Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Talent Acquisition. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

As a Talent Acquisition Partner, you’ll join a collaborative and forward-thinking team that plays a pivotal role in shaping Excelya’s growth across the globe. Working closely with hiring managers and operational teams, you’ll lead high-volume and fast-paced recruitment efforts for critical roles in clinical research. This is a unique opportunity to bring your expertise to a fast-paced, mission-driven environment where your ideas are valued, your development is supported, and your work directly contributes to advancing healthcare innovation.

Main Responsibilities

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Talent Acquisition. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

As a Talent Acquisition Partner, you’ll join a collaborative and forward-thinking team that plays a pivotal role in shaping Excelya’s growth across the globe. Working closely with hiring managers and operational teams, you’ll lead high-volume and fast-paced recruitment efforts for critical roles in clinical research. This is a unique opportunity to bring your expertise to a fast-paced, mission-driven environment where your ideas are valued, your development is supported, and your work directly contributes to advancing healthcare innovation.

Main Responsibilities

Mercier Consultancy MD is delighted to announce a unique opportunity for Finnish Speaking Customer Service Representatives for a leading Cloud Services Provider, located in beautiful Greece. This position is perfect for individuals who are enthusiastic about technology and cloud solutions while delivering top-tier customer support. As a Finnish-speaking representative, you will assist clients in navigating their cloud service inquiries, ensuring a seamless and satisfying experience.

Key Responsibilities

• Manage customer inquiries regarding cloud services, products, and solutions via phone, email, and chat in Finnish.
• Provide detailed information on service features, pricing, and technical specifications.
• Assist customers with account-related inquiries, subscription management, and technical support.
• Resolve customer complaints and technical issues efficiently, maintaining high satisfaction levels.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical teams to ensure timely resolution of complex issues and improve customer experience.
• Stay informed about the latest trends in cloud technology to provide informed support to clients.

Requirements

Rejoignez Excelya, où l'audace, le care et l'énergie définissent qui nous sommes et comment nous travaillons. Nous croyons en la création de solutions audacieuses et en la promotion d'un environnement inclusif où la collaboration et la croissance individuelle vont de pair.

Ce poste est une opportunité passionnante de contribuer à une équipe dynamique et ambitieuse. Vous jouerez un rôle essentiel dans la promotion de l'innovation et l'impact dans le domaine de la recherche clinique, tout en bénéficiant d'un environnement professionnel stimulant qui encourage le développement personnel et intellectue

Activités

• Gérer les flux liés aux processus de compliance (saisie des engagements dans ENGAGE).
• Collecter et intégrer les documents requis : CV, DOI, autorisations, factures, etc.
• Assurer le suivi des tableaux de bord pour Medical Communication & Evidence Generation.
• Préparer les factures liées aux contrats HCPs.
• Gérer les engagements financiers des évènements non supportés par la CSI.
• Suivre les demandes de Grants & Sponsorships.
• Gérer la mise en signature et l’envoi des contrats & avenants (ISSs).
• Apporter un support transversal à l’ensemble de l’équipe.

Requirements

Profil recherché

Pourquoi nous rejoindre ?

Chez Excelya, nous allions une passion pour la science à un fort sens du service afin de transformer le paysage de la santé.

Nous sommes une entreprise de santé jeune et ambitieuse, rassemblant plus de 900 Excelyates, avec pour objectif de devenir le leader européen des CRO de taille intermédiaire, tout en offrant la meilleure expérience possible à nos collaborateurs.
Notre modèle de services unique combinant full service, functional service provision et conseil vous permet de travailler sur une grande diversité de projets. En collaborant avec des experts de premier plan, vous développerez vos connaissances scientifiques et contribuerez à l’amélioration des résultats pour les patients.

Excelya valorise votre engagement et favorise un environnement qui vous encourage à exploiter pleinement votre potentiel, à dépasser les standards et à contribuer à notre vision commune.

