Data Scientist - Consumer Product Optimization

Location: New York City, London (Office)

Compensation: $250K - $300K

We are seeking an experienced, versatile Data Scientist to join our team, which is focused on a fast-paced consumer-facing product within the fintech or equivalent industry. This is a high-autonomy role where you will have the freedom to identify opportunities, design and implement solutions, and measure their impact across our entire product suite.

We value generalists who possess breadth across the data science field and thrive on end-to-end ownership. You will collaborate with cross-functional teams while driving projects independently from conception to completion.

The Data Scientist will be responsible for leveraging data to drive product decisions, optimize user experiences, and uncover strategic opportunities for growth.

DeFi Analyst - Risk Management & Market Safety

Location: Preference for NYC but can be USA or Europe based

Compensation: $120K - $150K

Join a company building technology that makes decentralized markets safer and more accessible. Our advanced risk management systems, oracles, and AI models secure billions in value and are trusted by leading protocols like Aave, GMX, dYdX, Venus, and Jupiter.

Reporting directly to the Lending Lead, we are looking for a talented DeFi Analyst to join our team and help shape the future of decentralized finance by delivering crucial insights and strategic recommendations to our customers.

The DeFi Analyst will leverage our simulation platform and quantitative methodologies to analyze complex datasets, model protocol risks, and provide actionable insights that directly impact market safety and capital efficiency.

Senior Full Stack Engineer - Decentralized Finance Security

Location: Remote USA - NYC preferred - (NOT PST) and Europe, but must have a 5+ hour overlap with EST timezone for this role

Remote | Full-time

Compensation: $144K - $164K

Our client provides the first automated, on-chain economic security system designed to enable crypto protocols to optimize risk management and capital efficiency while safeguarding user funds. By analyzing protocol mechanics and scenario implications through world-class custom EVM simulations, the platform provides actionable insights trusted by leading decentralized finance (DeFi) protocols to secure billions of dollars in assets.

The organization is seeking a proactive and results-driven Senior Full Stack Engineer to join the Oracle Team. Reporting directly to the Oracle Team Lead, the successful candidate will play a critical role in building data-driven dashboards and infrastructure to support risk analysis. This role requires close collaboration with research and protocol teams to deliver high-quality frontend and backend components that power essential security insights across multiple blockchains.

Key Responsibilities

Mercier Consultancy is thrilled to announce an exciting opportunity for Dutch-speaking customer service representatives to work in beautiful Greece! If you are enthusiastic about helping customers and providing excellent support, this position is perfect for you. As a Dutch customer service agent, you will assist clients with their inquiries, resolve issues, and ensure a positive customer experience. This role not only offers the chance to work in a vibrant environment but also allows you to immerse yourself in the rich culture of Greece. Join our team and embark on this exciting adventure!

Key Responsibilities

• Manage incoming customer inquiries and provide accurate information in Dutch.
• Assist customers with product-related questions and troubleshooting.
• Resolve customer complaints efficiently and effectively.
• Maintain a positive customer experience by ensuring timely follow-ups.
• Document all customer interactions in the system accurately.
• Collaborate with team members to enhance the overall customer service process.

Requirements

Mercier Consultancy MD is seeking a talented Swedish Customer Support Consultant to join our vibrant team in Athens, working with a leading telecommunications company. In this role, you will provide dedicated support to our Swedish-speaking customers, helping them navigate their telecommunications needs and enhancing their overall experience.

Key Responsibilities

• Deliver outstanding customer support to Swedish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to telecommunications services, billing, and account issues.
• Handle complaints and technical problems with professionalism and efficiency.
• Document customer interactions accurately for quality assurance and feedback purposes.
• Collaborate with technical teams to address and resolve complex customer issues.
• Stay informed about the latest telecom products and services to provide knowledgeable support.

Requirements

Mercier Consultancy MD is excited to offer a remote opportunity for a Swedish Customer Advisor, allowing you to work from anywhere in Greece! This role is perfect for individuals who are passionate about customer service and want to provide support to our Swedish-speaking clients from the comfort of their homes. Join our diverse team and help us deliver outstanding service!

Key Responsibilities

• Deliver exceptional customer support to Swedish-speaking clients via phone, email, and chat communications.
• Assist customers with inquiries related to products and services, ensuring their needs are met.
• Troubleshoot and resolve issues efficiently, maintaining high levels of customer satisfaction.
• Document customer interactions accurately in our CRM system to ensure proper follow-up and record-keeping.
• Collaborate with internal teams to share customer feedback and improve overall service quality.
• Stay informed about company products and market trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a Spanish Customer Advisor specializing in High-End Home Appliances, with the flexibility to work remotely from Greece. If you are passionate about luxury home products and delivering exceptional customer service, we invite you to join our team!

Key Responsibilities

• Provide outstanding customer support to Spanish-speaking clients regarding luxury home appliances via phone, email, and chat.
• Assist customers with inquiries about products, order placements, warranties, and service requests.
• Troubleshoot and resolve any issues to ensure a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with product and service teams to address customer feedback and improve offerings.
• Stay informed about the latest high-end appliance trends and features to provide informed assistance.

Requirements

Mercier Consultancy MD is looking for a dedicated Polish Customer Care Advisor to join our team in a fully remote position based in Greece. In this role, you will serve as a vital point of contact for our Polish-speaking customers, ensuring they receive the support they need with professionalism and efficiency.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and chat in Polish.
• Assist customers with inquiries regarding products, services, and account management.
• Maintain accurate records of customer interactions, ensuring follow-up and resolution of issues.
• Effectively handle customer complaints, providing appropriate solutions or escalating as necessary.
• Work collaboratively with team members to ensure a seamless customer experience.
• Stay updated on product knowledge and company policies to serve customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Norwegian Customer Support Advisor specializing in Delivery Services, with the opportunity to work in Greece! In this role, you will be a key player in our customer support team, providing top-notch service to our Norwegian-speaking clients as they navigate our delivery options. If you're looking to combine your passion for customer service with an exciting role in a vibrant location, this is the perfect opportunity for you!

Key Responsibilities

• Deliver excellent customer support to Norwegian-speaking clients through phone, email, and chat.
• Assist customers with inquiries regarding delivery services, including order statuses, tracking, and delivery options.
• Effectively manage and resolve customer complaints to ensure high satisfaction rates.
• Maintain accurate records of customer interactions in our CRM system for future reference.
• Work closely with logistics and warehouse teams to address customer issues and streamline processes.
• Keep updated on company services, policies, and industry trends to provide informed support.

Requirements

Become a vital part of Mercier Consultancy MD as an Italian Speaking Parcel Recovery Specialist! This remote position offers you the flexibility to work from anywhere in Greece while playing a crucial role in assisting our Italian-speaking customers in recovering parcels efficiently. If you are passionate about logistics and customer service, this opportunity is perfect for you!

Your Role

As an Italian Speaking Parcel Recovery Specialist, you'll be responsible for managing inquiries related to parcel recovery operations. Your excellent communication skills and problem-solving abilities will help you navigate customer concerns and provide effective solutions.

Key Responsibilities

• Engage with Italian customers to assist with parcel recovery inquiries via phone, email, and chat.
• Provide guidance on recovery procedures and documentation requirements.
• Troubleshoot issues related to lost or damaged parcels and offer effective solutions.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate closely with logistics and support teams to ensure timely parcel recovery.
• Stay updated on company policies and parcel recovery procedures to provide accurate information to customers.

Requirements