Mercier Consultancy MD is excited to offer a unique opportunity for a Danish Speaking Customer Service Representative for Booking.com, based in Greece, with fully paid relocation. In this role, you will be the main point of contact for Danish-speaking customers, providing exceptional support and assistance to enhance their experience with our service.

Key Responsibilities

• Provide high-quality customer service support to Danish-speaking clients via phone, email, and chat.
• Assist with inquiries regarding bookings, cancellations, and changes to reservations.
• Resolve customer issues promptly and effectively while maintaining a positive attitude.
• Gather customer feedback and suggest improvements to enhance service quality.
• Collaborate with team members and share best practices to improve customer experience.
• Stay updated on Booking.com policies and procedures to provide accurate information to customers.

Requirements

Mercier Consultancy MD invites you to explore exciting Danish Speaking Job opportunities in Greece! We are looking for dynamic and motivated individuals who are passionate about customer service and are ready to embrace a new adventure. With a fully paid relocation package, this is your chance to work in a vibrant environment while enjoying the beautiful scenery and culture of Greece.

Key Responsibilities

• Provide exceptional support and service to Danish-speaking clients via phone, email, and chat.
• Handle inquiries, resolve issues, and process requests to ensure a seamless customer experience.
• Maintain detailed documentation of customer interactions in our CRM system.
• Collaborate with other departments to improve service delivery and customer satisfaction.
• Stay informed about product offerings, promotions, and other relevant information to assist clients effectively.
• Participate in training and development initiatives to enhance your skills and knowledge.

Requirements

Mercier Consultancy MD is thrilled to announce exciting opportunities for Danish Speaking professionals in Sofia, Bulgaria! This position offers a unique chance to work in a vibrant city while enjoying paid relocation. As a vital member of our team, you will engage with clients and contribute to their success by providing exceptional services tailored to their needs.

Key Responsibilities

• Handle inquiries from Danish-speaking clients through various communication channels, ensuring a prompt and professional response.
• Assist in client onboarding and support throughout their journey, providing tailored guidance as needed.
• Maintain accurate records and documentation of client interactions and transactions within our systems.
• Collaborate with cross-functional teams to enhance client satisfaction and streamline service delivery.
• Stay current with industry best practices and trends to offer informed and relevant advice to clients.
• Contribute to team initiatives aimed at improving service quality and client engagement.

Requirements

Join Mercier Consultancy MD as a Danish Speaking Customer Service Agent in the vibrant city of Sofia, Bulgaria! We are offering fully paid relocation for candidates ready to embrace this exciting new opportunity. In this role, you will leverage your Danish language skills to provide exceptional customer service and support, ensuring a positive experience for our clientele.

Key Responsibilities

• Handle incoming inquiries from Danish-speaking customers via phone, email, and live chat.
• Provide effective solutions to customer issues while ensuring satisfaction and retention.
• Document customer interactions and maintain accurate records within our CRM platform.
• Collaborate with team members to enhance the customer experience and streamline processes.
• Stay informed on company products and services to provide clients with relevant advice.
• Work towards achieving individual and team performance targets.

Requirements

Our client is expanding their Responsible Gaming team in Malta and is looking for a Danish-speaking Responsible Gaming Analyst with prior iGaming experience.

This role sits at the intersection of psychology, player protection, and compliance. You will work on the frontline of Responsible Gaming, identifying risk patterns, supporting players, and ensuring regulatory standards are met.

Key Responsibilities

• Monitor player activity and identify potential risk indicators
• Proactively contact at-risk players to provide guidance and support
• Review registration checks and block underage accounts
• Handle self-exclusion reviews and process refund cases where applicable
• Maintain detailed documentation and case reports
• Escalate high-risk cases with structured analysis and recommendations
• Contribute to improvements in Responsible Gaming procedures
• Support internal training and awareness initiatives related to player protection

Requirements

Are you ready to start an international career in one of Europe’s sunniest destinations? Join a vibrant, multicultural team in Malta – a Mediterranean island known for its 300+ days of sunshine, crystal-clear waters, and thriving expat community.

Our client is currently hiring Danish-speaking Game Presenters to join their state-of-the-art broadcasting studio in Malta. Become part of a dynamic international company with over 1,000 employees worldwide.

About the Role

As a Game Presenter, you will host live online games for Danish players. You’ll be the face of the game, ensuring an engaging, professional, and entertaining experience while maintaining smooth gameplay throughout each session.

No previous experience? No problem. You will receive paid training to develop your presentation skills and gain all the technical knowledge required for the role.

Requirements

• Fluent in Danish with good English skills
• Confident communicator comfortable in front of the camera
• Energetic, engaging, and service-minded
• Responsible and detail-oriented
• Team player
• Experience in customer service, hospitality, or similar roles is an advantage

Benefits

Our client, founded in 2008, is an established international iGaming company operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine global scale with a strong, people-focused culture.

They are currently looking for a Danish-speaking Customer Support Specialist to join their Malta office.

This is not a routine customer service role. You will become a product expert across sportsbook and casino platforms and act as a key contact point for players, while gaining insight into how a global online business operates behind the scenes.

Key Responsibilities

• Handle customer communication via phone, live chat, and email
• Resolve queries efficiently and professionally
• Take ownership of complex cases and ensure full resolution
• Collaborate with internal teams and external providers
• Approve withdrawals and manage account-related processes
• Process KYC documentation and conduct enhanced due diligence when required
• Perform daily security and transaction monitoring checks
• Contribute to team KPIs and service level targets
• Provide feedback to improve systems, FAQs, and internal processes
• Support management with ad hoc analysis of customer behaviour and trends

Requirements

Our client, one of Malta’s leading iGaming companies, is looking for a Danish-speaking Customer Service Agent to join their international team.

This role offers the opportunity to build an international career while living in one of Europe’s most vibrant island destinations. You will support players via chat and email, ensuring every interaction is handled professionally and with a positive, solution-focused mindset.

You will receive structured training, including soft skills development, fraud awareness, and gaming product knowledge, equipping you to confidently manage a variety of situations.

Key Responsibilities

• Provide customer support via live chat and email
• Resolve player queries efficiently and professionally
• Deliver a high-quality customer experience in every interaction
• Apply fraud awareness and responsible gaming knowledge where relevant
• Follow internal procedures while maintaining a personal and empathetic approach
• Contribute positively to team targets and overall service standards

Requirements

Our client, one of the world’s leading online gambling brands, is looking for Danish-speaking Customer Service Advisors to join their dynamic team in Malta.

This role is ideal for someone who enjoys working in a fast-paced, international environment and is passionate about delivering outstanding customer experiences. You will be the main point of contact for customers worldwide, ensuring every interaction is handled professionally and efficiently.

Key Responsibilities

• Assist customers with betting, payments, and account-related queries
• Provide support via Live Chat, email, and phone
• Deliver a high-quality customer experience in every interaction
• Resolve issues efficiently while maintaining a positive and professional tone
• Work collaboratively within a team environment
• Adapt to a varied schedule aligned with the sporting calendar (including evenings, weekends, and public holidays)

This is a full-time position offering the opportunity to grow within a well-established and respected brand.

Requirements

Our client is looking for a Danish-speaking Collections Officer to join their team in Malta. The role reports directly to the Danish Team Leader and forms part of a team responsible for sales activities, customer onboarding, customer inquiries, and close cooperation with the collections department.

This is a varied role combining customer service, sales, onboarding, and operational support within a multinational banking environment. You will play an important role in delivering high-quality customer experiences while ensuring compliance with internal policies and regulatory requirements.