À propos du poste

Nous recherchons actuellement un(e) Technicien(ne) de laboratoire – in vivo expérimenté(e) pour rejoindre notre équipe dédiée. Dans ce rôle, vous serez responsable du soutien à la planification et à la réalisation d’études in vivo, en veillant au respect des protocoles et des réglementations de sécurité.

Mercier Consultancy MD is excited to offer a remote opportunity for Polish Speaking Customer Service Representatives for a leading streaming services provider. This role is perfect for individuals who are passionate about entertainment and technology and enjoy assisting customers. As a member of our team, you will support Polish-speaking customers, helping them navigate streaming services and resolve any inquiries from the comfort of your home in Greece.

Key Responsibilities

• Handle customer inquiries regarding streaming services, subscriptions, and content via phone, email, and chat in Polish.
• Provide information on account management, troubleshooting, and service features.
• Assist customers with billing inquiries, subscription changes, and cancellations effectively.
• Resolve any issues or complaints promptly to maintain high customer satisfaction.
• Accurately document customer interactions and maintain records in the CRM system for follow-up.
• Collaborate with the technical support team to address and resolve technical issues for customers.
• Stay updated on the latest content offerings and platform features to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for Polish Speaking Customer Service Representatives for a leading Cloud Services Provider, with the opportunity to work in the beautiful surroundings of Greece. This role is perfect for individuals passionate about technology and customer service, who are eager to assist clients in optimizing their cloud solutions while enjoying a vibrant lifestyle abroad.

Key Responsibilities

• Manage customer inquiries regarding cloud services, solutions, and accounts via phone, email, and chat in Polish.
• Provide detailed assistance on service features, billing inquiries, and account configurations.
• Help customers troubleshoot issues and provide effective solutions to enhance their experience.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with technical teams to ensure timely resolution of customer issues and high-quality service delivery.
• Stay informed about product updates, industry trends, and best practices in cloud solutions to provide relevant support.
• Promote customer education on cloud service benefits and usage guidelines to enhance satisfaction.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Danish Speaking Customer Service Representatives for a leading Cloud Services Provider based in Greece. This role is perfect for individuals who are passionate about technology and committed to providing outstanding customer support. As a representative, you will assist customers in navigating their inquiries related to cloud services, all while communicating effectively in Danish.

Key Responsibilities

• Manage customer inquiries regarding cloud services, subscription plans, and technical support via phone, email, and chat in Danish.
• Provide comprehensive assistance with account setup, configuration, and usage of cloud products.
• Resolve customer issues and complaints swiftly, ensuring high levels of satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to provide solutions to customer problems and improve service quality.
• Stay informed about the latest developments in cloud technology and offerings to effectively assist customers.
• Participate in training and continuous improvement initiatives to enhance customer service skills.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Cloud Services Provider. This position offers a unique chance to work in Greece, providing outstanding customer support while enjoying the beautiful surroundings of this vibrant country. As a member of our customer service team, you will assist clients in navigating their inquiries regarding cloud services and solutions, all communicated effectively in Dutch.

Key Responsibilities

• Handle customer inquiries related to cloud services, technical specifications, and account issues via phone, email, and chat in Dutch.
• Provide detailed information on cloud offerings, pricing, and benefits to prospective and existing customers.
• Assist clients with account setup, troubleshooting, and optimizing their services.
• Resolve technical issues and customer complaints promptly to ensure high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for effective management and follow-up.
• Collaborate with technical teams to enhance service delivery and improve customer experience.
• Stay informed about the latest trends in cloud technology to provide relevant assistance to customers.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand. This role is an exciting managerial opportunity to contribute to Excelya’s Quality Assurance team.

In this hands-on and highly autonomous operational position, you will lead your team while actively shaping the organization’s quality culture. You will collaborate across functions and oversee critical QA processes, including vendor management, audits, CAPAs, and continuous improvement initiatives. This position offers a dynamic career path within a stimulating and expanding QA environment.

Key Responsibilities

In this role you are expected to: