Join Mercier Consultancy MD as a German Travel Representative in the vibrant tourism industry and take advantage of the opportunity to work remotely from beautiful Greece! In this exciting role, you will assist German-speaking clients in planning and booking their travel experiences, ensuring each journey is memorable and enjoyable.

Core Responsibilities

• Provide excellent customer service by assisting German-speaking clients with their travel inquiries, reservations, and bookings through various communication channels, including phone, email, and chat.
• Advise clients on travel packages, destinations, and tailor-made itineraries to suit their preferences and budgets.
• Coordinate bookings for flights, accommodations, and tours, ensuring accuracy and attention to detail in every transaction.
• Address and resolve any issues or concerns related to travel reservations, demonstrating effective problem-solving skills.
• Maintain up-to-date knowledge of travel regulations, industry trends, and promotional offers to deliver the best options to clients.
• Keep detailed records of customer interactions and transactions using the CRM system for effective follow-up and service enhancement.

Requirements

Mercier Consultancy MD is excited to offer a position for a Croatian Customer Support Representative in the beautiful city of Athens, Greece. This role is ideal for energetic individuals who are passionate about customer service and want to assist our Croatian-speaking clients in their inquiries and challenges.

Key Responsibilities

• Provide exceptional customer support to Croatian-speaking clients through various channels, including phone, email, and chat.
• Respond promptly and accurately to inquiries about products, services, and company policies.
• Identify and resolve customer complaints and issues efficiently to ensure high satisfaction levels.
• Document all customer interactions in our CRM system for continuous improvement and service enhancement.
• Collaborate with team members across departments to deliver comprehensive solutions to customer needs.
• Stay informed about the latest product offerings and industry trends to better assist customers.

Requirements

Join the enthusiastic team at Mercier Consultancy MD as a Slovak Speaking Travel Consultant! This amazing opportunity allows you to work in picturesque Greece, with full relocation expenses taken care of. You will be at the forefront of helping Slovak-speaking clients create unforgettable travel experiences, combining your love for travel with your customer service skills.

Key Responsibilities

• Assist Slovak-speaking clients through various channels, such as phone, email, and chat, to manage their travel inquiries and bookings.
• Offer expert insights into travel packages, destinations, and accommodation options tailored to client preferences.
• Design personalized travel itineraries that reflect the unique interests and desires of each client.
• Address and resolve customer concerns and issues promptly, ensuring a high level of satisfaction.
• Maintain detailed records of interactions in our CRM system for smooth follow-up and service enhancement.
• Keep abreast of travel industry news and destination highlights to provide relevant and exciting information to clients.

Requirements

Mercier Consultancy MD is seeking a talented Swedish Speaking Client Service Representative to join our dynamic team. This role offers the exciting prospect of paid relocation to Greece, allowing you to combine your career ambitions with the adventure of living in a beautiful new location!

As a Swedish Speaking Client Service Representative, you will be the primary point of contact for our Swedish-speaking clients, ensuring they receive exceptional support and service. Your commitment to client satisfaction will be pivotal in fostering strong relationships and enhancing our service experience.

Your Key Responsibilities:

• Provide high-quality customer support to our Swedish-speaking clients through various channels, including phone, email, and chat.
• Respond to client inquiries promptly and effectively, ensuring a seamless service experience.
• Document client interactions accurately in our CRM system for efficient follow-up and service enhancement.
• Collaborate with internal teams to resolve client issues and improve service delivery.
• Stay informed about our product offerings to provide accurate information and assistance to clients.

Requirements

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a Service Coordinator to manage and oversee the day-to-day operations of our digital service portfolio. Acting as a central coordination point, this role ensures smooth service delivery, effective incident and problem management, and continuous improvement of operational processes. The Service Coordinator will also monitor service contracts and SLAs to maintain compliance and performance standards.

Responsibilities:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives for the world's largest jewelry brand. If you have a passion for luxury goods and a commitment to providing exceptional customer experiences, this role is tailor-made for you. As a customer service representative, you will assist clients in Spanish, ensuring they receive the highest level of service and support regarding their jewelry inquiries.

Key Responsibilities

• Manage customer inquiries related to jewelry products, orders, and services via phone, email, and live chat in Spanish.
• Provide detailed information on product features, pricing, and promotions to enhance customer engagement.
• Assist customers with order processing, tracking, returns, and exchanges.
• Resolve any customer issues and complaints with a focus on delivering exceptional service.
• Document customer interactions accurately in our CRM system for consistent follow-up and service enhancement.
• Collaborate with various teams to ensure seamless customer experiences and uphold brand standards.
• Stay updated on product knowledge and brand offerings to effectively assist customers.

Requirements