Mercier Consultancy MD is searching for an enthusiastic Italian Customer Care Agent to join our dynamic team. This position is fully remote and available across Greece, offering you the chance to work from the comfort of your home. As an essential member of our e-commerce division, you will be responsible for delivering exceptional customer service to our Italian-speaking clients, enhancing their shopping experience with our products.

Key Responsibilities

• Provide high-quality customer support in Italian through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding orders, products, and services, ensuring a smooth and pleasant experience.
• Record and maintain accurate customer interactions and feedback using our CRM system.
• Effectively resolve customer complaints and concerns to ensure satisfaction and loyalty.
• Work closely with other departments to escalate issues and provide timely solutions.
• Keep up-to-date with product knowledge, promotions, and any changes in the e-commerce platform.

Requirements

Mercier Consultancy MD is seeking a proactive German Social Media Content Moderator to join our team in Athens. In this role, you will be responsible for overseeing user-generated content across various social media platforms, ensuring that interactions are respectful and aligned with community standards. This position is crucial in maintaining a positive and engaging online community for our German-speaking users.

Key Responsibilities

• Moderate and review social media content in German to ensure compliance with established community guidelines.
• Engage with users by answering comments and messages in a timely and professional manner.
• Identify and escalate inappropriate content or user behavior to relevant teams.
• Monitor content trends and user interactions to provide valuable insights that enhance moderation practices.
• Collaborate with social media and marketing teams to improve content strategies and community engagement efforts.
• Stay updated on emerging trends in social media and best practices in content moderation.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Customer Service Representatives for an Electronics Company based in Athens. If you are passionate about electronics and technology while delivering exceptional customer service, we invite you to join our dynamic team at MCG! In this role, you will assist German-speaking customers with their inquiries and provide top-notch support for electronic products and services.

Key Responsibilities

• Handle customer inquiries related to electronic products, technical support, and warranty services via phone, email, and chat in German.
• Provide clear and accurate information on product specifications, features, and usability.
• Assist customers with troubleshooting issues and guide them through basic repairs or setup procedures.
• Resolve customer complaints efficiently to ensure satisfaction and a positive experience.
• Document customer interactions accurately within the CRM system.
• Collaborate with the technical support and sales teams to enhance customer experience.
• Stay updated on product developments and industry trends to provide informed assistance.

Requirements

Join the exciting world of TikTok with Mercier Consultancy MD as a Dutch Speaking Content Moderator in Sofia, Bulgaria! This role comes with a paid relocation package, offering you the chance to immerse yourself in a vibrant city while being part of a dynamic and innovative team. As a Content Moderator, you will play a crucial role in shaping the TikTok community by reviewing and moderating Dutch content, ensuring it meets community guidelines and fosters a positive environment for users.

Key Responsibilities

• Moderate and evaluate content created by TikTok users in Dutch, ensuring it fits within our community standards.
• Classify and assess various types of content based on established policies and guidelines.
• Identify and report any inappropriate content or violations to keep the platform safe for everyone.
• Provide insights on trends and user behavior to help elevate moderation strategies.
• Collaborate with fellow team members to enhance and streamline moderation processes.
• Stay up-to-date with the latest community guidelines and policies to ensure the highest quality of moderation.

Requirements

Join DOFs growth as a Project Planner!

With numerous long-term projects secured, DOF is expanding rapidly. We are looking for more colleagues to join our dynamic Project Execution team and contribute to our success.

As a Project Planner, you will have the opportunity to collaborate closely with our experienced Project Managers and talented Engineers. Together, you will be responsible for developing comprehensive and detailed project Work Breakdown Structures and Cost Breakdown Structures. Your creativity and expertise will be essential in creating planning outputs and reports, managing vessel schedules, assisting with resource planning, and keeping project schedules up to date. By ensuring timely completion and maintaining exceptional quality in all assigned tasks, your contribution will play a crucial role in the overall success of our projects.

