loan processes

Spanish Speaking Customer Service for Finance Company - Remote in Greece

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opportunity for Spanish Speaking Customer Service Representatives for a prominent Finance Company. This remote position is perfect for individuals based in Greece who are passionate about financial services and dedicated to providing exceptional customer support. In this role, you will assist clients in Spanish, addressing their inquiries and ensuring a smooth customer experience.


Key Responsibilities

  • Manage customer inquiries related to financial products and services via phone, email, and chat in Spanish.
  • Provide information on account management, loan processes, investment options, and financial advice.
  • Assist customers with account setups, troubleshooting issues, and service-related queries.
  • Document all customer interactions accurately in the CRM system for record-keeping purposes.
  • Collaborate with financial advisors and other departments to effectively resolve customer issues.
  • Stay updated on financial industry trends and company offerings to provide accurate information.

Requirements

Job Skills

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Polish Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who have a strong background in customer service and a keen interest in financial services. In this position, you will assist customers with their banking inquiries, ensuring they receive exceptional service in Polish.


Key Responsibilities

  • Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Polish.
  • Provide detailed information on account options, loan processes, and financial services available.
  • Assist customers with online banking, transactions, and troubleshooting any issues encountered.
  • Resolve customer complaints and concerns promptly with a focus on satisfaction.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with other banking teams to ensure customer requests and concerns are addressed effectively.
  • Stay informed about banking policies and financial regulations to provide accurate information to customers.

Requirements

Job Skills

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