Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

Mercier Consultancy MD is excited to announce an opening for a Français - Conseiller / Conseillère voyages for Booking.com, offering you the chance to work in the picturesque setting of Greece! We are seeking passionate and dynamic French-speaking travel advisors who are dedicated to providing exceptional service to customers looking to book their dream trips.

Key Responsibilities

• Assist French-speaking customers with their travel inquiries via phone, email, and online chat.
• Provide detailed information about travel options, accommodations, and services offered by Booking.com.
• Help clients with bookings, modifications, and cancellations, ensuring a smooth and enjoyable experience.
• Gather customer feedback and provide insights to improve service quality.
• Collaborate with team members to enhance workflows and customer satisfaction.
• Stay updated on travel trends and Booking.com’s offerings to provide expert advice to clients.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the Polish Speaking Customer Service Representative role with a leading Digital Wallet Provider, based in Greece. This position is ideal for individuals who are tech-savvy and are passionate about providing excellent service to customers using digital financial solutions. As a representative, you will assist customers in Polish, helping them navigate their inquiries and ensuring a seamless digital wallet experience.

Key Responsibilities

• Handle customer inquiries regarding digital wallet services, transactions, and features via phone, email, and chat in Polish.
• Provide clear and accurate information about account setups, transactions, and troubleshooting.
• Assist customers with any issues related to account access, payment processes, and refunds.
• Resolve customer complaints and inquiries effectively while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for effective tracking and follow-up.
• Collaborate with technical teams to address customer concerns and enhance service quality.
• Stay informed about industry trends and updates in digital payment solutions to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Danish Speaking Customer Service Representatives specializing in Subscription-Based Services, with the chance to work in beautiful Greece. This role is perfect for individuals who are passionate about customer service and want to support clients in managing their subscriptions effectively while enjoying the vibrant culture of Greece.

Key Responsibilities

• Handle customer inquiries related to subscription services, billing, and account management via phone, email, and chat in Danish.
• Provide detailed information on subscription plans, features, and promotional offerings to customers.
• Assist customers with account setup, cancellations, and service modifications.
• Resolve customer complaints and technical issues promptly, ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for follow-up and records.
• Collaborate with team members and other departments to enhance service quality and delivery.
• Stay informed about industry trends and updates to provide relevant assistance and recommendations to clients.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Danish Speaking Customer Service Representatives for an Online Bank, with the unique chance to work in beautiful Greece. This position is perfect for individuals who are passionate about providing excellent customer service in the financial sector. As a representative, you will assist customers in navigating their banking inquiries effectively in Danish.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account details, and transactions via phone, email, and chat in Danish.
• Provide information about banking products, fees, and services while ensuring a smooth customer experience.
• Assist customers with account management, technical issues, and claim processes.
• Resolve customer complaints and queries promptly to maintain high levels of customer satisfaction.
• Document interactions accurately in the CRM system to help track service quality and customer feedback.
• Collaborate with other teams to improve service delivery and respond effectively to customer needs.
• Stay informed about banking regulations and updates to assist customers with accurate information.

Requirements

Mercier Consultancy MD is excited to offer a dynamic position for a German Speaking Customer Support Representative specializing in AI technology, with the opportunity to work in beautiful Greece. This is an excellent chance for customer service professionals who are passionate about technology and eager to provide outstanding support to our German-speaking clients in the innovative AI sector.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients via various channels, including phone, email, and chat.
• Assist customers with inquiries related to AI products and services, providing accurate and timely information.
• Effectively resolve customer complaints and issues to enhance overall satisfaction.
• Document and maintain accurate records of customer interactions in our CRM system to improve service quality.
• Collaborate with technical teams to provide comprehensive solutions tailored to customer needs.
• Stay informed about the latest advancements in AI technology to support customers effectively.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform, with the unique option to work in beautiful Greece. This role is designed for enthusiastic individuals who are passionate about online shopping and committed to delivering exceptional customer experiences. As a customer service representative, you will assist clients in navigating their inquiries related to e-commerce while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries related to e-commerce products, orders, returns, and services via phone, email, and chat in German.
• Provide detailed product information, troubleshoot issues, and assist with the checkout process.
• Resolve customer complaints and concerns swiftly, ensuring a seamless shopping experience.
• Accurately document all customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with various teams to improve service quality and ensure timely resolutions to customer issues.
• Stay updated on current promotions, product offerings, and e-commerce trends to better assist customers.

Requirements

*The Account Manager role is field-based and requires daily travel in the territory.

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

Who wins at Millennium Health...?

Account Managers who thrive on maintaining, nurturing, and growing our existing client relationships.

Why this opportunity?

Mercier Consultancy MD is pleased to announce exciting opportunities for Portuguese Speaking Customer Service positions in Greece, specializing in subscription services! This role offers a unique chance to combine your language skills with a passion for customer service while enjoying the benefits of working in a beautiful Mediterranean country.

Why Work With Us?

At Mercier Consultancy MD, we believe in fostering a collaborative and engaging work environment. Join our team and contribute to providing exceptional customer support while experiencing the rich culture and stunning scenery of Greece.

Key Responsibilities

• Deliver outstanding support to Portuguese-speaking customers via phone, email, and chat regarding subscription services, ensuring a professional and friendly approach.
• Assist customers in understanding their subscriptions, resolving any inquiries or issues they may encounter.
• Address customer complaints quickly and effectively, aiming to enhance overall satisfaction.
• Maintain accurate records of customer interactions, ensuring thorough follow-up on any outstanding issues.
• Collaborate with colleagues and other departments to improve service quality and customer experience.
• Stay informed about subscription services and industry trends to offer knowledgeable support.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Danish Speaking Customer Service Agent to work with Booking.com, one of the world’s leading travel and accommodation platforms. This role allows you to immerse yourself in the dynamic travel industry while living and working in beautiful Greece.

Responsibilities

• Provide exceptional customer support to Danish-speaking clients through various channels including phone, email, and chat.
• Assist customers with bookings, inquiries, and issues related to their travel accommodations.
• Resolve complaints and ensure customer satisfaction through effective communication and problem-solving.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Stay informed about Booking.com services, promotions, and policies to offer knowledgeable support.
• Collaborate closely with team members to enhance the overall customer experience and service quality.

Requirements