Mercier Consultancy MD is excited to offer an outstanding opportunity for Portuguese Speaking Customer Service Representatives for a leading FinTech company located in Greece. This role is tailored for individuals who are passionate about financial technology and have a knack for delivering exceptional customer service. As a representative, you will assist customers in resolving their inquiries related to financial products and services while communicating effectively in Portuguese.

Key Responsibilities

• Handle customer inquiries regarding FinTech products, services, and account issues via phone, email, and chat in Portuguese.
• Provide information on product features, account setup, transactions, and security measures.
• Assist customers in troubleshooting issues related to online banking and mobile applications.
• Resolve customer complaints and concerns promptly, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system to maintain detailed records.
• Collaborate with technical and support teams to address complex issues effectively.
• Stay informed about the latest trends in the FinTech industry and the company’s offerings to provide up-to-date assistance to customers.

Requirements

Product Marketing Manager (Stablecoin & Fintech)

Location: Jersey City (Hybrid)

Hybrid | Full-time

Compensation: $150K - $165K

Our client is a high-performance financial technology firm backed by world-class investors, including Paradigm and Dragonfly. The organization is dedicated to transforming the global movement of money by building a next-generation stablecoin infrastructure and a full-service platform that makes issuing, managing, and integrating digital dollars seamless for developers, fintechs, and institutions alike.

The Product Marketing Manager serves as a critical bridge between the product and the global market. This is a strategic, hands-on role that owns the full customer lifecycle. The successful candidate will act as both a strategist and a trusted advisor, shaping how prospects discover the platform, how new customers are onboarded, and how they scale. This role requires a blend of data-driven insight and creative storytelling to turn complex technical features into compelling narratives that drive measurable growth and long-term adoption.

Key Responsibilities

Mercier Consultancy MD is seeking enthusiastic Polish Speaking Customer Service Representatives for a leading Payment Solutions Provider, with an exciting opportunity to work in Greece. This role is perfect for individuals who thrive in a customer-focused environment and are looking to contribute to the dynamic financial technology sector. In this position, you will assist customers in navigating payment solutions and services while providing top-notch support in Polish.

Key Responsibilities

• Handle customer inquiries related to payment processing, account management, and technical issues via phone, email, and chat in Polish.
• Provide clear and accurate information regarding payment solutions, product features, and troubleshooting steps.
• Assist customers with transaction inquiries, disputes, and account-related concerns.
• Resolve customer complaints and technical issues efficiently while ensuring customer satisfaction.
• Document all customer interactions thoroughly in the CRM system for accurate follow-up.
• Collaborate with technical teams to ensure prompt resolution of customer issues.
• Stay informed about industry trends and updates in payment solutions to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives at a leading FinTech company, with the option to work in beautiful Greece. This role is perfect for those who are both passionate about finance technology and dedicated to providing exceptional customer support. As a representative, you will assist German-speaking clients with inquiries regarding financial products and services, ensuring a seamless and supportive experience.

Key Responsibilities

• Address customer inquiries regarding FinTech products and services via phone, email, and live chat in German.
• Provide assistance with account management, transactions, and troubleshooting technical issues.
• Guide customers through usage instructions and features of the FinTech platform.
• Document all interactions accurately in our CRM system for tracking purposes.
• Collaborate with product and technical teams to resolve complex issues and improve customer experiences.
• Stay current with industry trends and product updates to better assist clients.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading FinTech company, with the enchanting option to work in Greece. This role is perfect for individuals who are passionate about financial technology and providing exceptional customer support. In this position, you will assist customers with their inquiries, help navigate financial services, and ensure a seamless experience for clients.

Key Responsibilities

• Respond to customer inquiries related to FinTech products and services via phone, email, and live chat in Portuguese.
• Assist clients with account setup, transactions, and troubleshooting issues efficiently.
• Provide support and information on various financial solutions, helping customers make informed decisions.
• Document all interactions accurately in the CRM system to track customer engagement.
• Collaborate with internal teams, including technical support and sales, to enhance the customer experience.
• Stay updated on industry trends and product offerings to provide effective assistance.

Requirements

Senior AML/KYC Onboarding Manager

Location: Must be based in EST timezone, huge preference for NY Hybrid (office based in Jersey City)

Remote | Full-time

Compensation: $150K - $165K

Our client is a high-growth financial technology firm seeking a highly experienced and detail-oriented Senior AML/KYC Onboarding Manager. This critical role is responsible for leading and managing the institutional customer due diligence and onboarding processes, ensuring the organization maintains the highest standards of compliance with AML, KYC, and broader regulatory requirements.

The ideal candidate brings a sophisticated background in financial crimes compliance and onboarding strategy. This individual will serve as a key leader in enhancing and scaling risk-based onboarding procedures across multiple lines of business, balancing rigorous regulatory adherence with a focus on operational efficiency and a seamless customer experience.

Key Responsibilities

Mercier Consultancy MD is thrilled to present an excellent opportunity for French Speaking Customer Service Representatives with a focus on Payment Solutions. This role is based in beautiful Greece and is perfect for individuals who have a passion for customer service and are interested in the financial technology sector. As a valued member of our team, you will assist clients in navigating their inquiries regarding payment solutions while communicating effectively in French.

Key Responsibilities

• Handle customer inquiries regarding payment solutions, transactions, and related services via phone, email, and chat in French.
• Provide clear and detailed information about product features, pricing, and integration processes.
• Assist customers with troubleshooting issues and resolving concerns related to payment processing.
• Document all interactions accurately in the CRM system for efficient customer follow-up.
• Work collaboratively with technical teams to ensure seamless service delivery and customer satisfaction.
• Stay updated on industry trends and product updates to provide knowledgeable support.
• Promote trust and confidence in our payment solutions by fostering positive customer relationships.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading Digital Wallet Provider, with the chance to work in beautiful Greece. This role is perfect for individuals who are enthusiastic about financial technologies and dedicated to assisting customers in navigating digital payment solutions. You will engage with clients in Polish, ensuring they receive top-notch support for all their inquiries.

Key Responsibilities

• Manage customer inquiries related to digital wallet services, transactions, and account management via phone, email, and chat in Polish.
• Provide detailed information on account features, security measures, and troubleshooting support.
• Assist customers with account setup, fund transfers, and transaction issues.
• Resolve customer complaints and inquiries efficiently, maintaining a high level of satisfaction.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with technical and support teams to ensure efficient resolution of issues.
• Stay informed about product updates and industry trends in financial technology to enhance customer interactions.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Digital Wallet Provider based in Greece. This role is perfect for individuals passionate about technology and finance who wish to provide exceptional customer support in Danish while enjoying the rich culture and beauty of Greece.

Key Responsibilities

• Manage customer inquiries related to digital wallet services including account management, transactions, and technical support via phone, email, and chat in Danish.
• Provide customers with information regarding product features, benefits, and troubleshooting guidance.
• Assist customers in understanding payment processes, security measures, and service features.
• Resolve customer complaints and technical issues promptly while ensuring customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Work closely with product and technical teams to enhance customer service delivery.
• Stay informed about industry trends and competitor offerings to provide valuable insights to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join a dynamic FinTech company based in Greece. This position is perfect for individuals who are passionate about the financial technology sector and are eager to provide exceptional service. As a customer service representative, you will assist clients with their inquiries and support them in navigating financial products and services in Italian.

Key Responsibilities

• Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in Italian.
• Provide clear and accurate information to customers regarding account setups, transactions, and financial services.
• Assist with troubleshooting account-related issues and guide customers through the resolution process.
• Resolve customer complaints and inquiries with professionalism, aiming for high customer satisfaction.
• Document customer interactions and transactions accurately in the CRM system for tracking and follow-up.
• Collaborate with technical departments to address any issues impacting customer experience.
• Stay informed about industry trends and updates to provide valuable insights to customers.

Requirements