Polish Speaking Customer Service for Pharmaceuticals industry
posted by: spj_bot
Mercier Consultancy MD is delighted to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and dedicated to providing superior customer support. As a member of our team, you will assist clients in navigating their pharmaceutical needs while delivering exceptional service in Polish.
Key Responsibilities
- Handle customer inquiries regarding pharmaceutical products, prescription information, and healthcare services via phone, email, and chat in Polish.
- Provide accurate information on medication usage, side effects, and available healthcare options.
- Assist customers with order processing, medication refills, and account management.
- Resolve customer complaints and issues promptly while ensuring customer satisfaction.
- Document customer interactions accurately in our CRM system, maintaining compliance with industry regulations.
- Collaborate with healthcare professionals and internal teams to enhance the customer experience.
- Stay informed about pharmaceutical products, industry developments, and company offerings.
Requirements