Mercier Consultancy MD is proud to offer an exciting opportunity for an Italian Speaking Customer Service Agent in Greece, complete with fully paid relocation. This role is perfect for those looking to immerse themselves in a vibrant new culture while providing exceptional support to Italian-speaking customers for a renowned international brand.

Responsibilities

• Provide outstanding customer support to Italian-speaking clients via phone, email, and chat, addressing inquiries related to products and services.
• Assist customers with account management, order placements, and issue resolution efficiently and courteously.
• Document all customer interactions in the CRM system to ensure accurate tracking and follow-up.
• Collaborate with team members to enhance service delivery and contribute to a positive team environment.
• Stay informed about product details, promotions, and brand initiatives to effectively assist customers.
• Adapt to a multicultural workplace and participate in training sessions to improve product knowledge and customer service skills.

Requirements

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for a French Speaking Customer Service Agent based in Greece, complete with fully paid relocation. This role is ideal for individuals seeking an adventurous career change in a vibrant and culturally rich environment while providing exceptional service to French-speaking clients.

Responsibilities

• Assist French-speaking customers via phone, email, and chat with inquiries related to products and services.
• Provide thorough explanations of product features, troubleshoot issues, and resolve customer complaints effectively.
• Document all customer interactions in our CRM system to ensure quality service and follow-up.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay informed about new products, promotions, and policies to deliver accurate information to customers.
• Contribute to a positive team environment by sharing insights and best practices.

Requirements

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Customer Service Advocate (CSA) works in a Service Center environment and is the primary point of contact for inbound calls, Live Chat inquiries, and customer support cases. The CSA’s daily objective is to provide a superior customer experience by collaborating with multiple cross-functional operations teams to resolve customer issues.  Customer support tasks include, but are not limited to: new client set up, account and specimen management, clinical and billing support, shipping, equipment, and supply inquiries. The ideal candidate will possess healthcare administrative and clerical support experience, be a self-starter, and thrive in a fast-paced, customer-centric environment. 

Essential Functions

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently.

The following are intended to be examples of the accountabilities for which the person in this position is responsible.  This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Japanese Speaking Customer Service Agent to join a dynamic team, with the added benefit of remote work from Greece and paid relocation support. In this role, you will provide exceptional service to Japanese-speaking customers, helping them navigate inquiries and issues related to our products and services.

Responsibilities

• Assist Japanese-speaking customers via phone, email, and chat by addressing inquiries and providing information on products and services.
• Deliver personalized support, ensuring all customer needs are met with professionalism and efficiency.
• Resolve customer complaints and issues promptly, aiming for high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system to maintain effective communication and feedback loops.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about product updates and company policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is offering an exciting opportunity for Dutch Speaking professionals looking for job positions in Bulgaria, with a fully paid relocation package. This program is perfect for those who wish to start a new chapter in their careers while experiencing the rich culture and beauty of Bulgaria. We are seeking applicants who are passionate about delivering excellent customer service and are eager to contribute to our team.

Key Responsibilities

• Provide outstanding customer service to Dutch-speaking clients via various communication channels.
• Assist clients with inquiries, ensuring timely and effective resolutions.
• Document customer interactions accurately in the CRM system for further analysis.
• Work collaboratively with team members to develop effective solutions for client issues.
• Participate in training sessions to enhance service delivery and product knowledge.
• Stay up-to-date on industry practices and trends to better serve our clients.

Requirements

Mercier Consultancy MD is thrilled to present a unique opportunity for Slovak Speaking Customer Service Representatives in the Transportation industry, focusing on rail, shipping, and logistics. This role is tailored for individuals who have a passion for customer service and an interest in transportation solutions. As a representative, you will assist customers in Slovak, providing them with necessary information and support regarding their transportation needs.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Slovak.
• Provide customers with detailed information on shipping options, delivery timelines, and service policies.
• Assist customers with the booking process, as well as any changes or cancellations required.
• Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
• Accurately document customer interactions and maintain organized records in the CRM system.
• Collaborate with operational teams to provide real-time information and updates to customers.
• Stay informed about industry trends and service offerings in order to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals with a passion for technology and a commitment to delivering excellent customer support. As a representative, you will assist customers in Slovak, helping them navigate their telecommunications needs and ensuring a positive experience.

Key Responsibilities

• Handle customer inquiries regarding telecommunications services, including plans, devices, and technical support via phone, email, and chat in Slovak.
• Assist customers with account management, billing questions, and service updates.
• Provide accurate and timely information about product features, promotions, and service availability.
• Effectively resolve customer complaints and technical issues to ensure satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
• Stay updated on new products, services, and industry developments to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to open a position for Slovak Speaking Customer Service Representatives within the Social Media industry. This role is ideal for individuals who are passionate about social media platforms and enjoy helping users maximize their online experiences. As a customer service representative, you will assist clients with their inquiries, providing support in Slovak and ensuring a high level of satisfaction.

Key Responsibilities

• Respond to customer inquiries regarding social media services, features, and troubleshooting via phone, email, and chat in Slovak.
• Assist users with account management, profile settings, and content issues.
• Provide guidance on best practices for using social media platforms effectively and safely.
• Resolve customer complaints and issues in a timely and professional manner.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to respond to inquiries that require specialized knowledge.
• Stay informed about social media trends and updates to provide relevant information to users.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Slovak Speaking Customer Service Representatives in the Retail industry. This role is perfect for individuals who are dedicated to providing excellent customer service and have a strong interest in retail products and services. As a member of our team, you will assist customers with their inquiries and ensure they have a seamless shopping experience while communicating effectively in Slovak.

Key Responsibilities

• Manage customer inquiries regarding products, orders, and services via phone, email, and live chat in Slovak.
• Provide detailed information on product availability, pricing, and promotions to enhance customer satisfaction.
• Assist customers with the processing of orders, returns, and exchanges.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with other departments to streamline processes and enhance the customer experience.
• Stay informed about product knowledge and retail trends to provide relevant and helpful information to customers.

Requirements