German Speaking Customer Service for Digital Wallet Provider - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German.
Key Responsibilities
- Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German.
- Provide assistance with troubleshooting issues related to digital payments and account access.
- Educate customers about features, security measures, and benefits of using the digital wallet.
- Document all customer interactions accurately in the CRM system for tracking and reporting.
- Collaborate with technical teams to address complex issues and ensure prompt resolutions.
- Stay updated on industry trends, new features, and regulatory changes affecting digital payments.
Requirements