Requirements

Move to Improve and bring the company forward

An important part of the DOF culture is to learn from the experienced and skilled people we are so fortunate to recruit. If you feel that you can contribute and make us better, we promise you that we are always open to ideas and innovation. After all, it is the culture of innovation that has made DOF one of the most exciting places to work. In DOF you can make a difference in an environment ready to solve problems and implement good ideas quickly. And who knows? Perhaps you will learn something from your new colleagues, as well.

We offer an exciting opportunity to be at very heart of developing efficient and modern finance, HR and business processes functions in a fast changing, dynamic industry - and plenty of opportunity to grow, apply your knowledge, skills and experience in DOF’s core activities.

We currently have an immediate job opportunity for a Lead Structural Design Engineer to join our team.

The Lead Structural Design Engineer's purpose is to equip and lead the Design team to contribute technical expertise and experience across projects and tenders, providing guidance based on calculated results and analysis. 



An important part of the DOF culture is to learn from the experienced and skilled people we are so fortunate to recruit. If you feel that you can contribute and make us better, we promise you that we are always open to ideas and innovation. After all, it is the culture of innovation that has made DOF one of the most exciting places to work. In DOF you can make a difference in an environment ready to solve problems and implement good ideas quickly.

Join us as our new Crew Co-ordinator

As our new Crew Coordinator, you will be a member of our Crewing department in Aberdeen, a dynamic and collaborative team of motivated, positive, and enthusiastic employees. You will work in a global and culturally diverse environment, working with highly experienced captains and seafarers and be amongst the key people they rely on to be able to do their work in challenging conditions offshore. 

Mercier Consultancy MD is proud to offer an exciting opportunity to work remotely across beautiful Greece with two leading companies, Eneco and Proximus. This role is perfect for individuals who are enthusiastic about customer service and eager to represent renowned brands from the comfort of their own home. In your position, you will engage with customers, provide solutions, and deliver exceptional service to enhance their experiences.

Key Responsibilities

• Manage incoming customer inquiries and provide informative assistance regarding Eneco and Proximus services.
• Guide customers through their questions and concerns, ensuring clear and friendly communication.
• Document interactions accurately in the CRM system for follow-up and service improvement.
• Collaborate effectively with team members to provide comprehensive support and address client needs.
• Stay updated on product knowledge, promotions, and policies to provide accurate information.
• Deliver solutions that enhance customer satisfaction and promote brand loyalty.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Nederlandse Klanten Service Agent, based in Greece. This role is ideal for individuals who have a passion for customer service and are fluent in Dutch. You will be responsible for providing outstanding support to our Dutch-speaking clients, ensuring their inquiries and concerns are resolved effectively.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat.
• Address inquiries related to products and services, providing accurate and timely information.
• Resolve issues and complaints with a focus on customer satisfaction, ensuring a positive experience.
• Document customer interactions in the CRM system for tracking and follow-up purposes.
• Collaborate with team members to improve service delivery and customer experience.
• Stay knowledgeable about company policies, promotions, and product offerings to better assist customers.

Requirements

Mercier Consultancy MD is actively seeking a talented Dutch Speaking Sales Specialist to join our dynamic team, offering the chance to work (remotely) from Bulgaria with the added benefit of paid relocation. In this exciting role, you will leverage your language skills and sales expertise to engage with Dutch-speaking clients, understand their needs, and provide tailored solutions that promote our portfolio of services.

Key Responsibilities

• Proactively identify and engage potential clients in the Dutch market through research and outreach.
• Deliver compelling sales presentations and product demonstrations to highlight the benefits of our services.
• Build and maintain strong relationships with clients to foster loyalty and repeat business.
• Utilize CRM tools to track leads, manage the sales process, and document all client interactions.
• Work collaboratively with marketing and product teams to optimize lead generation strategies and contribute to promotional campaigns.
• Achieve or exceed sales targets and KPIs set by the management team.

Requirements