German Speaking Customer Service for FinTech Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a prominent FinTech company based in Greece. This role is perfect for individuals who have a strong interest in financial technology and are dedicated to providing exceptional customer support. You will assist customers in navigating our innovative financial products and services, ensuring a seamless experience in German.
Key Responsibilities
- Respond to customer inquiries related to FinTech solutions, account management, and service features through phone, email, and live chat in German.
- Educate customers on financial services, application processes, and compliance requirements.
- Assist customers with technical support and troubleshooting issues related to our platforms.
- Document customer interactions accurately in our CRM system and follow up on outstanding queries.
- Collaborate with technical and financial teams to ensure timely resolution of queries and complaints.
- Stay up-to-date with FinTech trends and product developments to provide informed guidance to clients.
Requirements