Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology, and who enjoy helping others achieve their learning goals. In this role, you will assist students and educators by providing support in Estonian, ensuring a seamless learning experience.

Key Responsibilities

• Manage customer inquiries related to educational products, services, and e-learning platforms via phone, email, and chat in Estonian.
• Provide information on course offerings, enrollment procedures, and learning resources.
• Assist users with technical issues, account management, and troubleshooting within the e-learning systems.
• Resolve customer complaints and inquiries efficiently, striving for high customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with instructional and technical teams to enhance the customer service experience.
• Stay informed about industry trends and updates to offer informed support to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Estonian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are eager to support customers in navigating their financial needs and providing comprehensive banking solutions. As a representative, you will play a pivotal role in ensuring customer satisfaction while communicating in Estonian.

Key Responsibilities

• Handle customer inquiries regarding banking products and services via phone, email, and chat in Estonian.
• Assist customers with account management, transactions, and general banking operations.
• Provide information on loans, credit cards, and investment options.
• Resolve customer complaints in a professional and timely manner.
• Document interactions accurately in the customer relationship management (CRM) system.
• Collaborate with other departments to enhance customer service and address complex issues.
• Stay up-to-date on banking regulations and product offerings to provide accurate information.

Requirements

Do you want the challenge — and the reward — of building your own book of business?

At Keycafe, we’re looking for an Account Executive who thrives on creating new opportunities, closing deals, and owning an entire territory or industry segment. This isn’t account management or order processing — it’s a chance to be entrepreneurial inside a growing SaaS/IoT company and essentially build a business of your own.

What You’ll Do

• Own a market — you will be focused on the German market, and you’ll be responsible for growing our top segments as if it were your own business.
• Run high-impact demos that clearly show prospects how our SmartBox product solves their operational challenges.
• Drive the full sales cycle: prospecting, outreach, demos, negotiation, and close.
• Experiment and adapt — try new outreach methods, refine your pitch, and find creative ways to break through.
• Collaborate across teams to ensure smooth handoffs and long-term customer success.

Why Join Keycafe

Mercier Consultancy MD is excited to announce a new opening for Serbian Speaking Customer Service Representatives in the telecommunications industry. This is a fantastic opportunity for individuals who are passionate about customer service and possess a strong understanding of telecommunications products and services. In this role, you will provide vital support to customers, answering inquiries and resolving issues while communicating effectively in Serbian.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, plans, and technical support through phone, email, and chat in Serbian.
• Provide clear information regarding service activations, billing inquiries, and troubleshooting steps.
• Assist with account management tasks, including the setup of new services and changes to existing plans.
• Resolve customer issues efficiently, ensuring high levels of satisfaction.
• Document customer interactions accurately in our customer relationship management (CRM) system.
• Collaborate with technical support teams to facilitate service resolutions and improvements.
• Continuously update yourself on product knowledge and industry trends to enhance customer assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their features. As a customer service representative, you will assist clients in Serbian, ensuring they receive the support they need to fully engage with their social media experiences.

Key Responsibilities

• Provide exceptional customer support by addressing inquiries related to account management, features, and troubleshooting of social media services via phone, email, and chat in Serbian.
• Assist users with onboarding processes, privacy settings, and content moderation issues.
• Resolve customer complaints and concerns in a timely and efficient manner.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to address user issues and enhance the customer experience.
• Stay informed about the latest trends in social media and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Renewable Energy industry. This position is ideal for individuals who are passionate about sustainability and eager to provide exceptional customer support. In this role, you will assist customers in understanding renewable energy solutions and help them navigate their inquiries while delivering outstanding service in Serbian.

Key Responsibilities

• Manage customer inquiries related to renewable energy products, services, and initiatives via phone, email, and live chat in Serbian.
• Educate customers about the benefits of renewable energy, energy efficiency programs, and available options.
• Assist customers with account management, service inquiries, and troubleshooting.
• Document all customer interactions accurately in our CRM system to ensure compliance and follow-up.
• Collaborate with technical and support teams to resolve issues and enhance the customer experience.
• Stay up to date on industry trends and product offerings to provide relevant and accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and have a knack for providing outstanding customer support. As a member of our team, you will assist clients in navigating their media entertainment options while delivering exceptional service in Serbian.

Key Responsibilities

• Respond to customer inquiries regarding media services, including subscriptions, programming, and troubleshooting via phone, email, and chat in Serbian.
• Assist clients with account management, including subscription changes and inquiries about billing.
• Provide updates on new releases, features, and promotions within the entertainment sector.
• Resolve customer complaints efficiently and strive to ensure a positive experience.
• Accurately document customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to improve service delivery and address customer concerns.
• Stay informed about industry trends and company offerings to provide current and relevant information to customers.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Serbian Speaking Customer Service Representatives in the finance industry! This position is perfect for individuals who are passionate about helping others and have a keen interest in finance. As part of our team, you will engage with clients to provide them with the support and information they need regarding financial services, products, and inquiries, all while communicating effectively in Serbian.

Key Responsibilities

• Manage customer inquiries related to financial products, services, and account management via phone, email, and chat in Serbian.
• Provide accurate information regarding loans, investment options, and regulatory requirements.
• Assist customers in resolving issues related to their accounts or transactions.
• Document customer interactions and ensure that records are maintained accurately in our CRM system.
• Collaborate with financial advisors and operational teams to enhance service delivery and customer satisfaction.
• Stay updated on financial trends and company offerings to provide relevant information to clients.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Serbian Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are detail-oriented and have a passion for providing outstanding customer service in a financial setting. As a customer service representative, you will assist clients in navigating banking products and services, ensuring a smooth and positive experience in Serbian.

Key Responsibilities

• Handle customer inquiries related to banking services, account management, and financial products via phone, email, and live chat in Serbian.
• Provide information about account balances, transaction details, and services, ensuring clarity and understanding.
• Assist customers with account openings, loan applications, and troubleshooting issues.
• Resolve customer complaints and concerns promptly and professionally.
• Document customer interactions accurately in the CRM system, adhering to compliance and regulatory standards.
• Collaborate with internal departments to ensure customers receive comprehensive support.
• Stay informed about new banking products, services, and industry regulations to provide accurate guidance.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Norwegian Speaking Customer Service Representatives in the telecommunications industry. This role is designed for individuals who are passionate about technology and dedicated to providing outstanding customer support. In this position, you will engage with clients in Norwegian, assisting them with their telecommunications inquiries and ensuring they receive top-notch service.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting, via phone, email, and chat in Norwegian.
• Assist customers with account management, billing inquiries, and service modifications.
• Provide accurate information regarding product features, promotions, and service coverage.
• Resolve customer complaints and technical issues swiftly to ensure satisfaction.
• Document all customer interactions thoroughly in the CRM system for follow-up and reporting.
• Collaborate with internal departments to improve service delivery and customer experience.
• Stay informed about new products, services, and industry developments to provide relevant assistance.

Requirements