Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Support Agent to join our team for a renowned credit card company. This position is based in Greece, offering a fantastic opportunity for individuals eager to provide quality customer support in the financial services sector. As an Italian Speaking Support Agent, you will assist Italian-speaking customers with inquiries related to their credit card accounts, ensuring they receive the best possible service.

Key Responsibilities

• Provide exemplary customer service to Italian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding account details, transactions, and credit card features.
• Effectively resolve customer complaints and issues to maintain high satisfaction rates.
• Document all customer interactions and issues within our CRM system for tracking and follow-up.
• Collaborate with other departments to ensure a seamless experience for clients and address more complex inquiries.
• Stay updated on company policies, services, and industry trends to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce an excellent opportunity for an Italian Speaking Customer Service Agent to work in Greece with fully paid relocation. In this dynamic role, you will play a pivotal role in delivering outstanding customer service to our Italian-speaking clients, ensuring they receive the best support and guidance regarding our products and services.

Responsibilities

• Provide exceptional customer support to Italian-speaking clients via various channels including phone, email, and chat.
• Assist customers with their inquiries regarding products, services, and account management.
• Handle and resolve customer complaints promptly and efficiently, striving for high levels of customer satisfaction.
• Keep accurate records of customer interactions and update our CRM system as necessary.
• Collaborate with team members to continuously improve the customer experience and service efficiency.
• Stay informed about product offerings, promotional campaigns, and industry trends to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join our team in Greece, working for a cutting-edge online bank. This role is ideal for individuals who possess a passion for customer service and have an interest in the banking sector. As a Customer Agent, you will provide vital support to our Italian-speaking clients, addressing their banking inquiries and guiding them through our internet banking services.

Key Responsibilities

• Provide outstanding customer support in Italian via phone, email, and chat.
• Assist customers with inquiries about online banking products and services.
• Resolve customer issues efficiently, ensuring an exceptional banking experience.
• Document customer interactions and track all inquiries in our CRM system.
• Work alongside other departments to improve service delivery and customer satisfaction.
• Stay abreast of online banking trends, product updates, and regulatory requirements.

Requirements

Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Customer Agent to join our team in Greece, working with a leading automotive company. This role offers a fantastic opportunity for individuals who are passionate about the automotive industry and have a knack for delivering excellent customer service. As a Customer Agent, you will assist Italian-speaking customers, providing them with the support and information they need regarding our automotive products and services.

Key Responsibilities

• Provide outstanding customer support in Italian across various channels, including phone, email, and live chat.
• Assist customers with inquiries related to automotive products, services, and technical information.
• Document and track customer interactions accurately in our CRM system.
• Resolve customer issues and complaints effectively, ensuring high levels of customer satisfaction.
• Collaborate with other teams to improve service processes and communication.
• Stay updated on automotive industry trends, product knowledge, and company updates to serve customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opportunity for an Italian Speaking Customer Advisor for a leading Telecom Company, located in Greece! This is an excellent chance to work in a vibrant environment while providing exceptional service to Italian-speaking customers. If you have a knack for communication and a passion for telecom services, we would love to have you on our team!

Key Responsibilities

• Deliver outstanding customer support to Italian-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to telecom services, billing, troubleshooting, and account management.
• Address customer complaints and resolve issues in a timely manner to ensure a positive experience.
• Document customer interactions accurately in our CRM system to maintain detailed records.
• Collaborate with other departments to ensure smooth operations and enhance customer satisfaction.
• Stay informed about the latest telecom products and services to provide knowledgeable support.

Requirements

Mercier Consultancy MD is thrilled to offer the position of French-Speaking Telecom Customer Service Agent, with the exciting opportunity to work in Greece! This role is ideal for individuals who are passionate about the telecom industry and excel in providing exceptional customer service. You will be the point of contact for our French-speaking customers, helping them navigate their telecom inquiries and ensuring a delightful experience.

Key Responsibilities

• Assist French-speaking customers through various channels (phone, email, and chat) with inquiries related to telecom products and services.
• Provide technical support, billing assistance, and address service-related issues professionally.
• Resolve customer complaints efficiently, aiming for a high level of customer satisfaction.
• Accurately document all customer interactions in our CRM system for continuity and quality assurance.
• Collaborate closely with technical teams to troubleshoot complex issues and provide timely resolutions.
• Stay updated on new telecom products, features, and industry trends to ensure informed support to customers.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the position of Digital Sales Specialist with Spanish, featuring fully paid relocation to the stunning landscapes of Greece. We are searching for passionate and skilled sales professionals who are fluent in Spanish and have a strong background in digital sales. This position presents a fantastic opportunity to grow your career while immersing yourself in the vibrant culture and beauty of Greece.

Key Responsibilities

• Engage potential clients in the Spanish-speaking market through various digital platforms, aiming to build and maintain strong B2B relationships.
• Identify and assess client needs to provide tailored digital sales solutions that highlight the advantages of our offerings.
• Manage the full sales cycle from prospecting to closing, ensuring high levels of customer satisfaction throughout the process.
• Collaborate with marketing teams to develop and execute effective strategies for lead generation and conversion.
• Stay updated on industry trends and competitor activities to uncover new sales opportunities.
• Collect and analyze feedback from clients to inform improvements in our digital products and services.
• Work towards achieving and exceeding sales targets while contributing positively to the team environment.

Requirements

Join Our Team!

Are you fluent in French and looking for an exciting opportunity to further your career? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic French-speaking Customer Representative to join our team focused on search engine support.

This role allows you to work in the beautiful surroundings of Greece, providing you with a unique chance to experience a vibrant culture while making a positive impact in customer service.

Your Role:

• Deliver exceptional customer support to French-speaking clients using our search engine, ensuring inquiries are handled efficiently and professionally.
• Communicate effectively through various channels, including phone, email, and chat.
• Become familiar with our systems to provide accurate and timely assistance to customers.
• Collaborate with your team members to ensure a seamless resolution process for customer issues.

Requirements

We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics and drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment—to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

As part of the OB Streem family, you will be contributing to maintain a legacy of excellence while being empowered to innovate, collaborate, and make a meaningful impact every day. If you share our vision of transforming logistics into an experience of trust and reliability, we invite you to embark on this exciting journey with us.

We are actively seeking an Credit Control Professional to join our offices in Elefsina.

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: