Mercier Consultancy MD is excited to offer a position for a Danish Customer Advisor in the banking sector, located in the vibrant city of Athens! This role is perfect for individuals passionate about financial services and eager to provide exceptional support to our Danish-speaking clients.

Key Responsibilities

• Deliver high-quality customer service to Danish-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with inquiries about accounts, transactions, loans, and other banking services.
• Resolve customer complaints and provide effective solutions to enhance the banking experience.
• Maintain accurate records of customer interactions and feedback in our CRM system.
• Collaborate with internal teams to relay customer feedback and implement service improvements.
• Stay informed about the latest banking regulations, products, and trends to provide knowledgeable assistance.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Exmouth Dive & Whalesharks Ningaloo is proud to deliver unforgettable marine experiences on the pristine Ningaloo Reef in Exmouth, Western Australia. Our tours help guests reconnect with nature through guided wildlife cruises, snorkelling adventures and scuba diving. With two wildlife interaction licences, we offer the rare opportunity to swim with Whale Sharks and Humpback Whales.

Our passionate, fully qualified team ensures safe, respectful encounters while showcasing the natural beauty of Western Australia’s North West Cape.

Operating from February/March to October/November, we experience - and share - all seasons of the Ningaloo Reef.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Mercier Consultancy MD is excited to invite applications for the position of Swedish Speaking Customer Experience Agent, providing the flexibility to work remotely from Greece! We are looking for driven individuals who are committed to delivering exceptional customer service and enhancing the experience of our Swedish-speaking clients. As a vital part of our customer service team, you will be responsible for addressing inquiries and ensuring a supportive and informative interaction.

Key Responsibilities

• Offer outstanding customer support in Swedish through various communication channels, including phone, email, and chat.
• Effectively manage customer queries and issues, ensuring prompt and accurate resolutions.
• Document customer interactions and maintain up-to-date records in our CRM system.
• Collect and relay customer feedback to contribute to continuous improvement of our services.
• Work collaboratively with team members to share customer insights and enhance service offerings.
• Stay knowledgeable about our products, promotions, and best practices in customer service.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Technical Online Support Specialist in beautiful Sofia, Bulgaria! We are looking for enthusiastic individuals who are passionate about technology and committed to delivering excellent customer service. In this role, you will be the first point of contact for our Dutch-speaking clients, assisting them with their technical queries through online channels.

Responsibilities

• Offer outstanding technical assistance and support to Dutch-speaking customers via online platforms.
• Troubleshoot and resolve technical issues swiftly and effectively, ensuring customer satisfaction.
• Guide customers through common technical problems and provide step-by-step solutions.
• Document all interactions with customers in our support system for future reference and quality assurance.
• Collaborate with the development and product teams to relay customer feedback and improve service quality.
• Stay updated with the latest product releases and technical developments to provide accurate information to clients.

Requirements

Join the dynamic team at Mercier Consultancy MD as an Italian Support Specialist for a leading US Parcel Service! This role is based in Greece and offers you the opportunity to connect with Italian-speaking customers, assisting them with their shipping and logistics needs. Your dedication to providing exceptional support will ensure customer satisfaction and contribute to our mission of excellence.

Your Role

As an Italian Support Specialist, you will be responsible for resolving customer inquiries related to parcel delivery and logistics. Utilizing your fluency in Italian, you will communicate effectively with customers through various channels, ensuring that their experiences with our services are seamless and positive.

Key Responsibilities

• Handle inbound customer inquiries in Italian via phone, chat, and email regarding parcel services.
• Provide accurate information about shipping options, tracking, and delivery times.
• Troubleshoot issues and resolve customer concerns with a focus on first-contact resolution.
• Maintain detailed records of customer interactions and feedback for quality assurance.
• Collaborate with the logistics team to ensure prompt and effective service delivery.
• Stay informed about operational updates and service changes to relay accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer exciting Danish Speaking opportunities in Sofia, Bulgaria, complete with a fully paid relocation package. We are looking for dynamic individuals passionate about customer service and eager to make a difference in their roles. You will engage with clients in Danish, ensuring they receive outstanding service while enjoying the vibrant culture of Bulgaria.

