Polish Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who have a strong background in customer service and a keen interest in financial services. In this position, you will assist customers with their banking inquiries, ensuring they receive exceptional service in Polish.
Key Responsibilities
- Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Polish.
- Provide detailed information on account options, loan processes, and financial services available.
- Assist customers with online banking, transactions, and troubleshooting any issues encountered.
- Resolve customer complaints and concerns promptly with a focus on satisfaction.
- Document all customer interactions accurately in the CRM system.
- Collaborate with other banking teams to ensure customer requests and concerns are addressed effectively.
- Stay informed about banking policies and financial regulations to provide accurate information to customers.
Requirements