Mercier Consultancy MD is seeking dedicated German Speaking Customer Service Representatives for a rewarding role in the Information Technology (IT) industry. This position is ideal for individuals who have a passion for technology and a commitment to delivering exceptional customer service. As a vital member of our team, you will assist clients with their IT-related inquiries, ensuring a seamless experience.

Key Responsibilities

• Respond to customer inquiries regarding IT products, services, and solutions via phone, email, and chat in German.
• Provide technical support and guidance to clients, troubleshooting issues effectively.
• Assist customers with account management, including subscription services and software installations.
• Document customer interactions and maintain accurate records in our CRM system.
• Work closely with technical support teams to escalate and resolve complex issues.
• Stay updated on the latest IT trends and product offerings to provide informed assistance.

Requirements

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Solutions Architect, remotely from United States.

In this role, you will collaborate with enterprise customers to implement and integrate key solutions into their existing infrastructure. You will assist with software installation, troubleshoot issues, and ensure the customer fully leverages the solution's capabilities. Additionally, you will contribute to product development insights, drive cross-functional improvements, and provide leadership and mentoring to junior team members. This position provides an exciting opportunity to be at the forefront of cutting-edge cybersecurity solutions in a rapidly growing industry.

Accountabilities:

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for an enthusiastic and creative IT System Engineer to join our growing Digital Services team. You will act as part of the customer’s Technology Team, and you will be providing expert technical customer support aiming at a five-star customer experience. This role encompasses back-end IT support for business-critical and development-related Marine companies that utilizing Navarino Digital Service Portfolio.

In this role you will: