Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is delighted to present an opportunity for French Speaking Customer Service Representatives for a Premium Appliance Company based in Greece. This role is perfect for individuals who are passionate about high-quality home appliances and are dedicated to providing exceptional customer service. As a member of our customer service team, you will assist clients in navigating their inquiries and ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries regarding premium appliances, services, and support via phone, email, and live chat in French.
• Provide detailed information about product features, warranties, and service options.
• Assist customers with product selection, order processing, and tracking shipments.
• Resolve any client issues, complaints, or technical questions swiftly and efficiently.
• Document all customer interactions accurately in the CRM system for follow-up and tracking.
• Collaborate with technical support and sales teams to ensure comprehensive service delivery.
• Stay informed about the latest product developments and trends in the premium appliance market.

Requirements

Join Our Team!

Are you a fluent Dutch speaker seeking an exciting (remote) opportunity in Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Dutch Speaking Customer Representative.

This remote position allows you to work from the comfort of your home while enjoying the picturesque beauty of Greece.

Your Role:

• Provide exceptional support to Dutch-speaking clients, ensuring their inquiries are resolved promptly and professionally.
• Communicate effectively through various channels including phone, email, and chat.
• Familiarize yourself with our client systems to deliver high-quality service.
• Collaborate with team members to ensure quick resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a focus on customer satisfaction.
• Ability to learn and adapt to new technologies suitable for remote work.
• Self-motivated, proactive, and able to excel in a fast-paced environment.
• Willingness to work (remotely) while residing in Greece.

Benefits

Join Our Team!

Are you fluent in Dutch and looking for a rewarding (remote) work opportunity in Greece? At Mercier Consultancy MD, we are excited to invite applications for the role of Dutch Speaking Customer Representative to join our team from the beautiful location of Greece.

This position allows you to enjoy the flexibility of remote work while being part of a vibrant team dedicated to providing top-notch customer service.

Your Role:

• Deliver exceptional customer support to Dutch-speaking clients, handling inquiries with professionalism and a friendly approach.
• Communicate effectively across multiple channels including phone, email, and chat.
• Familiarize yourself with our client systems to provide high-quality assistance.
• Work collaboratively with team members to ensure prompt resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong communication skills with a focus on customer satisfaction.
• Ability to adapt to new technologies and tools needed for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• A team player who enjoys working collaboratively in a dynamic setting.

Benefits

Join Our Team!

Are you fluent in Dutch and looking for an exciting (remote) opportunity? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Dutch Speaking Customer Representative to join our team.

This role allows you to work remotely while enjoying the beautiful lifestyle of Greece!

Your Role:

• Provide outstanding customer support to Dutch-speaking clients, addressing their inquiries with professionalism and efficiency.
• Communicate effectively through various channels, including phone, email, and chat.
• Become proficient in our systems to deliver high-quality service to our customers.
• Collaborate with team members to ensure swift resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills, with a focus on customer satisfaction.
• Eagerness to learn new tools and technologies suitable for a remote role.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Ability to work effectively in a remote setting while being a team player!

Benefits

Join a multicultural Team as a Danish speaking Customer Service Agent – with a free relocation to Greece!

Are you a fluent Danish speaker with a passion for helping others and a desire to work in an international environment? We're looking for Customer Service Agents to join our growing team in Greece, representing one of the world’s most well-known and respected brands!

What You'll Be Doing:

-Communicating with customers via phone, chat, and email to resolve issues and provide support

-Tracking and following up on cases to ensure timely and efficient resolution

-Maintaining high levels of customer satisfaction while upholding the values of a major global brand

-Building professional relationships with customers and partners, showing empathy and understanding

-Working towards achieving both client-defined and internal performance targets

This role includes full, paid relocation package including flights, travel costs and accommodation.

Take the next step in your career and experience life in beautiful Greece while working in a friendly, multicultural environment!

Apply today and start your journey in Greece!

Requirements

-Fluency in Danish (spoken and written)

-Strong communication skills in English

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading FinTech company, with the enchanting option to work in Greece. This role is perfect for individuals who are passionate about financial technology and providing exceptional customer support. In this position, you will assist customers with their inquiries, help navigate financial services, and ensure a seamless experience for clients.

Key Responsibilities

• Respond to customer inquiries related to FinTech products and services via phone, email, and live chat in Portuguese.
• Assist clients with account setup, transactions, and troubleshooting issues efficiently.
• Provide support and information on various financial solutions, helping customers make informed decisions.
• Document all interactions accurately in the CRM system to track customer engagement.
• Collaborate with internal teams, including technical support and sales, to enhance the customer experience.
• Stay updated on industry trends and product offerings to provide effective assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Customer Service Representative at Pluxee, working remotely from anywhere in Greece. This role is tailored for individuals who are passionate about delivering exceptional customer service and wish to contribute to a dynamic team. As a customer service representative, you will assist clients with inquiries, product information, and support, ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries related to Pluxee services and products via phone, email, and chat.
• Provide precise information and assistance regarding customer accounts, transaction processing, and troubleshooting.
• Handle customer complaints empathetically and work towards effective resolutions.
• Document customer interactions accurately within the CRM system.
• Collaborate with team members to enhance customer satisfaction and service efficiency.
• Stay updated on Pluxee’s offerings and promotions to better inform customers.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Danish Speaking Customer Service Agent to work with Booking.com, one of the world’s leading travel and accommodation platforms. This role allows you to immerse yourself in the dynamic travel industry while living and working in beautiful Greece.

Responsibilities

• Provide exceptional customer support to Danish-speaking clients through various channels including phone, email, and chat.
• Assist customers with bookings, inquiries, and issues related to their travel accommodations.
• Resolve complaints and ensure customer satisfaction through effective communication and problem-solving.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Stay informed about Booking.com services, promotions, and policies to offer knowledgeable support.
• Collaborate closely with team members to enhance the overall customer experience and service quality.

Requirements

Join Our Team!

Are you fluent in Swedish and seeking an exciting opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Swedish Speaking Customer Representative.

This role allows you to experience the beauty of Greece while providing exceptional customer service from the comfort of your home.

Your Role:

• Provide outstanding support to Swedish-speaking clients, addressing their inquiries with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Become adept with our client systems to deliver high-quality service efficiently.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Swedish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Eager to learn and adapt to new technologies suitable for remote work.
• Self-motivated, proactive, and effective in a fast-paced environment.
• Ability to work (remotely) while being flexible in your schedule.

Benefits