Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading FinTech company, with the enchanting option to work in Greece. This role is perfect for individuals who are passionate about financial technology and providing exceptional customer support. In this position, you will assist customers with their inquiries, help navigate financial services, and ensure a seamless experience for clients.

Key Responsibilities

• Respond to customer inquiries related to FinTech products and services via phone, email, and live chat in Portuguese.
• Assist clients with account setup, transactions, and troubleshooting issues efficiently.
• Provide support and information on various financial solutions, helping customers make informed decisions.
• Document all interactions accurately in the CRM system to track customer engagement.
• Collaborate with internal teams, including technical support and sales, to enhance the customer experience.
• Stay updated on industry trends and product offerings to provide effective assistance.

Requirements

Senior AML/KYC Onboarding Manager

Location: Must be based in EST timezone, huge preference for NY Hybrid (office based in Jersey City)

Remote | Full-time

Compensation: $150K - $165K

Our client is a high-growth financial technology firm seeking a highly experienced and detail-oriented Senior AML/KYC Onboarding Manager. This critical role is responsible for leading and managing the institutional customer due diligence and onboarding processes, ensuring the organization maintains the highest standards of compliance with AML, KYC, and broader regulatory requirements.

The ideal candidate brings a sophisticated background in financial crimes compliance and onboarding strategy. This individual will serve as a key leader in enhancing and scaling risk-based onboarding procedures across multiple lines of business, balancing rigorous regulatory adherence with a focus on operational efficiency and a seamless customer experience.

Key Responsibilities

Mercier Consultancy MD is thrilled to present an excellent opportunity for French Speaking Customer Service Representatives with a focus on Payment Solutions. This role is based in beautiful Greece and is perfect for individuals who have a passion for customer service and are interested in the financial technology sector. As a valued member of our team, you will assist clients in navigating their inquiries regarding payment solutions while communicating effectively in French.

Key Responsibilities

• Handle customer inquiries regarding payment solutions, transactions, and related services via phone, email, and chat in French.
• Provide clear and detailed information about product features, pricing, and integration processes.
• Assist customers with troubleshooting issues and resolving concerns related to payment processing.
• Document all interactions accurately in the CRM system for efficient customer follow-up.
• Work collaboratively with technical teams to ensure seamless service delivery and customer satisfaction.
• Stay updated on industry trends and product updates to provide knowledgeable support.
• Promote trust and confidence in our payment solutions by fostering positive customer relationships.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading Digital Wallet Provider, with the chance to work in beautiful Greece. This role is perfect for individuals who are enthusiastic about financial technologies and dedicated to assisting customers in navigating digital payment solutions. You will engage with clients in Polish, ensuring they receive top-notch support for all their inquiries.

Key Responsibilities

• Manage customer inquiries related to digital wallet services, transactions, and account management via phone, email, and chat in Polish.
• Provide detailed information on account features, security measures, and troubleshooting support.
• Assist customers with account setup, fund transfers, and transaction issues.
• Resolve customer complaints and inquiries efficiently, maintaining a high level of satisfaction.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with technical and support teams to ensure efficient resolution of issues.
• Stay informed about product updates and industry trends in financial technology to enhance customer interactions.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Digital Wallet Provider based in Greece. This role is perfect for individuals passionate about technology and finance who wish to provide exceptional customer support in Danish while enjoying the rich culture and beauty of Greece.

Key Responsibilities

• Manage customer inquiries related to digital wallet services including account management, transactions, and technical support via phone, email, and chat in Danish.
• Provide customers with information regarding product features, benefits, and troubleshooting guidance.
• Assist customers in understanding payment processes, security measures, and service features.
• Resolve customer complaints and technical issues promptly while ensuring customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Work closely with product and technical teams to enhance customer service delivery.
• Stay informed about industry trends and competitor offerings to provide valuable insights to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join a dynamic FinTech company based in Greece. This position is perfect for individuals who are passionate about the financial technology sector and are eager to provide exceptional service. As a customer service representative, you will assist clients with their inquiries and support them in navigating financial products and services in Italian.

Key Responsibilities

• Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in Italian.
• Provide clear and accurate information to customers regarding account setups, transactions, and financial services.
• Assist with troubleshooting account-related issues and guide customers through the resolution process.
• Resolve customer complaints and inquiries with professionalism, aiming for high customer satisfaction.
• Document customer interactions and transactions accurately in the CRM system for tracking and follow-up.
• Collaborate with technical departments to address any issues impacting customer experience.
• Stay informed about industry trends and updates to provide valuable insights to customers.

Requirements

Mercier Consultancy MD is thrilled to present a unique opportunity for Dutch Speaking Customer Service Representatives at a leading FinTech company, offering the flexibility of remote work from Greece. This role is perfect for individuals passionate about financial technology and customer care. As part of our dedicated team, you will assist customers in navigating their inquiries and ensuring a seamless experience in Dutch.

Key Responsibilities

• Manage customer inquiries related to financial products and services via phone, email, and chat in Dutch.
• Provide clear and accurate information on account management, transactions, and platform features.
• Help customers troubleshoot issues and guide them through the use of financial technology tools.
• Resolve complaints and inquiries effectively, ensuring high levels of customer satisfaction.
• Accurately document all customer interactions in the CRM system for efficient follow-up.
• Collaborate with technical and financial teams to enhance service offerings and resolve customer issues.
• Stay informed about the latest developments in FinTech and regulatory changes to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a prominent FinTech company based in Greece. This role is perfect for individuals who have a strong interest in financial technology and are dedicated to providing exceptional customer support. You will assist customers in navigating our innovative financial products and services, ensuring a seamless experience in German.

Key Responsibilities

• Respond to customer inquiries related to FinTech solutions, account management, and service features through phone, email, and live chat in German.
• Educate customers on financial services, application processes, and compliance requirements.
• Assist customers with technical support and troubleshooting issues related to our platforms.
• Document customer interactions accurately in our CRM system and follow up on outstanding queries.
• Collaborate with technical and financial teams to ensure timely resolution of queries and complaints.
• Stay up-to-date with FinTech trends and product developments to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German.

Key Responsibilities

• Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German.
• Provide assistance with troubleshooting issues related to digital payments and account access.
• Educate customers about features, security measures, and benefits of using the digital wallet.
• Document all customer interactions accurately in the CRM system for tracking and reporting.
• Collaborate with technical teams to address complex issues and ensure prompt resolutions.
• Stay updated on industry trends, new features, and regulatory changes affecting digital payments.

Requirements

Full Stack Engineer

Location: New York (Office)

Onsite | Full-time

Compensation: Competitive

Our client is a high-performance technology development firm responsible for building and operating the foundational infrastructure behind the world’s most active digital asset launchpads. The systems managed by this organization are defined by ultra-low latency, high throughput, and constant high-concurrency load. This is a mission-critical environment where technical precision is paramount, and the impact of every deployment is immediate.

The organization is seeking an exceptional Full Stack Engineer to join an elite team of builders. This role offers the opportunity to work on production systems operating at massive scale, providing hands-on responsibility and a rapid feedback loop. The team is composed of high-caliber engineers who value clarity of thought, code quality, and execution speed. This position is ideal for an early-career engineer who is intellectually rigorous, possesses high agency, and is eager to solve ambiguous, technically challenging problems from first principles.

Key Responsibilities