Key Responsibilities

• Provide exceptional customer support in Danish via various channels including phone, email, and live chat.
• Assist customers through inquiries, resolving issues efficiently and effectively.
• Document all customer interactions accurately in our CRM system to ensure a seamless service experience.
• Work closely with other teams to relay customer feedback and enhance operational processes.
• Stay informed on product offerings and relevant industry knowledge to provide informed advice.
• Participate in training sessions and other professional development opportunities.

Requirements

Mercier Consultancy MD is excited to offer a Remote Customer Advisor position in the Energy Sector for Dutch-speaking individuals, providing a unique opportunity to work from anywhere in Greece. If you are passionate about the energy industry and enjoy engaging with customers to answer their inquiries, this role is designed for you!

Key Responsibilities

• Provide outstanding customer support to Dutch-speaking clients in the energy sector through phone, email, and chat communications.
• Assist customers with inquiries regarding energy plans, billing issues, and service-related questions.
• Resolve customer complaints efficiently and effectively, ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Work closely with the operations team to relay customer feedback and improve service offerings.
• Stay informed about industry trends and regulatory developments relevant to energy services.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Customer Advisor for a leading Video Game Brand, located in Greece! This position not only allows you to work in a vibrant and dynamic environment, but also includes relocation support for those currently living outside Greece. If you have a passion for video games and enjoy providing top-notch customer service, we want you on our team!

Key Responsibilities

• Deliver exceptional customer support to Dutch-speaking clients via phone, email, and chat regarding gaming products and services.
• Assist customers with inquiries about video games, consoles, troubleshooting, and account issues.
• Troubleshoot and resolve customer complaints efficiently to enhance user satisfaction.
• Document interactions and maintain comprehensive records in the CRM system.
• Collaborate with product teams to relay customer feedback and support service enhancements.
• Stay updated on the latest gaming trends, products, and industry news to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to offer a remarkable opportunity for a Portuguese Speaking Digital Sales Agent, complete with fully paid relocation to the enchanting destination of Greece. We are searching for enthusiastic and driven sales professionals who are fluent in Portuguese and possess a talent for digital sales. This position not only allows you to utilize your sales expertise but also invites you to experience and enjoy the rich culture and beauty of Greece.

Key Responsibilities

• Connect with potential clients in the Portuguese-speaking market through various digital channels, focusing on building strong B2B relationships.
• Evaluate client needs and deliver customized digital sales presentations that effectively showcase the benefits of our digital solutions.
• Oversee the complete sales journey from lead generation to closing, ensuring exceptional customer satisfaction at each stage.
• Collaborate with the marketing team to devise and execute effective strategies for attracting and converting leads.
• Stay current with industry trends and competitor dynamics to identify new sales opportunities and enhance service delivery.
• Collect and relay client feedback to the product team to contribute to the continuous improvement of our offerings.
• Work towards meeting and exceeding sales goals while fostering a positive team atmosphere.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a Polish Speaking Player Support Specialist for Riot Games, based in Sofia, Bulgaria. This is a great chance for individuals who are passionate about gaming and eager to help fellow players enhance their gaming experience. In this role, you will provide top-tier support to Polish-speaking players, addressing their various inquiries and ensuring they receive the best assistance possible.

Key Responsibilities

• Deliver high-quality support to Polish-speaking players through multiple communication channels, including ticketing systems and live chat.
• Assist players with inquiries related to game mechanics, account management, and technical issues.
• Resolve player concerns efficiently to enhance satisfaction and loyalty.
• Maintain accurate documentation of player interactions and feedback to support continuous improvement.
• Collaborate with game developers and community teams to relay player insights and concerns.
• Stay informed about new game features, updates, and best practices in customer support.

Requirements