energy policy

Polish Speaking Customer Service for Energy (Oil & Gas) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Polish Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is perfect for individuals who are passionate about the energy industry and committed to delivering excellent customer service. In this position, you will assist customers by addressing their inquiries and providing support in Polish.


Key Responsibilities

  • Handle customer inquiries related to oil and gas services, including pricing, account management, and service updates via phone, email, and chat in Polish.
  • Provide customers with information on service options, billing inquiries, and energy solutions.
  • Assist with account setup, service issues, and product-related inquiries to ensure a seamless customer experience.
  • Resolve customer complaints promptly and effectively, ensuring satisfaction and loyalty.
  • Document all customer interactions accurately in the CRM system for tracking and reporting purposes.
  • Collaborate with internal teams to provide timely updates and enhance customer service delivery.
  • Stay informed about industry trends, energy policies, and company offerings to assist customers more effectively.

Requirements

Job Skills

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Italian Speaking Customer Service for Renewable Energy industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the Renewable Energy industry. As the world shifts towards sustainable energy solutions, we seek passionate individuals who are eager to support customers in understanding and utilizing renewable energy services. In this role, you will play a vital part in delivering exceptional service and assisting clients in making informed decisions about their energy needs.


Key Responsibilities

  • Manage customer inquiries regarding renewable energy products, services, and incentives via phone, email, and chat in Italian.
  • Educate customers on renewable energy solutions, including solar, wind, and other sustainable options.
  • Assist customers with account setup, billing questions, and service requests.
  • Troubleshoot and resolve customer issues efficiently while ensuring a positive experience.
  • Document customer interactions accurately and maintain comprehensive records.
  • Collaborate with technical teams to provide timely and accurate information to clients.
  • Stay updated on industry trends and renewable energy policies to provide informed advice.

Requirements

Job Skills

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