Mercier Consultancy MD is delighted to announce an opening for Lithuanian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is a fantastic opportunity for individuals who are enthusiastic about media and entertainment and excel in providing customer support. As a representative, you will engage with customers in Lithuanian, addressing their inquiries and ensuring they enjoy a seamless experience with our entertainment services.

Key Responsibilities

• Handle customer inquiries regarding media and entertainment products, services, and subscriptions via phone, email, and chat in Lithuanian.
• Assist customers with account management, content access, and troubleshooting issues.
• Provide information on new releases, promotions, and service updates.
• Resolve concerns and complaints efficiently, ensuring a positive customer experience.
• Document customer interactions accurately and follow up as needed.
• Collaborate with marketing and content teams to enhance customer engagement.
• Stay updated on industry trends and product offerings to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Lithuanian Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is an excellent opportunity for individuals who are enthusiastic about technology and have a passion for helping customers. As a member of our customer service team, you will assist clients in navigating technical issues and providing support in Lithuanian, ensuring they have a seamless experience with our IT products and services.

Key Responsibilities

• Handle customer inquiries related to IT products and services via phone, email, and live chat in Lithuanian.
• Provide technical support and troubleshooting assistance for software and hardware issues.
• Educate customers on product features and best practices for optimal use.
• Document customer interactions and solutions in the CRM system for future reference.
• Collaborate with IT teams to escalate and resolve complex technical issues.
• Stay up-to-date with industry trends and advancements to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Lithuanian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This position is ideal for enthusiastic individuals who love engaging with people and are passionate about providing exceptional customer service. As a representative, you will assist tourists and hospitality clients in navigating their inquiries and ensure they have a delightful experience.

Key Responsibilities

• Respond to customer inquiries regarding travel arrangements, accommodations, and local attractions via phone, email, and live chat in Lithuanian.
• Provide accurate information about services, bookings, and hospitality options.
• Assist in resolving customer issues, complaints, and last-minute changes professionally and efficiently.
• Document customer interactions thoroughly in our CRM system.
• Collaborate with hotel and service providers to ensure seamless customer experiences.
• Stay informed about local tourism developments and hospitality trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce a position for Lithuanian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals passionate about education and committed to supporting learners and educators in their journey. As a customer service representative, you will assist students, parents, and educators by providing valuable information and resolving inquiries in Lithuanian.

Key Responsibilities

• Manage customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Lithuanian.
• Guide users through the registration process and address any technical issues they may encounter.
• Provide detailed information about course offerings, schedules, and enrollment procedures.
• Resolve customer concerns and complaints promptly to ensure a positive experience.
• Document customer interactions accurately and maintain updated records in the CRM system.
• Collaborate with internal teams to improve the customer experience based on feedback and insights.
• Stay informed about the latest trends in education and e-learning technologies to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are passionate about social platforms and enjoy helping users navigate their experiences. As a customer service representative, you will engage with clients in Estonian, assisting them with inquiries and ensuring a positive user experience on our social media platforms.

Key Responsibilities

• Manage customer inquiries related to social media features, account management, and content guidelines via phone, email, and live chat in Estonian.
• Assist users with account setup, security concerns, and troubleshooting issues.
• Provide information on platform features, updates, and community standards.
• Resolve complaints and feedback efficiently, ensuring customer satisfaction.
• Document all customer interactions accurately and maintain organized records in the CRM system.
• Collaborate with other teams to improve user experience and address frequent issues.
• Stay informed about social media trends and platform updates to provide current information to users.

Requirements

Mercier Consultancy MD is excited to announce an opening for Estonian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about the entertainment sector and are dedicated to providing exceptional customer experiences. As a representative, you will assist customers in navigating various media services while ensuring effective communication in Estonian.

Key Responsibilities

• Manage customer inquiries related to media services, subscriptions, and entertainment content via phone, email, and chat in Estonian.
• Provide support for account management, including billing inquiries, content access, and technical issues.
• Educate customers about new features, content updates, and promotions.
• Assist in troubleshooting service-related issues and coordinate with technical support as necessary.
• Document all customer interactions and maintain accurate records in the CRM system.
• Stay updated on media trends and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to introduce a fantastic opportunity for Estonian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who are enthusiastic about travel and passionate about providing exceptional customer service. As a representative, you will engage with clients in Estonian, helping them with inquiries related to travel plans, accommodations, and experiences.

Key Responsibilities

• Handle customer inquiries about various hospitality services, travel packages, and tourism-related activities via phone, email, and chat in Estonian.
• Provide information regarding bookings, cancellations, and modifications to travel arrangements.
• Assist clients in exploring options for accommodations, transportation, and local attractions.
• Resolve customer issues and concerns promptly and professionally, ensuring a positive experience.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with travel partners and suppliers to facilitate customer requests and enhance service delivery.
• Stay informed about travel trends and destinations to provide up-to-date recommendations.

Requirements

Do you want the challenge — and the reward — of building your own book of business?

At Keycafe, we’re looking for an Account Executive who thrives on creating new opportunities, closing deals, and owning an entire territory or industry segment. This isn’t account management or order processing — it’s a chance to be entrepreneurial inside a growing SaaS/IoT company and essentially build a business of your own.

What You’ll Do

• Own a market — you will be focused on the German market, and you’ll be responsible for growing our top segments as if it were your own business.
• Run high-impact demos that clearly show prospects how our SmartBox product solves their operational challenges.
• Drive the full sales cycle: prospecting, outreach, demos, negotiation, and close.
• Experiment and adapt — try new outreach methods, refine your pitch, and find creative ways to break through.
• Collaborate across teams to ensure smooth handoffs and long-term customer success.

Why Join Keycafe

Mercier Consultancy MD is excited to announce a new opening for Serbian Speaking Customer Service Representatives in the telecommunications industry. This is a fantastic opportunity for individuals who are passionate about customer service and possess a strong understanding of telecommunications products and services. In this role, you will provide vital support to customers, answering inquiries and resolving issues while communicating effectively in Serbian.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, plans, and technical support through phone, email, and chat in Serbian.
• Provide clear information regarding service activations, billing inquiries, and troubleshooting steps.
• Assist with account management tasks, including the setup of new services and changes to existing plans.
• Resolve customer issues efficiently, ensuring high levels of satisfaction.
• Document customer interactions accurately in our customer relationship management (CRM) system.
• Collaborate with technical support teams to facilitate service resolutions and improvements.
• Continuously update yourself on product knowledge and industry trends to enhance customer assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Serbian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This is an excellent opportunity for individuals who are passionate about travel and customer service. In this role, you will assist customers with their inquiries regarding travel accommodations, bookings, and tourism services, all while delivering exemplary service in Serbian.

Key Responsibilities

• Manage customer inquiries related to hotel bookings, travel itineraries, and local attractions via phone, email, and chat in Serbian.
• Provide information on available services, promotions, and travel policies to enhance the customer experience.
• Assist customers with booking modifications, cancellations, and special requests with a friendly demeanor.
• Address and resolve customer complaints efficiently to ensure high levels of satisfaction.
• Document customer interactions accurately in our CRM system for effective follow-up and record-keeping.
• Collaborate with partners in the hospitality and travel sectors to ensure a seamless customer journey.
• Stay informed about industry trends and company offerings to provide customers with accurate and up-to-date information.

Requirements