Mercier Consultancy MD is on the lookout for a committed Flemish Customer Experience Representative to work remotely from Greece. This position offers the opportunity to connect with clients from the comfort of your own home while ensuring they receive the highest level of service. The ideal candidate will be fluent in Flemish and passionate about creating positive customer experiences.

Key Responsibilities

• Communicate effectively with customers via phone, email, and chat in Flemish to resolve inquiries and concerns.
• Deliver exceptional service by understanding customer needs and providing tailored solutions.
• Manage customer complaints gracefully, ensuring quick resolution and maintaining satisfaction.
• Accurately document all customer interactions in our system for enhanced service and follow-up.
• Work collaboratively with team members to continuously improve service quality and customer satisfaction.
• Maintain a current understanding of all products and services to better assist customers.

Requirements

Mercier Consultancy MD is excited to expand its services and is looking for a Danish Customer Support Representative in the automotive sector to join our team in the picturesque island of Crete, Greece. This role is perfect for automotive enthusiasts who thrive in customer service and want to support Danish-speaking clients with their automotive inquiries and issues.

Key Responsibilities

• Provide exceptional support to Danish-speaking customers via phone, email, and chat, specifically related to automotive products and services.
• Respond to inquiries regarding vehicle features, issues, and company policies with accuracy and professionalism.
• Troubleshoot customer complaints effectively, ensuring a timely resolution and positive customer experience.
• Document customer interactions thoroughly in our CRM system for continuous improvement and quality assurance.
• Collaborate with technical teams and other departments to facilitate solutions for complex automotive inquiries.
• Stay informed on automotive industry trends and product knowledge to enhance customer engagements.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Danish Customer Service Agent with one of the largest search engines in the world, based in Athens. In this pivotal role, you will be the first point of contact for Danish-speaking users, providing exceptional customer support and helping them utilize the powerful features of the search engine effectively.

Responsibilities

• Assist Danish-speaking customers via phone, email, and chat, addressing inquiries regarding the search engine’s tools and services.
• Guide users in troubleshooting issues they may encounter while using the platform, ensuring a smooth and user-friendly experience.
• Resolve complaints and enhance customer satisfaction by providing timely and effective solutions.
• Document customer interactions accurately in the CRM system for quality assurance and performance tracking.
• Collaborate with cross-functional teams to improve service delivery and customer experience.
• Stay updated on product developments and industry trends to offer informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a Danish Customer Service Agent to join the team servicing the world’s largest technology company. In this role, you will be pivotal in delivering outstanding customer service and support to our Danish-speaking clients. This position is ideal for those who are passionate about technology and dedicated to ensuring a superior customer experience.

Responsibilities

• Engage with Danish-speaking customers through phone, email, and chat to manage inquiries related to technology products and services.
• Provide detailed information about products, troubleshoot issues, and assist with account management.
• Resolve customer complaints with professionalism and a focus on achieving satisfaction.
• Document customer interactions in the CRM system to maintain comprehensive records.
• Collaborate with various teams to enhance service delivery and customer experience.
• Stay updated on the latest technology trends and product offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to offer a position for a Croatian Customer Support Representative in the beautiful city of Athens, Greece. This role is ideal for energetic individuals who are passionate about customer service and want to assist our Croatian-speaking clients in their inquiries and challenges.

Key Responsibilities

• Provide exceptional customer support to Croatian-speaking clients through various channels, including phone, email, and chat.
• Respond promptly and accurately to inquiries about products, services, and company policies.
• Identify and resolve customer complaints and issues efficiently to ensure high satisfaction levels.
• Document all customer interactions in our CRM system for continuous improvement and service enhancement.
• Collaborate with team members across departments to deliver comprehensive solutions to customer needs.
• Stay informed about the latest product offerings and industry trends to better assist customers.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML Transaction Monitoring & EDD Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Spanish Sales Representative to join a leading software company based in the vibrant city of Athens, Greece. This role is perfect for energetic and results-driven individuals who are fluent in Spanish and have a passion for technology and sales. As a Sales Representative, you will be integral in promoting innovative software solutions to a diverse clientele, helping them enhance their businesses through technology.

Key Responsibilities

• Identify and develop relationships with potential clients through various outreach methods including calls, emails, and networking.
• Effectively communicate the features and benefits of the software products, guiding customers to make informed decisions.
• Achieve and exceed individual sales targets while contributing to the overall team success.
• Keep abreast of industry trends and competitor actions to adjust sales strategies accordingly.
• Work cross-functionally with marketing and customer support teams to provide an excellent customer experience.
• Participate in continuous training to ensure up-to-date knowledge of products and market developments.

Requirements

Mercier Consultancy MD is looking for a dynamic Spanish Customer Consultant to join our team for an exciting accommodation platform based in Athens. In this role, you will play a crucial part in maintaining our high standards of customer service for Spanish-speaking users. Your primary responsibility will be to assist customers with their accommodation inquiries and provide support throughout their journey. If you are passionate about hospitality and enjoy helping others, we encourage you to apply!

Key Responsibilities

• Provide exceptional customer support to Spanish-speaking customers through phone, email, and live chat.
• Assist users with inquiries related to bookings, cancellations, and accommodations.
• Resolve customer issues efficiently while ensuring a positive experience.
• Document customer feedback and interactions to improve service offerings.
• Collaborate with internal teams to facilitate smooth customer experiences.
• Stay informed about industry trends and platform features to offer informed assistance.

Requirements

Mercier Consultancy MD is pleased to offer a position for a Romanian Customer Support Representative in the vibrant city of Athens, Greece. This role is perfect for individuals who are passionate about customer service and are eager to support our Romanian-speaking clients in achieving their goals and resolving their inquiries.

Key Responsibilities

• Provide exceptional customer support to Romanian-speaking clients through various channels including phone, email, and chat.
• Respond to inquiries regarding products, services, and policies with clarity and professionalism.
• Effectively manage and resolve customer complaints and issues to enhance customer satisfaction.
• Document all customer interactions accurately in our CRM system for ongoing improvements.
• Collaborate with team members to deliver comprehensive solutions and enhance service quality.
• Stay informed about company offerings, product updates, and industry trends to provide informed support.

Requirements