Mercier Consultancy MD is excited to announce an opening for a Digital Trust and Safety Specialist fluent in Danish to work in Sofia, Bulgaria. In this essential role, you will play a key part in ensuring a safe online environment for our users. Your responsibilities will include monitoring content, addressing safety concerns, and helping to enforce community guidelines to maintain digital integrity.

Key Responsibilities

• Monitor user-generated content and interactions on our platforms for potential violations of safety standards.
• Conduct thorough investigations into reported safety incidents, analyzing information to recommend appropriate actions.
• Collaborate with various teams to develop and enhance safety policies that promote trust and security within the digital community.
• Prepare detailed reports regarding safety incidents and trends, providing insights to support informed decision-making.
• Stay updated on emerging trends and challenges in digital safety to continually improve our safety protocols.
• Engage with users to educate them about safety practices and raise awareness regarding online risks.

Requirements

This is a fixed-term employment contract from February to September. The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and continuous support will be provided.
Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions. We’re looking for someone who brings strong communication, patience, and problem-solving skills, and who enjoys delivering great service in a fast-paced environment.

What You’ll Do

• Handle inbound calls, callback queues, chats, and email support.
• Manage 300+ weekly contacts (customer + provider support).
• Assist with app navigation, payments, scheduling, and service issues.
• Deliver high-quality service, meet performance expectations, and maintain policy compliance.
• Ensure strong communication, de-escalation, and issue resolution.

Work Schedule 

Operations run Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–Sunday, 7:00 AM–6:00 PM CST.

You will render a minimum of forty (40) hours of work per week or as may be required by the operational schedule.

Mercier Consultancy MD is excited to present an opportunity for a Norwegian Speaking Client Service Representative. This role offers the flexibility of remote work along with the unique benefit of paid relocation to Greece, allowing you to enjoy a remarkable lifestyle while advancing your career!

In this position, you will be essential in providing exceptional service to our Norwegian-speaking clients. Your ability to communicate effectively will help ensure their needs are met, fostering strong relationships and client satisfaction.

Key Responsibilities:

• Delivering high-quality customer service to Norwegian-speaking clients through phone, email, and chat.
• Addressing client inquiries and resolving any issues promptly and professionally.
• Documenting all client interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborating with other teams to ensure comprehensive and efficient service delivery.
• Keeping updated on product offerings to provide accurate support and information to clients.

Requirements

Are you an experienced recruiter with a passion for discovering top talent? Mercier Consultancy MD has an amazing opportunity for you! We are looking for an Experienced Freelance Recruiter to join our collaborative team, working remotely from anywhere in the world. If you thrive in a dynamic environment and love connecting people with their dream jobs, we want to hear from you!

Your Adventure Awaits:

• Utilize your in-depth knowledge of recruitment to source, engage, and attract high-caliber candidates across diverse industries.
• Conduct insightful and meaningful interviews, ensuring a deep understanding of candidates’ skills and cultural fit.
• Build and nurture strong relationships with candidates, providing them with an exceptional recruitment experience from start to finish.
• Collaborate closely with hiring managers to fully grasp role requirements and deliver the perfect matches.
• Take charge of the complete recruitment cycle—from crafting compelling job postings to negotiating offers with enthusiasm.
• Stay informed on industry trends and innovative recruiting practices to continuously enhance our recruitment strategies.
• Share your insights and progress with the management team, highlighting your accomplishments and driving our talent acquisition forward.

Requirements

Join the vibrant team at Mercier Consultancy MD as an Experienced Freelance Recruiter! We are on the lookout for passionate and skilled recruiters who are ready to take their careers to the next level while working remotely from anywhere in the world. This is your opportunity to make a substantial impact by connecting top talent with exciting career possibilities!

Your Key Contributions:

• Utilize your recruitment expertise to source, engage, and attract top-tier candidates across various fields.
• Conduct meaningful and thorough interviews that assess both skills and cultural fit, ensuring each candidate is the perfect match.
• Develop strong relationships with candidates, guiding them throughout the recruitment process and making their experience delightful.
• Collaborate with hiring managers to gain deep insights into their needs, enabling you to find just the right talent for every role.
• Take ownership of the entire recruitment cycle, from crafting compelling job postings to successfully negotiating offers that create excitement.
• Stay on top of industry trends and best practices to continually enhance our talent acquisition strategies.
• Provide regular updates and reports to the management team, showcasing your recruitment successes and adjustments.

