Dutch Speaking Customer Service for Ride-Sharing Platform - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading ride-sharing platform, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are passionate about the ride-sharing industry and enjoy helping customers with their inquiries. As a customer service representative, you will assist users in navigating the platform, addressing their concerns, and providing exceptional service in Dutch.
Key Responsibilities
- Manage customer inquiries related to ride-sharing services, account management, and bookings via phone, email, and chat in Dutch.
- Provide information regarding pricing, promotions, and service areas.
- Assist customers with issues related to ride requests, cancellations, and payment processes.
- Resolve complaints and concerns efficiently, ensuring a positive user experience.
- Document all customer interactions accurately in the CRM system for efficient follow-up.
- Collaborate with internal teams to improve service quality and address customer feedback.
- Stay informed about local regulations and service updates to provide accurate information to users.
Requirements