Mercier Consultancy MD is excited to offer an outstanding opportunity for Czech Speaking Customer Service Representatives in the Aviation industry. This role is designed for individuals who are passionate about travel and customer service excellence. You will be responsible for assisting customers with their inquiries related to aviation services while communicating effectively in Czech.

Key Responsibilities

• Manage customer inquiries regarding flight bookings, cancellations, and travel information via phone, email, and chat in Czech.
• Provide accurate information about flight schedules, baggage policies, and additional services.
• Assist customers with the booking process, changes, and special requests.
• Resolve customer issues and complaints promptly and courteously, ensuring high levels of satisfaction.
• Document all interactions accurately in the CRM system for effective tracking and reporting.
• Collaborate with operational teams to ensure seamless customer experiences and timely updates.
• Stay informed about industry trends and company services to provide valuable assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Czech Speaking Customer Service Representatives in the automotive industry. This role is ideal for individuals who are passionate about automobiles and dedicated to providing outstanding customer support. As a representative, you will engage with customers in Czech, assisting them with their inquiries related to automotive products and services.

Key Responsibilities

• Manage customer inquiries about automotive products, services, and specifications via phone, email, and chat in Czech.
• Provide detailed information on vehicle options, pricing, and financing solutions.
• Assist customers with scheduling maintenance appointments and service-related inquiries.
• Resolve customer concerns and complaints effectively, ensuring high levels of satisfaction.
• Accurately document all customer interactions in the CRM system for future reference.
• Collaborate with various internal departments to enhance service delivery and address customer needs promptly.
• Stay updated on the latest automotive trends and company offerings to offer relevant advice to customers.

Requirements

Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, desires to cover the following position:

IT Business Analyst

The role

Our IT Business Analyst is an integral part of a cross-functional, fast-evolving team that bridges the gap between technology and business needs. Your daily life involves engaging with users, developers, and external IT partners to gather, evaluate, and translate business requirements into precise, actionable plans. When a new IT project is initiated, you're the first to dive into understanding the needs behind it—identifying stakeholders, capturing the requirements and ensuring that every technical aspect aligns with the business goals. You guide the process from concept to delivery, making sure that what gets built is not only functional but truly fits the users' needs. You are responsible for designing the solution, supervising the implementation, perfoming testing activities, creating user manuals and providing training and support to the key users. Also, as a SAP practitioner, the role will participate in complex ERP implementation projects within the operations area, ensuring the delivery of high-quality results as part of the organization’s SAP rollout plan. This is a full-time on-site role as an IT Business Analyst at Alumil located in Thessaloniki.

We are looking for an experienced Sales Director to lead our commercial strategy, accelerate growth, and strengthen partnerships. This role is central to driving revenue, building market presence, and ensuring exceptional performance across all sales functions.

You will lead a high-performing team, shape strategic direction, and collaborate across departments to deliver outstanding business results.

The Sales Director role exists to drive organizational growth and profitability by leading strategic account management, expanding partnerships, and ensuring exceptional commercial performance. Without this role, the business would face missed revenue opportunities, weaker market presence, underdeveloped partner relations, and reduced competitiveness in a rapidly evolving commercial landscape.

Why Join Us?

At Excelya, we are committed to excellence in healthcare, and we invite you to be part of our dedicated team where your expertise can make a significant impact.

As a young, ambitious health company with over 900 talented professionals, we strive to be Europe's leading mid-size CRO, delivering the best employee experience. Our integrated service model enables you to engage in diverse projects, working alongside industry experts to enhance scientific knowledge and improve the patient journey.

About the Job

We are seeking a Senior Medical Writer to produce medical writing deliverables (both regulatory and medical communication documents).

Main Activities:

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

As a Key Account Manager (KAM), you will own and grow relationships with some of our most strategic clients in the life sciences sector. You’ll act as a trusted advisor, ensuring client satisfaction, driving revenue growth, and shaping long-term partnerships that matter.

Main Responsibilities

• Manage 1 to 4 Top-10 client accounts, ensuring strategic alignment and business growth.
• Serve as the primary point of contact for key stakeholders, building trust and delivering value.
• Develop and execute annual account plans, including governance, risk management, and growth strategies.
• Identify and capture cross-sell and upsell opportunities across Excelya’s full service portfolio.
• Lead business reviews with clients and maintain a 360° view of the account.
• Oversee contract negotiations, renewals, and master agreements.
• Collaborate with internal teams (Operations, Business Managers, Marketing, Finance) to ensure seamless delivery.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

As an Account Manager, you will be responsible for the retention, satisfaction, and growth of a portfolio of 5 to 10 strategic accounts among our Top-20 clients. Acting as the primary point of contact, you will ensure a 360° view of each account, strengthen relationships with senior stakeholders, and identify opportunities to expand our collaboration.

Main Responsibilities

Mercier Consultancy MD is thrilled to announce a unique opportunity for a Spanish Speaking Customer Service Agent based in Greece, with fully paid relocation. This position is perfect for individuals who are passionate about customer service and looking to explore a vibrant new culture while supporting a leading company in the region. As a customer service representative, you will assist Spanish-speaking clients, ensuring they receive top-notch service and support.

Responsibilities

• Engage with Spanish-speaking customers through phone, email, and chat to address inquiries related to products and services.
• Provide detailed information about services, assist with order issues, and ensure overall customer satisfaction.
• Resolve customer complaints effectively and professionally, escalating issues as necessary.
• Document customer interactions accurately in the CRM system for quality assurance and follow-up.
• Collaborate with other team members to ensure an integrated approach to customer service and continuous improvement.
• Stay informed about product updates, promotions, and market trends that may impact customer experience.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for a Spanish Speaking Customer Service Agent to work remotely from Greece with paid relocation. This role is designed for individuals who are passionate about providing outstanding customer support and wish to join a vibrant team in a stunning location. You will be responsible for assisting our Spanish-speaking clients and ensuring they have an exceptional experience with our products and services.

Responsibilities

• Provide support to Spanish-speaking customers via phone, email, and chat, addressing inquiries and providing information about products/services.
• Resolve customer complaints, ensuring a high level of service and satisfaction.
• Document customer interactions accurately in the CRM system to facilitate quality assurance and follow-up.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on product knowledge and company policies to assist customers effectively.
• Participate in training and development sessions to continually improve your skills and knowledge.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a strong commitment to customer service and an interest in transportation solutions, this role is tailored for you. You will play a vital role in assisting customers with their transportation needs while providing exceptional service in Polish.

Key Responsibilities

• Handle customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in Polish.
• Provide customers with information on shipping options, expected delivery times, and service regulations.
• Assist with the booking process, including changes and cancellations of services.
• Resolve issues or complaints promptly to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide real-time information and support to customers.
• Stay informed about transportation trends and service updates to better assist customers.

Requirements