Mercier Consultancy MD is op zoek naar een Nederlandstalige Customer Support Medewerker (Fraude & Betalingen) in het prachtige Athene, Griekenland. In deze rol ben je verantwoordelijk voor het bieden van uitzonderlijke ondersteuning aan onze Nederlandse klanten, met een specifieke focus op fraudepreventie en betalingskwesties. Je speelt een cruciale rol in het waarborgen van veilige en betrouwbare transacties.

Belangrijkste Verantwoordelijkheden

• Verlenen van ondersteuning aan Nederlandstalige klanten via telefoon, e-mail en chat bij vragen over fraudepreventie en betalingen.
• Behandelen van klantklachten en zorgen, met de focus op het oplossen van problemen en het verbeteren van de klanttevredenheid.
• Documenteren van klantinteracties nauwkeurig in ons CRM-systeem voor continue verbetering.
• Werken aan de identificatie en preventie van frauduleuze activiteiten door verdachte transacties te analyseren.
• Samenwerken met verschillende afdelingen om klanten de best mogelijke oplossingen te bieden.
• Op de hoogte blijven van productinformatie en trends in de betalingsindustrie voor betere klantenservice.

Requirements

Mercier Consultancy MD is pleased to announce a vacancy for a Nederlandstalige Customer Support Medewerker (Dutch-Speaking Customer Support Representative) in the automotive sector. This is a fantastic opportunity for individuals passionate about providing top-notch customer service in the automotive industry, where you will assist Dutch-speaking clients with their inquiries and support their needs effectively.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients in the automotive sector via phone, email, and chat.
• Assist customers with inquiries about automotive products, services, and company policies.
• Resolve customer issues and complaints quickly and efficiently to ensure satisfaction.
• Document all customer interactions accurately in our CRM system for continuous improvement.
• Collaborate with various departments to provide comprehensive solutions for customer needs.
• Stay up-to-date with automotive industry trends and product knowledge to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer the position of Finnish Customer Support Specialist, allowing you to work remotely from Greece with a paid relocation package! This role is perfect for enthusiastic individuals who are fluent in Finnish and are dedicated to providing outstanding customer service. You will be a vital part of our customer support team, assisting Finnish-speaking clients and ensuring they have an exceptional experience.

Key Responsibilities

• Provide top-notch customer support to Finnish-speaking clients across various channels, including email, phone, and chat.
• Assist customers with their inquiries, troubleshooting issues and providing prompt solutions.
• Document all customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with internal teams to resolve complex issues and improve service quality.
• Stay updated on product offerings and company policies to provide accurate support to customers.
• Engage in continuous learning through training and development programs.

Requirements

Mercier Consultancy MD is excited to offer Swedish Speaking jobs in Greece with a fully paid relocation package! This incredible opportunity allows you to immerse yourself in a new culture while utilizing your Swedish language skills in a rewarding work environment. Join our diverse team and contribute to providing outstanding customer support and service in various sectors, tailored to Swedish-speaking clients.

Key Responsibilities

• Engage with Swedish-speaking customers via phone, email, and chat to address inquiries and provide solutions.
• Deliver high-quality customer service by understanding customer needs and guiding them through our services.
• Document customer interactions accurately and precisely in our CRM system.
• Resolve issues and complaints in a professional and empathetic manner while ensuring customer satisfaction.
• Collaborate with team members and other departments to continually enhance the customer experience.
• Stay updated on product offerings, changes, and promotional activities to offer customers the best information.

Requirements

Mercier Consultancy MD is excited to announce opportunities for Norwegian-speaking professionals seeking to thrive in Greece! We offer fully paid relocation packages to help you embark on this exciting journey while integrating into a thriving work environment. As part of our team, you will have the chance to develop your career while enjoying the beautiful lifestyle that Greece has to offer.

Key Responsibilities

• Engage with Norwegian-speaking customers through various communication channels, providing excellent support and assistance.
• Address inquiries related to products, services, and account management with professionalism and expertise.
• Document customer interactions and feedback in our CRM system to ensure effective follow-up and resolution.
• Identify and escalate complex issues to relevant teams for prompt resolution.
• Cultivate strong relationships with clients to enhance customer satisfaction and loyalty.
• Stay informed about product updates and operational procedures to provide accurate information and support.

Requirements

Mercier Consultancy MD is thrilled to offer French Speaking Jobs in Greece, complete with a fully paid relocation package! This is an incredible opportunity for individuals fluent in French who are looking to advance their careers while experiencing the beauty and culture of Greece. We are seeking dynamic team members to join our customer support operations, where you will have the chance to make a positive impact on our French-speaking clients.

Key Responsibilities

• Provide exceptional customer service in French through various channels, including phone, email, and live chat.
• Assist clients with their inquiries, ensuring efficient and effective resolutions to their needs.
• Manage customer accounts and provide product information and support as required.
• Document customer interactions accurately in our CRM system for smooth follow-up and reporting.
• Work collaboratively with cross-functional teams to enhance customer experience and improve service delivery.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer exciting Finnish-speaking job opportunities in Greece, complete with a fully paid relocation package! We are seeking enthusiastic candidates who are fluent in Finnish and are eager to embrace a new adventure while developing their careers in a dynamic environment. This is an excellent opportunity to join our passionate team and help us deliver exceptional service to our Finnish clients.

Key Responsibilities

• Provide top-tier customer support in Finnish, addressing inquiries across various communication channels.
• Assist customers with product information, account management, and resolving issues to enhance their experience.
• Document customer interactions and feedback in our CRM system to ensure quality service.
• Work collaboratively with team members to identify trends and improve customer support processes.
• Stay up-to-date with product knowledge and company policies to effectively assist clients.
• Contribute to creating a positive environment and enhance team spirit in the workplace.

Requirements

Mercier Consultancy MD is offering exciting Dutch Speaking Jobs in Greece with a fully paid relocation package! This is a fantastic opportunity for Dutch speakers looking to advance their careers in a vibrant work environment while experiencing the beautiful culture and lifestyle of Greece. You will work in a dynamic team, contributing to our customer support or business development efforts, and making a real impact in the company.

Key Responsibilities

• Provide high-quality customer service or business support in Dutch across various communication channels.
• Assist customers or clients with inquiries, enhancing their experience and resolving concerns effectively.
• Document interactions and maintain accurate records in our CRM system for analysis and reporting.
• Collaborate with internal teams to streamline processes and improve service delivery.
• Stay informed about company products and services to provide knowledgeable support.
• Participate in training and team development activities to enhance skills and performance.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: