German Speaking Customer Service for Finance Company in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an opportunity for German Speaking Customer Service Representatives at a leading Finance Company in Greece. This role is perfect for individuals who are passionate about finance and are dedicated to providing outstanding customer support. You will be responsible for assisting clients with their financial inquiries and ensuring they receive high-quality service in German.
Key Responsibilities
- Manage customer inquiries related to financial services, products, and account details via phone, email, and chat in German.
- Provide clear and accurate information about financial products, including loans, investments, and savings accounts.
- Assist customers with account management, transaction inquiries, and troubleshooting issues.
- Resolve customer complaints efficiently while maintaining a customer-centric approach.
- Document all customer interactions accurately in the CRM system for record keeping.
- Collaborate with internal teams to enhance service delivery and resolve issues promptly.
- Stay updated on financial regulations, policies, and product offerings to ensure accurate support.
Requirements