Mercier Consultancy MD is excited to offer an opportunity for a Dutch Speaking Customer Support Representative with the flexibility of working remotely from Bulgaria. This role comes with the significant perk of paid relocation, making it an excellent choice for individuals looking to start a new chapter in a dynamic environment while providing exceptional service to our valued clients.

Key Responsibilities

• Deliver outstanding customer support to Dutch-speaking clients via phone, email, and chat.
• Assist customers with their inquiries about products, services, and company policies, ensuring timely responses.
• Effectively resolve customer issues and complaints to maintain high levels of satisfaction.
• Document customer interactions and feedback accurately in our CRM system.
• Work collaboratively with other departments to provide effective solutions and improve the customer experience.
• Stay updated on product knowledge and industry trends to offer the best possible support.

Requirements

Join Mercier Consultancy MD as a Dutch Soft Sales Care representative, where you will have the exciting opportunity to work remotely from Bulgaria with paid relocation! We're looking for enthusiastic individuals who possess a knack for customer service and can effectively engage clients through soft sales techniques. You will play a crucial role in enriching the customer journey while promoting our innovative solutions.

Key Responsibilities

• Manage inbound calls and queries from Dutch-speaking customers, delivering outstanding support and information.
• Employ a soft sales methodology to understand customer needs and suggest appropriate products or services.
• Establish and nurture long-lasting relationships with customers to ensure satisfaction and loyalty.
• Accurately document customer interactions and maintain updated records in our CRM system.
• Work collaboratively with colleagues to refine sales approaches and enhance overall customer experience.
• Engage in ongoing training sessions to further develop your sales skills and product familiarity.

Requirements

Mercier Consultancy MD is thrilled to offer a remarkable opportunity for a Dutch Soft Sales Care position, working remotely in beautiful Bulgaria with paid relocation! This role is ideal for individuals who are skilled communicators and passionate about providing exceptional customer service while achieving sales goals. As part of our team, you will help clients through a consultative sales approach, enhancing their experience with our services.

Key Responsibilities

• Handle inbound calls and inquiries from Dutch-speaking clients, providing them with support and information about our offerings.
• Utilize a soft sales approach to identify client needs and recommend appropriate solutions.
• Build and maintain strong customer relationships to foster loyalty and satisfaction.
• Document interactions and maintain accurate records of customer conversations in the CRM system.
• Collaborate with team members to improve sales strategies and enhance the customer experience.
• Participate in ongoing training and development to refine your sales skills and product knowledge.

Requirements

Imagine starting your day with sunshine, turquoise sea views, and a short walk to work past palm trees and cozy cafés. That’s everyday life in Malta – one of Europe’s sunniest islands and a favorite destination for expats. With over 300 days of sunshine, an international community, and a buzzing social life, Malta is the perfect place to kickstart your career abroad while actually enjoying life outside of work.

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Join our client’s Nordic Clothing Brand Customer Experts team in Crete, Greece!

How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does year-long sunshine – along with flavorful Greek cuisine – sound like an option you’d like to explore?

If you are fluent in Danish and possess an unparalleled passion for self-expression through fashion, grab the opportunity and come work with our client’s Danish Online Fashion Brand support team.

What you will do:

• Be the primary point of contact for customer requests, representing Europe’s most fashionable tech company
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Handle inquiries about product orders, payments and deliveries, as well as complaints – always in a professional and timely manner
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

Requirements

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions. 

Robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. 

Key Accountabilities

Product Strategy & Roadmap

• Define and own the product vision, strategy, and roadmap.
• Identify market opportunities and drive product-market fit.
• Set product success metrics and monitor performance.

Product Delivery

Staff Data Scientist

Location: San Francisco, CA (100% On-site)

Compensation: $200,000 - $300,000 (Base Salary) + Equity

We are a high-growth, well-funded AI company building the most advanced conversational AI agents for the enterprise, serving customers like Duolingo, Notion, and Rippling. We are seeking a Staff Data Scientist to bring deep technical rigor, advanced statistical methods, and analytical frameworks to our product and business strategy. This role requires a blend of strong analytical expertise, product acumen, and the ability to influence strategic decision-making at the highest levels.

As a Staff Data Scientist, you will be the primary driver of data-driven decision-making and the experimentation culture across the entire company. Your work will directly inform product strategy and company performance.

In this role, you will:

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Front Office Technical Advisor, with the exciting opportunity of paid relocation to Sofia. This role is ideal for individuals who are passionate about customer service and possess a knack for technical problem-solving. As a Front Office Technical Advisor, you will serve as the primary point of contact for our Dutch-speaking clients, helping them navigate various technical challenges and providing comprehensive support.

Key Responsibilities

• Deliver outstanding technical assistance to Dutch-speaking customers through various communication channels including phone, email, and chat.
• Identify and resolve technical issues promptly, ensuring customer satisfaction at every interaction.
• Effectively document customer interactions and resolutions within our CRM system, maintaining accurate records.
• Collaborate with team members and escalate complex issues to the appropriate departments.
• Stay updated on product knowledge and technical advancements to provide knowledgeable support.
• Build rapport and foster long-term relationships with clients through excellent service and follow-up.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to the vibrant city of Sofia, Bulgaria. In this role, you will be instrumental in providing exceptional support to our Dutch-speaking clients, addressing their inquiries, and ensuring a positive customer experience. If you're looking for a fresh start in a new location while helping customers, this is the perfect opportunity for you!

Key Responsibilities

• Provide outstanding customer support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
• Respond promptly and accurately to customer inquiries regarding products, services, and company policies.
• Effectively resolve customer issues and complaints to enhance satisfaction and loyalty.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with different departments to address complex customer needs and offer effective solutions.
• Keep up to date with the company's products, services, and industry trends to ensure informed support.

Requirements

Mercier Consultancy MD is seeking a talented Slovak Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with fully paid relocation for the right candidate! In this exciting role, you will engage with clients to understand their unique challenges and deliver customized solutions that drive business success. If you're passionate about technology and customer service, we want to hear from you!

Key Responsibilities

• Engage with clients through in-depth discussions to gather their requirements and understand their business goals.
• Develop and present tailored solutions that effectively address client challenges and add value.
• Act as a trusted advisor, providing insightful recommendations to enhance client satisfaction.
• Collaborate with internal teams to ensure smooth implementation and ongoing support of solutions.
• Conduct training sessions to empower clients in maximizing the use of our products and services.
• Stay informed about industry trends and emerging technologies to provide relevant guidance during consultations.

Requirements