Reporting to the Credit Supervisor, the Credit Controller will be responsible for general administration and the processing of credit checks and calling customers to discuss their outstanding debts or failed payments.

Duties & Responsibilities

• Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts and customers who have cancelled the direct debit instructions.
• Dealing with application forms.
• Contacting customer regarding the Exposure on the fuel cards and expired credit limits.
• Dealing with additional card orders, card limits and change of details.
• Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
• Dealing with customer queries in a professional, courteous and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records.
• Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email and phone.
• Liaise with the Credit & Collections Supervisor regarding sending letter before actions and payment plans.
• Any other duties as may be reasonably required.

Requirements

Education & Experience

Motia is seeking a dynamic and results-driven Remote Senior Sales Executive to join our high-performing sales team. In this role, you will be responsible for driving revenue growth by acquiring new customers and maintaining strong relationships with existing clients. You will utilise advanced sales techniques and our portfolio of Fuel Cards (Shell, BP, Esso, Texaco, Allstar, and more) and fleet products to effectively guide prospects throughout the sales process.

Key Responsibilities:

• Develop a comprehensive understanding of our product offerings and industry landscape.
• Plan and prioritize sales activities to optimize outreach and customer engagement.
• Conduct targeted business-to-business cold calls to identify and nurture leads.
• Manage customer accounts to maximize fuel volumes and meet their needs.
• Drive new business opportunities and successfully close deals via phone interactions.
• Provide exceptional service to enhance customer satisfaction and promote business growth.
• Respond to inquiries promptly and follow up using appropriate methods.
• Utilize our CRM system to track sales progress and maintain a robust pipeline.
• Stay informed on industry trends to identify new growth opportunities.
• Perform any additional tasks as required to support team objectives.

Requirements

Mercier Consultancy MD is proud to announce an opportunity for a Portuguese Speaking Customer Service Agent for the leading Swiss bank located in Athens. In this pivotal role, you will be the first point of contact for Portuguese-speaking clients, providing them with top-notch customer service and support related to their banking needs.

Responsibilities

• Engage with Portuguese-speaking customers via phone, email, and chat, answering inquiries related to banking products and services.
• Provide detailed information on account management, financial products, and assist with transaction-related queries.
• Resolve customer complaints and issues efficiently while ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Collaborate with various departments to ensure a seamless banking experience for customers.
• Stay updated on banking regulations, new products, and offers to provide informed responses to clients.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives at the First European Tech Bank. This prestigious position is perfect for those who are passionate about technology and finance and who wish to contribute to the innovative banking experience of our clients. In this role, you will provide outstanding service and support to ensure our customers have the best banking experiences.

Key Responsibilities

• Respond to customer inquiries regarding banking services, account management, and tech solutions via phone, email, and chat in Dutch.
• Assist customers with account setup, transactions, and troubleshooting technical issues.
• Educate clients about the bank's digital products and features.
• Document customer interactions accurately and maintain comprehensive records.
• Follow up on open inquiries to ensure timely resolutions and customer satisfaction.
• Collaborate with banking and tech teams to enhance service delivery and respond to customer feedback.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives for a prominent German Fintech Banking Company. This role is ideal for enthusiastic individuals who wish to thrive in the dynamic fintech sector and are passionate about providing exceptional service to clients. As a customer service representative, you will assist users with their banking inquiries, account management, and financial products, ensuring a smooth and supportive experience.

Key Responsibilities

• Manage customer inquiries related to banking products, transactions, and account issues via phone, email, and chat in Dutch.
• Provide detailed information about financial services, investment options, and account features.
• Assist customers with online banking functionalities and troubleshoot technical issues.
• Document customer interactions accurately and follow up on inquiries as needed.
• Collaborate with internal teams to resolve customer issues efficiently and effectively.
• Stay informed about bank policies, changes, and new fintech solutions to assist customers better.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Spanish Speaking Customer Service Representatives at a Berlin-based Digital Bank and Fintech. This role is perfect for individuals who are passionate about the intersection of technology and finance and are eager to provide exceptional customer support. As a customer service representative, you will assist clients in navigating their banking needs and digital financial solutions, all while communicating effectively in Spanish.

Key Responsibilities

• Manage customer inquiries regarding banking services, account management, and fintech solutions via phone, email, and chat in Spanish.
• Provide clear and accurate information on service offerings, account features, and transactional processes.
• Assist customers with technical issues related to digital banking platforms.
• Resolve customer complaints efficiently and ensure high levels of satisfaction.
• Document customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with other departments to enhance the customer experience and streamline services.
• Stay up-to-date with the latest banking products, services, and regulatory requirements.

Requirements

Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Service Agent for the leading Swiss bank, based in Athens. This role is an excellent opportunity for individuals passionate about finance and customer service. As a Customer Service Agent, you will be responsible for providing exceptional support to our Dutch-speaking clients, ensuring that their banking inquiries are handled with professionalism and care.

Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat with inquiries related to banking products and services.
• Provide information on account management, transaction details, and financial products offered by the bank.
• Resolve customer complaints efficiently and effectively, ensuring customer satisfaction.
• Document customer interactions accurately in the CRM system for continuous improvement and quality assurance.
• Work closely with team members to enhance service delivery and improve customer experiences.
• Stay abreast of banking regulations, policies, and product offerings to provide accurate assistance.

Requirements

Our client is seeking to appoint a Project Controls Director who shall assume duties from the Operational Director to provide oversight on the one of their key projects. This includes, but is not limited to:

Alumil is seeking a dynamic and highly skilled Head of Accounting and Finance to lead our financial operations and accounting functions of our subsidiary. This role is critical in providing quantitative and accurate information on cash flows, financial position and performance, liquidity and solvency of the company's business.

Head of Accounting and Finance

About us
At ALUMIL we are building excellence every day.
Alumil has more than 30 years of experience in the production of architectural aluminium systems and 3.000 employees. We are one of the most advanced companies globally owning state-of-the art production lines in our 12 factories in Europe. Alumil, is a family-owned business that also embraces all of its employees like family. Our culture’s primary focus is on integrity, team spirit, initiative, loyalty and “meraki” (spirited work).

The role:

As Head of Accounting and Finance, you will be responsible for providing quantitative and accurate information on cash flows, financial position and performance, liquidity and solvency of the company's business. You will be located at our premises at Skopje, North Macedonia. Your daily routine includes:

As our Website Optimisation Manager, you'll be the engine behind our site's growth. Reporting to the Head of Marketing, you will own the strategy and execution for both SEO and CRO. Your mission is to boost traffic, turn visitors into customers, and continuously improve our user experience, particularly our online application journeys.

What You'll Do

• Own the Strategy: Take full ownership of our SEO and CRO strategies from concept to execution
• Boost Performance: Optimise everything from website architecture and content to user journeys and application forms
• Test and Learn: Run an ongoing A/B and MVT testing program to drive improvements, documenting all findings to build a knowledge bank
• Manage Key Relationships: Oversee our SEO and digital agency partners and collaborate with other marketing teams to maximise paid traffic results
• Measure and Report: Regularly report on key website performance metrics
• Lead the Team: Manage and mentor a Marketing Executive, helping them grow and succeed

Requirements

What You'll Bring