bring:

• Fluency in Swedish
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Communicate with customers via phone, chat & e-mail

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction, representing a major brand

Provide and maintain strong, professional relationships with all partners and show empathy at all times

Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

Fluency in Swedish

Very good communication skills in English

Exceptional communication & soft skills, as well as problem-solving skills

Computer knowledge/tech savviness

Resourceful, able to multitask

Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)

Competitive monthly salary + 2 extra salaries per year

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth & development opportunities

Special events as well as community & social responsibility initiatives

Free online Greek language courses

State of the art premises, providing a great working environment with relaxing break areas

Our client is looking for Dutch-speaking talents who will be the primary point of contact for customer requests.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Dutch
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

We're looking for Danish speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Danish
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits