Mercier Consultancy MD is seeking skilled Dutch Speaking Customer Care Representatives for IT Support Services, with the exciting opportunity to work in beautiful Greece! In this role, you'll provide essential support to Dutch-speaking clients, helping them navigate technical issues and ensuring a seamless experience with our IT services. If you have a passion for technology and a commitment to customer satisfaction, we want you to be part of our team!

Key Responsibilities

• Deliver exceptional technical support in Dutch via phone, email, and chat for IT-related inquiries.
• Assist customers with troubleshooting issues, software installations, and account management.
• Collaborate with internal teams to resolve complex technical problems and escalate issues when necessary.
• Document customer interactions and technical solutions in our CRM system accurately.
• Identify patterns in customer inquiries to suggest improvements in service delivery and technical documentation.
• Stay updated on IT trends and company products to effectively inform and support customers.

Requirements

Mercier Consultancy MD is thrilled to present an exceptional opportunity for Danish Speaking Customer Service Representatives at a cutting-edge AI & Technology Company, located in beautiful Greece. This role is perfect for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a representative, you will assist clients in Danish, helping them navigate the company’s innovative AI solutions and addressing their inquiries.

Key Responsibilities

• Manage customer inquiries regarding AI products, technology solutions, and technical support via phone, email, and chat in Danish.
• Provide clear and accurate information about product features, benefits, and troubleshooting procedures.
• Assist customers with account management, software installations, and any technical issues they may encounter.
• Resolve customer complaints effectively, ensuring high satisfaction levels and fostering positive relationships.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with technical teams to address complex issues and improve service delivery.
• Stay updated on the latest advancements in AI and technology to provide comprehensive support.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for Italian Speaking Customer Service Representatives in the IT Support Services sector. This role is perfect for individuals who are passionate about technology and customer service. As a representative, you will assist customers in Italian, helping them resolve their IT-related inquiries and providing exceptional service.

Key Responsibilities

• Handle customer inquiries related to IT support services, software issues, and technical difficulties via phone, email, and chat in Italian.
• Provide comprehensive assistance on troubleshooting, software installation, and system updates.
• Guide customers step-by-step through technical processes and ensure they feel supported throughout.
• Resolve customer complaints and technical issues promptly to maintain high levels of satisfaction.
• Document all customer interactions and technical solutions in the CRM system for future reference.
• Work closely with the IT department to escalate complex issues and improve service delivery.
• Stay updated on the latest technology trends and IT support protocols to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to announce a recruitment opportunity for French Speaking Customer Service Representatives for a leading software company based in Greece. This role is ideal for individuals who are enthusiastic about technology and software solutions while providing exceptional customer support. As a customer service representative, you will communicate with clients in French, assisting them with their inquiries and ensuring a seamless experience with the software products.

Key Responsibilities

• Address customer inquiries related to software products, features, and troubleshooting via phone, email, and live chat in French.
• Guide customers through software installations, configurations, and functionalities.
• Resolve technical issues and provide solutions to enhance user experience.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with technical support and product teams to address customer concerns effectively.
• Stay informed about software updates, company offerings, and industry trends to provide relevant assistance to customers.

Requirements

On behalf of our client, we are currently recruiting for an SaaS Platforms Administrator, responsible for the configuration, administration, support and optimization of the Group’s SaaS platforms and internal IT systems. The role combines technical system administration with IT knowledge, ensuring that all business applications are secure, integrated and performing optimally. This position supports business continuity, user productivity, and digital transformation initiatives across the Group.

Key Responsibilities

DSI is a sales enablement company that has an immediate career opportunity for a motivated IT Support Associate to join our team. The IT Support Associate will provide day-to-day support to the organization’s end users desktop computers, printers, phones, mobile devices, and software.

As the IT Support Associate, you will interface directly with internal customers and various departments, troubleshooting user issues to resolution. Additionally, you will assist the IT department with various tasks and support of Audio/Visual equipment including projectors and sound systems.

This is an in-office position that will report to our Urbandale, Iowa office
Schedule Monday – Friday 8:30 am – 5 pm

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is perfect for individuals who are passionate about technology and customer support. In this role, you will assist clients with their inquiries and technical issues, providing top-notch service in Czech.

Key Responsibilities

• Handle customer inquiries related to IT services, software solutions, and technical support via phone, email, and chat in Czech.
• Assist users with troubleshooting issues, software installation, and product functionality.
• Provide clear and detailed information on product features, updates, and service offerings.
• Resolve technical issues promptly, ensuring a high level of customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Work closely with technical teams to provide detailed feedback and enhance service quality.
• Stay updated on IT industry trends and company products to deliver informed support.

Requirements

Mercier Consultancy MD is excited to announce a position for Serbian Speaking Customer Service Representatives within the Information Technology (IT) industry. This role is perfect for individuals who have a strong background in IT and are eager to help customers troubleshoot their technical issues. As a crucial part of our customer support team, you will provide assistance and guidance to clients using your fluency in Serbian to ensure effective communication.

Key Responsibilities

• Handle customer inquiries related to IT products and services via phone, email, and chat in Serbian.
• Assist customers with technical issues, software installations, and troubleshooting.
• Provide users with information on system updates, product features, and best practices.
• Document customer interactions and technical issues accurately for future reference.
• Collaborate with IT teams to resolve complex technical problems and improve service delivery.
• Stay updated on new technologies and developments in the IT field to better assist customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Slovenian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for those who are tech-savvy and passionate about providing customer support in the rapidly evolving tech landscape. As a representative, you will assist clients in resolving their IT inquiries, ensuring they receive professional and efficient service in Slovenian.

Key Responsibilities

• Answer customer inquiries regarding IT products and services via phone, email, and chat in Slovenian.
• Assist users with technical issues, software installations, and troubleshooting.
• Provide accurate information on product features, updates, and best practices.
• Document customer interactions and technical resolutions in the CRM system.
• Collaborate with IT support teams to escalate and resolve complex issues.
• Stay up to date with the latest IT trends and technologies to inform and assist customers effectively.

Requirements

Mercier Consultancy MD is seeking dedicated German Speaking Customer Service Representatives for a rewarding role in the Information Technology (IT) industry. This position is ideal for individuals who have a passion for technology and a commitment to delivering exceptional customer service. As a vital member of our team, you will assist clients with their IT-related inquiries, ensuring a seamless experience.

Key Responsibilities

• Respond to customer inquiries regarding IT products, services, and solutions via phone, email, and chat in German.
• Provide technical support and guidance to clients, troubleshooting issues effectively.
• Assist customers with account management, including subscription services and software installations.
• Document customer interactions and maintain accurate records in our CRM system.
• Work closely with technical support teams to escalate and resolve complex issues.
• Stay updated on the latest IT trends and product offerings to provide informed assistance.

Requirements