Italian Speaking Support Agent For Credit Card Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Support Agent to join our team for a renowned credit card company. This position is based in Greece, offering a fantastic opportunity for individuals eager to provide quality customer support in the financial services sector. As an Italian Speaking Support Agent, you will assist Italian-speaking customers with inquiries related to their credit card accounts, ensuring they receive the best possible service.
Key Responsibilities
- Provide exemplary customer service to Italian-speaking clients via phone, email, and live chat.
- Assist customers with inquiries regarding account details, transactions, and credit card features.
- Effectively resolve customer complaints and issues to maintain high satisfaction rates.
- Document all customer interactions and issues within our CRM system for tracking and follow-up.
- Collaborate with other departments to ensure a seamless experience for clients and address more complex inquiries.
- Stay updated on company policies, services, and industry trends to provide accurate information to customers.
Requirements