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Czech Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is perfect for individuals who are passionate about technology and customer support. In this role, you will assist clients with their inquiries and technical issues, providing top-notch service in Czech.


Key Responsibilities

  • Handle customer inquiries related to IT services, software solutions, and technical support via phone, email, and chat in Czech.
  • Assist users with troubleshooting issues, software installation, and product functionality.
  • Provide clear and detailed information on product features, updates, and service offerings.
  • Resolve technical issues promptly, ensuring a high level of customer satisfaction.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Work closely with technical teams to provide detailed feedback and enhance service quality.
  • Stay updated on IT industry trends and company products to deliver informed support.

Requirements

Job Skills

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Polish Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a remarkable opportunity for Polish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and customer service. As a representative, you will assist clients in navigating IT products and services while providing outstanding support in Polish.


Key Responsibilities

  • Manage customer inquiries related to IT services, software solutions, and technical support via phone, email, and chat in Polish.
  • Provide guidance and support to customers on product features, installation, and troubleshooting.
  • Assist with account management, billing questions, and service upgrades.
  • Resolve issues and complaints promptly while ensuring customer satisfaction.
  • Document interactions accurately in the CRM system for seamless follow-up and reporting.
  • Collaborate with technical teams to resolve complex issues and enhance the user experience.
  • Stay informed about the latest technology trends and company offerings to provide relevant information to customers.

Requirements

Job Skills

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Swedish Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and enjoy providing exceptional customer support. As a representative, you will assist clients in navigating IT solutions and services while ensuring a seamless experience in Swedish.


Key Responsibilities

  • Handle customer inquiries related to IT services, software, and hardware troubleshooting via phone, email, and live chat in Swedish.
  • Assist customers with account management, service activation, and technical support while providing clear and accurate information.
  • Educate customers about new products, services, and updates within the IT sector.
  • Resolve customer complaints and technical issues promptly to ensure satisfaction.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Collaborate with technical teams to address customer needs and streamline service delivery.
  • Stay informed about IT trends, products, and company offerings to provide the most relevant information to customers.

Requirements

Job Skills

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