(Arabic, French & English) Community Strategy & Operations Consultant, FoodTech
Who are we?
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Conduct follow-up calls
- Handle operational conflicts and issues, by investigating and resolving conflicting situations
- Engage top performers to identify best practices and replicate successful methods within the community
- Coordinate scheduling by matching confirmed photoshoots with available photographers through calls, or emails
- Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls
- Address rule compliance issues, escalating cases when necessary
What you need to succeed in this role: