Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to bring forth an exceptional opportunity for a German Speaking Customer Service Agent to join Booking.com, with the convenience of working remotely from Greece. In this vital role, you will provide outstanding service to German-speaking customers, ensuring they have an exceptional experience while booking their travel accommodations.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, travel information, and services offered by Booking.com.
• Resolve customer issues and complaints in a timely manner, maintaining high standards of customer satisfaction.
• Provide detailed information about accommodations, booking processes, and policies while showcasing professionalism.
• Document customer interactions accurately in the CRM system to facilitate seamless communication and follow-up.
• Collaborate with team members to deliver consistent and quality service to all customers.
• Keep abreast of updates to services, promotions, and travel industry trends to offer informed assistance.

Requirements

Mercier Consultancy is seeking an experienced and dynamic Area Sales Manager specializing in the Marine and/or Offshore sectors. This role is critical in driving business growth and expanding our market presence in these industries. As the Area Sales Manager, you will be responsible for developing and executing sales strategies that align with our corporate objectives while building strong relationships with key clients.

Key Responsibilities

• Identify and develop new business opportunities within the Marine and Offshore sectors.
• Build and maintain strong relationships with existing and potential clients to ensure repeat business and customer satisfaction.
• Conduct market analysis to understand industry trends and competitor activities, and adjust sales strategies accordingly.
• Create and implement sales plans to achieve targeted revenue and profitability goals.
• Collaborate closely with cross-functional teams, including marketing and engineering, to ensure aligned objectives.
• Prepare and present sales forecasts, reports, and proposals to management and stakeholders.
• Represent the company at industry events, conferences, and trade shows to enhance market presence.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Polish Speaking Customer Care Advisor to join our dynamic team in Greece. This position offers full relocation support for the right candidate, allowing you to immerse yourself in a vibrant culture while providing top-tier customer service to our Polish-speaking clients.

Key Responsibilities

• Provide outstanding customer support in Polish through multiple channels, including phone, email, and live chat.
• Assist customers by addressing inquiries related to products, services, and account issues with promptness and accuracy.
• Document and track customer interactions diligently in our CRM system.
• Resolve customer complaints efficiently and effectively, ensuring a satisfactory outcome.
• Work closely with your team to maintain high service standards and share best practices.
• Stay informed about product offerings and company policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Advisors! This role not only allows you to work in the beautiful country of Greece but also comes with fully paid relocation assistance. Join our team and become part of a diverse community dedicated to providing top-notch customer service.

Key Responsibilities

• Deliver exceptional support to Italian-speaking customers through various channels including phone, email, and live chat.
• Resolve inquiries and issues with a focus on customer satisfaction and retention.
• Maintain documentation of customer interactions and provide feedback to improve service and processes.
• Engage with customers to understand their needs and offer appropriate solutions.
• Collaborate with internal teams to ensure a seamless customer experience.
• Participate in training programs to stay updated on product knowledge and best practices.

Requirements

Join Mercier Consultancy MD as a German Customer Consultant specializing in the automotive industry, with the opportunity to work in Greece, including relocation support! In this pivotal role, you will assist our German-speaking customers with inquiries related to automotive products and services. If you are passionate about both customer service and the automotive sector, we invite you to take the next step in your career with us!

Key Responsibilities

• Deliver high-quality customer support to German-speaking clients via phone, email, and live chat.
• Address inquiries regarding automotive products, services, and technical assistance.
• Efficiently resolve customer issues and ensure they receive timely solutions.
• Document all customer interactions and feedback to enhance product knowledge and service quality.
• Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction.
• Stay current on automotive trends and product updates to provide informed customer assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Customer Support Specialist to join our team in Greece, with fully paid relocation! This role is perfect for individuals who are fluent in Dutch and are dedicated to providing exceptional customer service. You will be instrumental in assisting our Dutch-speaking clients, ensuring they have a seamless experience with our products and services.

Key Responsibilities

• Provide high-quality customer support to Dutch-speaking clients through various communication channels such as phone, email, and chat.
• Assist customers with inquiries, providing solutions and troubleshooting as needed.
• Document all customer interactions and maintain detailed records for follow-up.
• Collaborate with internal teams to escalate and resolve complex issues effectively.
• Stay up-to-date with product knowledge and company policies to offer accurate assistance.
• Participate in training and development programs to enhance customer service skills.

Requirements