Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing exceptional support to customers. You will engage with clients in Czech, assisting with their telecommunications inquiries and ensuring they have a positive experience.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Czech.
• Assist customers with account management, billing inquiries, and service changes.
• Provide accurate information regarding product features, promotions, and service availability.
• Resolve customer complaints and technical issues promptly to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Collaborate with internal teams to improve service delivery and customer experiences.
• Stay informed about new products, services, and industry developments to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Czech Nordic Speaking Customer Service Representatives in the retail industry. This role is ideal for individuals who are passionate about retail and customer interaction. As a member of our customer service team, you will assist customers with inquiries related to products, orders, and services in both Czech and Nordic languages, ensuring they have an exceptional shopping experience.

Key Responsibilities

• Manage customer inquiries regarding retail products, orders, and services via phone, email, and chat in Czech and Nordic languages.
• Provide information on product availability, pricing, and promotional offers to customers.
• Assist customers with order processing, returns, and exchanges effectively.
• Resolve customer complaints and issues promptly, ensuring a positive customer experience.
• Document customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with other departments to enhance customer satisfaction and streamline processes.
• Stay updated on product knowledge and retail trends to provide exceptional service.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the Real Estate industry. This position is ideal for individuals who have a passion for helping clients navigate the complexities of real estate transactions while providing exceptional service in Czech. As a member of our dedicated team, you will assist clients in finding the right properties and addressing their inquiries.

Key Responsibilities

• Manage customer inquiries related to property listings, viewings, and real estate services via phone, email, and chat in Czech.
• Provide clients with comprehensive information regarding available properties and market trends.
• Assist customers with scheduling property viewings and negotiating terms.
• Resolve any issues or complaints to maintain high levels of customer satisfaction.
• Document all client interactions and maintain accurate records in our CRM system.
• Collaborate with real estate agents and teams to ensure a smooth customer experience.
• Stay informed about the local real estate market and company offerings to enhance client interactions.

Requirements

Mercier Consultancy MD is excited to offer a new opportunity for Czech Speaking Customer Service Representatives in the Manufacturing industry. This role is ideal for individuals who are passionate about customer service and have an interest in manufacturing processes. As a customer service representative, you will assist clients in navigating their inquiries while ensuring a positive experience communicated effectively in Czech.

Key Responsibilities

• Handle customer inquiries regarding products, orders, and manufacturing services via phone, email, and chat in Czech.
• Provide detailed information about product specifications, availability, and pricing.
• Assist customers with order processing, modifications, and inquiries about delivery timelines.
• Resolve any issues or complaints promptly and efficiently, ensuring customer satisfaction.
• Document all interactions accurately in our CRM system for record-keeping and follow-up.
• Collaborate with internal teams, including production and logistics, to enhance the customer experience.
• Stay informed about manufacturing trends and product updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and enjoy providing exceptional customer service. As a customer service representative, you will assist clients by addressing their inquiries and ensuring a smooth customer experience in Czech.

Key Responsibilities

• Handle customer inquiries related to logistics and supply chain services through phone, email, and live chat in Czech.
• Provide accurate information regarding shipping options, delivery timelines, and service policies.
• Assist customers with order management, tracking shipments, and resolving issues.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with internal teams to improve service delivery and respond effectively to customer needs.
• Stay informed about industry trends and updates to provide relevant guidance to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Insurance industry. This role is perfect for individuals who are passionate about helping clients understand their insurance options and providing exceptional service. As a representative, you will assist customers in navigating their insurance inquiries while ensuring clear communication in Czech.

Key Responsibilities

• Handle customer inquiries related to insurance policies, claims, and services via phone, email, and chat in Czech.
• Provide information on policy details, coverage options, and premium rates.
• Assist customers with the claims process and ensure timely resolutions.
• Resolve customer complaints and inquiries with a focus on maintaining customer satisfaction.
• Document all customer interactions accurately in the CRM system for record-keeping.
• Collaborate with other departments to enhance service delivery and customer experience.
• Stay informed about industry trends and updates to provide relevant information to customers.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for Czech Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and dedicated to delivering outstanding customer experiences. You will be responsible for assisting clients with inquiries related to travel accommodations, bookings, and tourism services, all while providing exceptional service in Czech.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel packages, and tourism activities via phone, email, and live chat in Czech.
• Provide detailed information on available services, special offers, and travel guidelines.
• Assist customers with reservation changes, cancellations, and handling special requests.
• Resolve customer complaints in a quick and effective manner, ensuring high levels of satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure a seamless customer experience.
• Stay updated on travel trends, destinations, and company promotions to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food and dedicated to providing excellent customer experiences, this role is ideal for you. You will assist customers by addressing their inquiries related to products, services, and orders while communicating effectively in Czech.

Key Responsibilities

• Handle customer inquiries regarding food and beverage products, orders, and services via phone, email, and chat in Czech.
• Provide detailed information about product availability, pricing, and promotions.
• Assist customers with order processing, modifications, and cancellations.
• Resolve customer complaints efficiently, ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with the logistics and operational teams to ensure timely fulfillment of orders.
• Stay informed about industry trends and new product offerings to better serve customers.

Requirements