Mercier Consultancy MD is pleased to present an exciting opportunity for a Dutch Speaking Customer Service Agent to work with JTI, one of the leading companies in the global tobacco industry. This role allows you to work in Greece while providing exceptional customer support to Dutch-speaking clients.

Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat with questions related to JTI products and services.
• Provide detailed product information and support, helping customers navigate their inquiries and concerns.
• Handle customer complaints professionally, aiming to resolve issues promptly and satisfactorily.
• Accurately document customer interactions in the CRM system for quality assurance.
• Collaborate with team members and departments to enhance the customer experience and maintain high service standards.
• Stay updated on product knowledge and company policies to effectively address customer needs.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Customer Service Agent with Imperial, an industry leader. This role offers the unique opportunity to work in the beautiful environment of Greece. As a customer service agent, you will play a vital role in assisting Dutch-speaking clients and ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities

• Provide exceptional support to Dutch-speaking customers via phone, email, and chat regarding inquiries about products and services.
• Offer detailed product information, assist with account management, and help customers troubleshoot any issues.
• Resolve customer complaints and concerns professionally, aiming for a high level of customer satisfaction.
• Log and track customer interactions accurately in the CRM system.
• Collaborate with internal teams to provide the best solutions for customer issues and enhance customer experience.
• Remain updated on product lines, promotions, and company policies to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Customer Service Agent for Canon, one of the world's leading imaging solutions providers. This role presents a unique opportunity to work in Greece, where you will support Dutch-speaking customers, providing them with exceptional service and assistance with their Canon products.

Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat, addressing inquiries related to Canon products and services.
• Provide detailed information on product features, usage, and troubleshooting assistance.
• Resolve customer complaints and issues professionally, ensuring a high level of satisfaction.
• Document all customer interactions clearly and accurately in the CRM system for future reference.
• Collaborate with internal teams to ensure customer concerns are addressed and resolved.
• Stay updated on new products, promotions, and industry trends to offer informed support to clients.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Booking.com, with the chance to work in the beautiful setting of Greece. In this role, you will provide outstanding customer support to Dutch-speaking clients, assisting them with their travel bookings and inquiries while ensuring a seamless experience.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to travel bookings, accommodations, and other services offered by Booking.com.
• Provide detailed information about properties, pricing, and availability, while helping customers make informed decisions.
• Resolve issues and complaints with a focus on delivering excellent customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system for tracking inquiries and feedback.
• Work closely with team members to ensure a collaborative approach to customer service and problem resolution.
• Stay updated on industry trends and Booking.com promotions to offer relevant assistance to customers.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Avis, one of the leading global car rental services. This role is based in beautiful Greece, where you'll provide exceptional service to Dutch-speaking customers, ensuring they have a seamless and pleasant experience with Avis.

Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat with inquiries related to car rentals and services offered by Avis.
• Provide information on rental processes, vehicle options, and pricing to help customers make informed decisions.
• Handle and resolve any customer complaints or issues efficiently and professionally.
• Record all customer interactions in the CRM system, ensuring accurate documentation and follow-up.
• Collaborate with team members to improve service quality and customer satisfaction.
• Stay updated on Avis products, promotions, and procedures to provide accurate and helpful information.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Agent to work with Ahold, one of the leading retail companies. This position not only allows you to provide exceptional service to Dutch-speaking customers but also lets you experience the beautiful lifestyle in Greece. Join us in delivering outstanding support to our valued clients!

Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat, addressing inquiries related to products and services offered by Ahold.
• Provide comprehensive product information, assist with order placements, and guide customers through any issues.
• Resolve customer complaints and concerns professionally and efficiently to enhance customer satisfaction.
• Maintain detailed records of customer interactions in our CRM system for quality tracking and follow-up.
• Collaborate with team members to improve service processes and enhance the overall customer experience.
• Stay informed about promotions, product offerings, and company policies to provide up-to-date assistance to clients.

Requirements

Tiger Analytics is an advanced analytics consulting firm recognized for our deep expertise in Data Science, Machine Learning, and AI. Our partnerships with Fortune 100 companies enable us to tackle complex business challenges and drive value through innovative analytical solutions. We are currently looking for a Sr. Consultant/Manager to join our team and contribute to transformative projects.

The ideal candidate will leverage their strong understanding of banking risk and compliance to develop and validate predictive models and frameworks for strategic decision-making.

Responsibilities-

1. Work in a consulting engagements focused on leveraging Data Science/Advanced Analytics to solve complex business problems in banking risk and compliance.

2. Data Analysis: Utilize advanced analytical techniques to identify trends, analyze data and provide insights into potential performance impacts.

3. Cross-functional Collaboration: Engage with internal stakeholders, including risk management, financial planning, and credit policy teams to ensure the effective implementation of forecasting models.

4. Reporting and Presentation: Prepare and present detailed reports to senior leadership, highlighting model performance, findings, and actionable insights.

Requirements

Tiger Analytics is looking for an experienced Project Manager/Scrum Master to join our fast-growing advanced analytics consulting firm. Our employees bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate business value from data. Our business value and leadership have been recognised by various market research firms, including Forrester and Gartner. We are looking for top-notch talent as we continue to build the world's best global analytics consulting team.

Key Responsibilities

• The resource would be managing multiple projects across data science and IT initiatives.
• Acts as project manager - monitoring the program from initiation through delivery, including planning and directing schedules. Gathers input from the project team and develops a plan independently for projects of moderate to significant scope, which may include novel products or services.
• Uses established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team. Gathers feedback from the team to revise and complete the plan as needed.
• Oversees the work of the project team (indirectly supervises), involving members from a wide range of disciplines.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via chats and emails
• Troubleshoot and resolve technical issues, including Wi-Fi, router, internet, and Bluetooth connectivity problems
• Guide customers in using apps and connecting them to devices
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role: