Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Irish Speaking Professionals in the vibrant city of Sofia, Bulgaria. This position includes a fully paid relocation package, making it easier for you to embark on a new adventure while advancing your career. We seek enthusiastic individuals committed to providing exceptional customer service.

Key Responsibilities

• Provide top-notch customer support in Irish, responding to inquiries and resolving issues effectively.
• Handle and resolve customer complaints with care, ensuring a satisfactory experience.
• Maintain accurate records of customer interactions in our CRM system for seamless support.
• Collaborate with team members to foster a supportive and engaging work environment.
• Stay knowledgeable about our products and services to provide accurate assistance to customers.
• Engage in ongoing training sessions to improve skills and enhance product knowledge.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for an Irish Speaking Customer Service Agent based in Sofia, Bulgaria, with a fully paid relocation package! This role allows you to be part of a dynamic team while providing exceptional support to our Irish-speaking clientele.

Responsibilities

• Assist Irish-speaking customers through various communication channels, including phone, email, and chat, addressing inquiries and providing product information.
• Troubleshoot issues and resolve customer complaints with a strong focus on delivering prompt and effective solutions.
• Document customer interactions accurately in the CRM system to ensure consistency and quality service.
• Collaborate with team members to enhance the overall customer experience and share insights for continuous improvement.
• Stay updated on company products and services to provide knowledgeable support to clients.
• Represent the company's brand values and commitment to customer satisfaction in every interaction.

Requirements

Join Mercier Consultancy MD in an exciting new role as a Polish Speaking Support Representative for Riot Games, with fully paid relocation to Bulgaria! In this position, you will be the voice of support for Polish-speaking gamers, providing assistance and guidance related to their favorite games. This is a fantastic opportunity to merge your passion for gaming with a rewarding career, all while enjoying the vibrant culture and scenery of Bulgaria.

Key Responsibilities

• Assist Polish-speaking users with game-related inquiries via email, chat, and phone.
• Provide troubleshooting support and guide users on account management, billing issues, and gameplay queries.
• Engage with the gaming community to foster a positive and enjoyable experience for all players.
• Document all user feedback and interaction details to share insights with the development and support teams.
• Contribute to knowledge base articles and FAQs to enhance user self-service options.
• Keep abreast of game updates and changes to effectively support players and offer relevant advice.

Requirements

Mercier Consultancy MD is excited to present an incredible opportunity for Irish Speaking Professionals in Sofia, Bulgaria. This role comes with a fully paid relocation package, enabling you to kickstart an exciting new chapter in your career while exploring a beautiful city. We are seeking motivated individuals who are passionate about delivering exceptional customer service.

Key Responsibilities

• Provide exemplary customer support in Irish, addressing inquiries and resolving issues efficiently.
• Handle customer complaints with professionalism and care to ensure satisfaction.
• Document customer interactions accurately in our CRM system for seamless follow-ups.
• Collaborate with team members to create a positive and productive work atmosphere.
• Stay informed about our products and services to assist customers effectively.
• Participate in continuous training and development opportunities to enhance your skills.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Irish Speaking Professionals to join our dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an ideal chance to explore a new country while furthering your career. We are seeking enthusiastic individuals who are ready to provide outstanding customer service and embrace a new adventure.

Key Responsibilities

• Provide top-notch customer assistance in Irish, ensuring all queries are addressed promptly and effectively.
• Resolve customer complaints and issues through effective communication and problem-solving skills.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with fellow team members to enhance service delivery and customer satisfaction.
• Stay up-to-date with product knowledge and updates to support customers efficiently.
• Engage in training opportunities to continuously improve skills and service techniques.

Requirements

Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.

Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities:

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate 
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols 
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
• Collaborate with team members to share best practices and contribute to the knowledge base 
• Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need:

Mercier Consultancy MD is proud to offer a rewarding opportunity for Polish Speaking Customer Service Representatives in the Banking industry. This position is ideal for individuals who have a strong interest in financial services and a commitment to providing excellent customer support. As a representative, you will assist clients in navigating their banking inquiries and ensure a seamless experience in Polish.

Key Responsibilities

• Manage customer inquiries related to banking services, accounts, loans, and transactions via phone, email, and chat in Polish.
• Provide detailed information on banking products, policies, and procedures to customers.
• Assist customers with account management, including opening and closing accounts, as well as handling any issues they may face.
• Resolve customer complaints and queries promptly to ensure satisfaction and retention.
• Carefully document all customer interactions and maintain up-to-date records in the CRM system.
• Collaborate with internal teams to enhance service delivery and customer experience.
• Stay informed on banking regulations, policies, and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who are passionate about air travel and dedicated to delivering exceptional customer service. As a part of our customer service team, you will assist clients and passengers with their inquiries, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to flight bookings, schedules, and airline services via phone, email, and live chat in French.
• Provide detailed information about flight options, baggage policies, and travel regulations.
• Assist customers with reservation changes, cancellations, and inquiries regarding special requests.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with airline and operational teams to provide real-time updates to customers.
• Stay informed about airline industry trends and service updates to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are enthusiastic about social media and enjoy engaging with users to provide support and assistance. As a customer service representative, you will help users navigate their inquiries, enhance their experiences, and resolve any issues related to our social media platforms.

Key Responsibilities

• Respond to user inquiries related to social media features, account management, and general platform usage via phone, email, and chat in Spanish.
• Provide guidance on best practices for content creation and community engagement.
• Assist users in troubleshooting issues with their accounts and reporting concerns.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with the social media and technical teams to ensure timely resolutions.
• Stay informed about updates and changes to social media policies and features to inform users effectively.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the retail industry. This is a fantastic chance for individuals who are enthusiastic about providing exceptional service and are fluent in German. In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring they have a seamless and enjoyable shopping experience.

Key Responsibilities

• Respond promptly to customer inquiries about products, orders, and services via phone, email, and live chat in German.
• Provide information regarding product availability, pricing, promotions, and store policies.
• Assist customers with their orders, returns, and exchanges while ensuring compliance with company policies.
• Maintain a positive and professional attitude while engaging with customers.
• Document customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with team members to enhance service offerings and improve customer experience.
• Stay updated on product knowledge and retail trends to better assist customers.

Requirements