About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Technical Support Specialist in United States.

We are seeking a customer-focused, technically skilled Senior Technical Support Specialist to provide exceptional support and guidance to enterprise-level customers. In this role, you will act as a trusted advisor, resolving technical issues, building strong client relationships, and contributing to a seamless customer experience. You’ll collaborate cross-functionally with Engineering, Product, and Customer Success teams to ensure alignment in troubleshooting and issue prevention. This is an ideal opportunity for a detail-oriented professional who thrives in a fast-paced SaaS environment and is passionate about delivering value and optimizing client success.

Accountabilities:

METRO is one of the top employers in the country with over 11.000 employees. Operates one of the largest retail networks, My market, with 230 outlets and is also the leading company in wholesale consumer goods with 50 METRO Cash & Carry stores countrywide.

We are looking for a Junior Marketing & Insights Analyst

Junior Marketing & Insights Analyst responsibilities include researching consumer behavior and exploring market trends and opportunities. This role uses this information to produce reports that identify areas of growth, customer marketing strategies based on research patterns they've identified through their studies, as well as client acquisition methods such as an inefficient place within a funnel where there could be more conversions happening than before.

What you will focus on:

Reporting & Insights: 

• Segment customers based on revenue and purchase frequency to deliver targeted messaging.
• Analyze and report on CRM campaign performance (email, push, in-app, SMS) targeted both to B2B and B2C audiences, offering actionable insights for optimization.
• Assist in reporting on both B2C and B2B ecommerce channels
• Work closely with the CRM Manager on measuring the effectiveness of the annual customer marketing strategy and report on activation results

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

About eJam, Inc:

eJam is a consumer products brand incubator and holding company focused on eCommerce marketing. We are seeking an experienced Retention Marketing Specialist to play a crucial role in supporting our marketing team's initiatives and contributing to our overall brand-building strategy.

Role Overview:

This position involves developing and executing email and SMS marketing strategies to enhance customer engagement, drive revenue growth, and support marketing efforts for our eCommerce, marketplace, and retail business.

This role is the right fit for you if :

• You possess strong analytical skills and a track record of boosting revenue growth by enhancing customer retention.
• You are hands-on, willing to execute, and iterate swiftly through A/B testing and experimentation.
• Your passion lies in nurturing long-term customer relationships and maximizing their Lifetime Value (LTV).
• Your expertise extends to developing, planning, launching, and analyzing customer retention campaigns, with a particular focus on analytics and robust financial modeling.
• You have a deep understanding of the levers and tools needed to assess, define, and optimize your strategic marketing plan is evident.

Responsibilities:

***Todas as nossas oportunidades são também para PCD´s (Pessoas com Deficiência). Se você se encaixa nos requisitos e tem disponibilidade para a região indicada, candidate-se! .***

Tarefas incluem, mas não se limitam a:

Recolher os SOC (Safety Observation Card) e sugestões da embarcação e lançar no DOCMAP. Monitorar prazos de ações e fechamento das observações;

Manter os SOC originais arquivados e organizados a bordo;

Inserir no sistema informações de segurança tais como: observações de segurança, auditoria comportamental, etc.;

Assegurar que sejam realizadas Análises de Risco, Permissão de Trabalho e Tool Box Talk antes de iniciarem as atividades a bordo, a fim de garantir que estas sejam executadas dentro das condições adequadas de segurança e de acordo com as normas dispostas na legislação;

Monitorar os documentos PPRA, Mapas de Risco, Plano de Espaços Confinados da embarcação;

Acompanhar as avaliações ambientais (PPRA, análises ergonômicas, etc.) realizadas a bordo sempre que necessário / solicitado;

Realizar (e participar) reuniões de segurança semanais na embarcação;

Realizar DDSMS (Diálogos de Segurança, Meio Ambiente e Saúde);