Mercier Consultancy MD is excited to announce an opening for Estonian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and have a strong commitment to providing excellent customer support. As a representative, you will assist clients with their IT-related inquiries and ensure they receive outstanding service in Estonian.

Key Responsibilities

• Manage customer inquiries related to IT products and services via phone, email, and chat in Estonian.
• Provide support for software and hardware inquiries, troubleshooting technical issues, and guiding customers through solutions.
• Educate customers on IT solutions, available tools, and service offerings.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with technical teams to escalate and resolve complex issues efficiently.
• Stay informed about the latest IT trends, products, and solutions to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an incredible opportunity for Estonian Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who are passionate about finance and customer service, and who thrive in a dynamic environment. You will assist customers with their financial inquiries, ensuring they receive outstanding service in Estonian.

Key Responsibilities

• Manage customer inquiries related to financial products and services, including account management and transactions via phone, email, and chat in Estonian.
• Provide accurate information on banking services, financial regulations, and product features.
• Assist customers with account issues, including opening new accounts, troubleshooting, and resolving disputes.
• Document all interactions meticulously in the CRM system, maintaining compliance with financial regulations.
• Collaborate with internal teams to address customer needs and enhance service delivery.
• Stay informed about financial trends and company offerings to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Estonian Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This role is perfect for individuals who possess a strong customer focus and a desire to support clients in navigating the complex landscape of energy services. As a representative, you will be instrumental in providing essential information and assistance to customers, ensuring their needs are met professionally and effectively.

Key Responsibilities

• Handle inquiries from customers regarding oil and gas products and services via phone, email, and chat in Estonian.
• Provide detailed information on service options, pricing structures, and industry regulations.
• Assist customers with troubleshooting service-related issues and facilitate timely resolutions.
• Document customer interactions accurately within our CRM system for future references.
• Work closely with the technical team to ensure customer concerns are addressed promptly.
• Stay informed about industry developments and company offerings to provide up-to-date advice to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology, and who enjoy helping others achieve their learning goals. In this role, you will assist students and educators by providing support in Estonian, ensuring a seamless learning experience.

Key Responsibilities

• Manage customer inquiries related to educational products, services, and e-learning platforms via phone, email, and chat in Estonian.
• Provide information on course offerings, enrollment procedures, and learning resources.
• Assist users with technical issues, account management, and troubleshooting within the e-learning systems.
• Resolve customer complaints and inquiries efficiently, striving for high customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with instructional and technical teams to enhance the customer service experience.
• Stay informed about industry trends and updates to offer informed support to customers.

Requirements

As a Junior Crew Operator

You will coordinate the crew change planning for seafarers of the assigned fleet (5-7 vessels) in compliance with international maritime standards.

As a part of your role, you will:

• Be responsible in crew change planning of the assigned fleet
• Communicate crew needs to Danaos site and manning offices
• Screen and monitor seafarers’ application forms and certificates
• Coordinate the logistics of daily crew movement and the proper execution
• Coordinate all travelling/ticketing arrangements

Requirements

The ideal candidate should have:

• Degree in Shipping/Maritime
• Up to 3 years of experience as Crew Operator
• Familiarity with STCW and MLC convention
• Computer literacy, (experience with Danaos Software will be considered as an additional asset)
• Excellent communication skills and fluency in English
• Efficiency in troubleshooting, organizing skills, attention to detail

Benefits

We offer:

Mercier Consultancy MD is excited to announce a new opening for Serbian Speaking Customer Service Representatives in the telecommunications industry. This is a fantastic opportunity for individuals who are passionate about customer service and possess a strong understanding of telecommunications products and services. In this role, you will provide vital support to customers, answering inquiries and resolving issues while communicating effectively in Serbian.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, plans, and technical support through phone, email, and chat in Serbian.
• Provide clear information regarding service activations, billing inquiries, and troubleshooting steps.
• Assist with account management tasks, including the setup of new services and changes to existing plans.
• Resolve customer issues efficiently, ensuring high levels of satisfaction.
• Document customer interactions accurately in our customer relationship management (CRM) system.
• Collaborate with technical support teams to facilitate service resolutions and improvements.
• Continuously update yourself on product knowledge and industry trends to enhance customer assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their features. As a customer service representative, you will assist clients in Serbian, ensuring they receive the support they need to fully engage with their social media experiences.

Key Responsibilities

• Provide exceptional customer support by addressing inquiries related to account management, features, and troubleshooting of social media services via phone, email, and chat in Serbian.
• Assist users with onboarding processes, privacy settings, and content moderation issues.
• Resolve customer complaints and concerns in a timely and efficient manner.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to address user issues and enhance the customer experience.
• Stay informed about the latest trends in social media and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Renewable Energy industry. This position is ideal for individuals who are passionate about sustainability and eager to provide exceptional customer support. In this role, you will assist customers in understanding renewable energy solutions and help them navigate their inquiries while delivering outstanding service in Serbian.

Key Responsibilities

• Manage customer inquiries related to renewable energy products, services, and initiatives via phone, email, and live chat in Serbian.
• Educate customers about the benefits of renewable energy, energy efficiency programs, and available options.
• Assist customers with account management, service inquiries, and troubleshooting.
• Document all customer interactions accurately in our CRM system to ensure compliance and follow-up.
• Collaborate with technical and support teams to resolve issues and enhance the customer experience.
• Stay up to date on industry trends and product offerings to provide relevant and accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and have a knack for providing outstanding customer support. As a member of our team, you will assist clients in navigating their media entertainment options while delivering exceptional service in Serbian.

Key Responsibilities

• Respond to customer inquiries regarding media services, including subscriptions, programming, and troubleshooting via phone, email, and chat in Serbian.
• Assist clients with account management, including subscription changes and inquiries about billing.
• Provide updates on new releases, features, and promotions within the entertainment sector.
• Resolve customer complaints efficiently and strive to ensure a positive experience.
• Accurately document customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to improve service delivery and address customer concerns.
• Stay informed about industry trends and company offerings to provide current and relevant information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Serbian Speaking Customer Service Representatives in the manufacturing industry. This role is tailored for individuals who thrive in a dynamic environment and are committed to providing outstanding support to our clients. As a representative, you will assist customers with inquiries related to manufacturing processes, products, and services, ensuring that you meet their needs with professionalism and accuracy.

Key Responsibilities

• Manage customer inquiries regarding manufacturing products and services via phone, email, and chat in Serbian.
• Provide detailed information on product specifications, order status, and manufacturing processes.
• Assist customers with order placement, modifications, and troubleshooting as necessary.
• Document all customer interactions and maintain accurate records in our CRM system.
• Work closely with production and logistics teams to ensure timely and correct fulfillment of orders.
• Stay updated on manufacturing processes and product launches to provide accurate information to customers.

Requirements