Dutch Speaking Customer Service for Social Media Platform - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading social media platform, with the option to work in beautiful Greece. This position is perfect for individuals with a passion for social media and a commitment to providing excellent customer support. You will assist users in navigating the platform and addressing their inquiries, all while delivering top-tier service in Dutch.
Key Responsibilities
- Respond to customer inquiries related to the social media platform through phone, email, and live chat in Dutch.
- Assist users with account management, content creation, and troubleshooting issues on the platform.
- Provide guidance on community guidelines, features, and best practices for a positive user experience.
- Manage and resolve customer complaints professionally and effectively.
- Document all interactions accurately in the CRM system for tracking purposes.
- Collaborate with teams to improve user satisfaction and enhance platform features based on customer feedback.
- Stay updated on social media trends and platform developments to provide relevant assistance.
Requirements