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Spanish Speaking Customer Service for Tech Company in Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Spanish Speaking Customer Service Representatives at a leading Tech Company located in Greece. This role is perfect for enthusiastic individuals who are passionate about technology and dedicated to providing exceptional support to customers. In this position, you will assist clients in navigating tech solutions and services, ensuring a positive experience in Spanish.


Key Responsibilities

  • Respond to customer inquiries regarding technology products, services, and technical support through phone, email, and live chat in Spanish.
  • Assist customers with troubleshooting technical issues and provide guidance on product usage.
  • Educate clients on new features, software updates, and best practices to enhance their experience.
  • Document customer interactions and ensure accurate records in our CRM system.
  • Collaborate with technical teams to resolve complex issues quickly and efficiently.
  • Stay updated on the latest technology trends and product offerings to better serve customers.

Requirements

Job Skills

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French Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a customer service representative, you will assist clients with their IT-related inquiries and support them in navigating technological solutions in French.


Key Responsibilities

  • Address customer inquiries regarding IT products, services, and technical support via phone, email, and chat in French.
  • Assist customers with troubleshooting problems, providing step-by-step guidance and solutions.
  • Educate customers on product features, software functionality, and service plans.
  • Resolve customer complaints and issues efficiently while ensuring a positive experience.
  • Accurately document all customer interactions and maintain comprehensive records in the CRM system.
  • Collaborate with technical support teams to escalate and resolve complex issues.
  • Stay informed about new technologies, products, and industry trends to enhance service quality.

Requirements

Job Skills

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