Estonian Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is excited to introduce a fantastic opportunity for Estonian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who are enthusiastic about travel and passionate about providing exceptional customer service. As a representative, you will engage with clients in Estonian, helping them with inquiries related to travel plans, accommodations, and experiences.
Key Responsibilities
- Handle customer inquiries about various hospitality services, travel packages, and tourism-related activities via phone, email, and chat in Estonian.
- Provide information regarding bookings, cancellations, and modifications to travel arrangements.
- Assist clients in exploring options for accommodations, transportation, and local attractions.
- Resolve customer issues and concerns promptly and professionally, ensuring a positive experience.
- Document customer interactions and maintain detailed records in the CRM system.
- Collaborate with travel partners and suppliers to facilitate customer requests and enhance service delivery.
- Stay informed about travel trends and destinations to provide up-to-date recommendations.
Requirements