Requirements

Join Our Team!

Are you fluent in French and searching for an exciting opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are eager to welcome a dedicated and enthusiastic French Speaking Customer Representative.

This position includes the incredible benefit of paid relocation to Greece, allowing you to enjoy a delightful lifestyle while making a significant contribution to our customer service team.

Your Role:

• Provide exceptional customer support to French-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Communicate through various channels, including phone, email, and chat.
• Familiarize yourself with our client systems to offer high-quality service.
• Collaborate with team members to ensure prompt resolution of customer issues.

Requirements

• Fluency in French (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a focus on customer satisfaction.
• Willingness to learn new tools and technologies suitable for remote work.
• Self-motivated, proactive, and adaptable to a dynamic work environment.
• Open to relocating to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Dutch and seeking an exciting opportunity to work (remotely) from Bulgaria? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Dutch Speaking Customer Representative.

This position comes with the fantastic benefit of paid relocation to Bulgaria, offering you a chance to immerse yourself in a vibrant culture while contributing to exceptional customer service.

Your Role:

• Deliver outstanding customer support to Dutch-speaking clients, addressing their inquiries with professionalism and care.
• Communicate effectively through various platforms including phone, email, and chat.
• Become proficient in our client systems to provide high-quality service.
• Collaborate with team members to ensure efficient resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong communication skills coupled with a customer-focused attitude.
• Willingness to learn new tools and technologies suitable for a remote work environment.
• Self-motivated, proactive, and adaptable in a fast-paced setting.
• Open to relocating to Bulgaria for this wonderful opportunity!

Benefits

Join Our Team!

Are you fluent in Dutch and on the lookout for a thrilling opportunity to work remotely from Bulgaria? At Mercier Consultancy MD, we are excited to welcome a dedicated and enthusiastic Dutch Speaking Customer Representative.

This position offers the fantastic benefit of paid relocation to Bulgaria, allowing you to immerse yourself in a new culture while contributing to exceptional customer service.

Your Role:

• Deliver outstanding customer support to Dutch-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Engage with customers through various channels including phone, email, and live chat.
• Familiarize yourself with our client systems to provide effective assistance.
• Collaborate with team members to ensure prompt resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-focused attitude.
• Willingness to learn new technologies and tools suitable for remote work.
• Self-motivated, proactive, and adaptable in a dynamic environment.
• Open to relocating to Bulgaria for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Danish and eager for a rewarding opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are excited to bring on board a dedicated and enthusiastic Danish Speaking Customer Representative.

This role comes with the fantastic benefit of paid relocation to Greece, where you can embrace a vibrant lifestyle while enhancing your career in customer service.

Your Role:

• Provide outstanding customer support to Danish-speaking clients, addressing inquiries with expertise and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Become familiar with our client systems to deliver exceptional service efficiently.
• Collaborate with team members to ensure prompt resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills, with a focus on customer satisfaction.
• Willingness to learn new technologies and tools relevant to remote work.
• Self-motivated, proactive, and adaptable to a dynamic environment.
• Open to relocating to Greece for this unique opportunity!

Benefits

Join Our Team!

Are you fluent in Danish and eager for a fulfilling opportunity that allows you to work (remotely) from Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Danish Speaking Customer Representative.

This role offers the exciting benefit of paid relocation to Greece, allowing you to enjoy a vibrant lifestyle while delivering excellent customer service.

Your Role:

• Provide outstanding customer support to Danish-speaking clients, addressing inquiries with professionalism and empathy.
• Communicate effectively through multiple channels, including phone, email, and chat.
• Learn and navigate our client systems to ensure high-quality service.
• Collaborate with your fellow team members to ensure swift resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is essential for effective client communication.
• Strong communication skills and a genuine customer-focused attitude.
• Willingness to learn new tools and technologies suitable for remote work.
• Self-motivated, proactive, and adaptable to a dynamic work environment.
• Open to relocating to Greece for this amazing opportunity!

Benefits